Basic Information
With over 15,000 users across more than 30 organizations, Medtronic needed the help of Caliper Technologies to provide its users with critical Sales Cloud functionality. Delivering accurate and timely data to the people and processes that require it helps the company generate over $2 billion in revenue each month. Our Service Cloud implementation utilizes custom console components, enabling an administrator-configurable toolbar to load and track the usage of web resources for advanced proxy usage analysis. Compared to traditional systems, Caliper Technologies' case management improvements reduced average agent handling time by 76%. This tremendous success drove a stunning 400% increase in revenue for the service team!