Help Lightning

Help Lightning is a B2B Software-as-a-Service (SaaS) company specializing in remote assistance. It offers a new generation of video collaboration services, enabling a company’s experts to work side-by-side with anyone needing help anywhere in the world. The company’s cloud-based solution incorporates augmented reality features, including merging two video streams and using 3D annotations to enhance real-time communication and problem-solving. Help Lightning is used for the installation, inspection, training, service, and repair of complex equipment and products. Through Help Lightning, customers can immediately see improvements in performance, including an increase in first-time fix rates, a reduction in truck rolls, expanded workforce capacity, and improved end-customer satisfaction, while also increasing service revenue and profit.