Chatalytic

Chatalytic is a conversational commerce data platform that uses big data, machine learning, and natural language processing to help B2C brands and commerce customers measure and improve their customer engagement and sales through chat.With Chatalytic, brands and retailers can measure conversational interactions across all platforms (Facebook, Skype, Kik, SMS, native apps, web-based chat, and Amazon Echo) in one place. Customers can use the Chatalytic Conversational Analytics (CA) suite to view dashboards on business health metrics, track engagement and conversion rates, and compare their performance with industry averages. These insights can be used to measure supplier performance and drive improvements in ROI for chat applications.Chatalytic’s open platform also allows data from user chat-based interactions to be utilized in other marketing channels, including email, push notifications, and retargeting.