Ping An WanJia Medical Launches 'Standard + System + Service' Triple Empowerment Model to Drive Transformation of Traditional Chinese Medicine Clinics

Traditional Chinese medicine (TCM) is the crystallization of wisdom from China’s five-thousand-year civilization and has played a significant role in promoting the development of the country’s pharmaceutical and healthcare sectors. The state attaches great importance to the inheritance and development of TCM techniques and culture, explicitly proposing the revitalization of the traditional TCM industry. It has successively issued policies and regulations such as the Outline of the Strategic Plan for the Development of Traditional Chinese Medicine (2016–2030), the Law of the People’s Republic of China on Traditional Chinese Medicine, and the Interim Measures for the Filing and Administration of TCM Clinics. Driven by strong policy support and capital influx, among other factors, the popularity of TCM clinics continues to rise.

Amid the technological dividends brought by the development of the internet and the evolving mindset of investors toward diversified operations, how can traditional Chinese medicine (TCM) clinics achieve better growth in this wave of transformation? As the offline entry point and service enabler for Ping An Group’s healthcare sector, Ping An Wanjia Medical entered the blue ocean of primary care as early as 2016. Alongside the growth of a cohort of high-quality medical institutions, it has worked with clinic operators to strategize the development of grassroots clinics.

As grassroots service units at the periphery of the healthcare network, Traditional Chinese Medicine (TCM) clinics, despite their small scale, play a significant economic role and provide essential primary care services within the overall healthcare system due to their operational flexibility, high degree of decentralization, and large numbers. By the end of 2017, there were nearly 50,000 TCM outpatient departments and clinics across China, with annual patient visits reaching 160 million in that year. Recognizing the vast market potential and vibrant vitality of grassroots medical institutions, Ping An Wanjia Medical focuses on enhancing the capacity of primary healthcare services through its tripartite model of “system + standards + services.”

Over the past two years, Ping An Wanjia Medical has successfully established a tiered and stratified diagnosis and treatment platform, which now aggregates more than 60,000 clinics of various types across China, including nearly 10,000 traditional Chinese medicine (TCM) clinics. By implementing the Wanjia Standard Certification System and stratifying service capabilities, high-quality clinics are identified and selected. Through collaborations such as clinic-specific micro-stores, health products, and corporate health management services, the service reach of these clinics is expanded. Wanjia provides professional certification and evaluation standards that help clinics optimize and improve in multiple areas, including operational management systems, clinical environments, staff training and management, medical risk control, and medical quality. This support enables them to become TCM clinics recognized by patients for delivering high-quality medical services.

Information technology can standardize diagnosis and treatment processes, facilitate business enhancement and optimization, ensure consistent medical quality, and reduce medical risks. However, the traditional Chinese medicine (TCM) industry is relatively insular and inherently non-standardized, resulting in a near-total absence of information systems tailored to TCM clinics in the market.

Recognizing this challenge, Wanjia Cloud Clinic has segmented its departments and introduced a medical cloud solution tailored for Traditional Chinese Medicine (TCM) departments, aiming to enable primary healthcare institutions specializing in TCM to benefit from the system’s efficiency and convenience, thereby optimizing and enhancing their operational management.

Through the cloud clinic system, TCM clinics can implement standard patient visit workflows—including appointment registration, consultation communication, electronic medical records, prescription issuance, billing and payment, and physiotherapy execution—enabling efficient collaboration among doctors, pharmacists, physiotherapists, and other roles within the clinic. The chain solution empowers multi-site clinic groups to easily achieve effective remote management of personnel, finances, and resources across all branches.

The powerful Wanjia Cloud Clinic System has received positive reviews from nearly a thousand users, thanks to its many advantages and highlights that closely meet user needs.

Physician:The system highlights the distinctive features of Traditional Chinese Medicine (TCM) by standardizing personalized interactions and the four diagnostic methods (inspection, listening/smelling, inquiry, and palpation) into structured data, while providing intelligent assistance in syndrome differentiation. To accommodate TCM practitioners’ habit of handwritten prescriptions, it incorporates a library of classic formulas and customizable templates for quick reference, along with voice input functionality to address typing difficulties faced by some physicians. Data isolation between accounts ensures prescription security and prevents unauthorized disclosure.

Pharmacy:To address the pain points associated with managing the extensive variety of traditional Chinese medicine (TCM) decoction pieces and granules, Wanjia Cloud Clinic provides professional inventory management tools that automatically integrate with TCM granule dispensing systems and offer real-time inventory alerts. Pharmacies can view electronic prescriptions clearly and instantly through the system, enabling efficient medication dispensing and prescribing operations.

Physical Therapist:For clinics offering physical therapy services, a dedicated physiotherapist workstation is provided to support end-to-end management of the physical therapy workflow, including order entry, billing, treatment confirmation, and commission calculation.

Administrator:Real-time access to multi-dimensional clinic business and operational data is available via both the mobile app and desktop.

As one of the key payers in the healthcare system, integrating public medical insurance with commercial health insurance payments will bring clinics more patients and revenue.Wanjia Cloud Clinic System has established health insurance integration in Shenzhen, Xiamen, Chongqing, Chengdu, Hefei, and other cities, with additional locations being rolled out sequentially. Clinics that have obtained Wanjia’s professional certification can gain priority access to Ping An’s commercial insurance resources. For mid-to-high-end traditional Chinese medicine (TCM) clinics, direct billing for commercial insurance not only helps attract high-end clients but also significantly supports business development and enhances credibility.

As an experience-based discipline, Traditional Chinese Medicine (TCM) emphasizes the principle of “spending half the day in clinical practice and half the day in study.” To meet the needs of TCM practitioners in clinics for continuous learning, professional development, and knowledge inheritance, the Wanjia Cloud Clinic System incorporates a specialized TCM knowledge base. This integrated repository contains professional data on medical case records, Chinese herbal medicines, prescriptions, and proprietary Chinese medicines. During patient consultations, physicians can convert typical cases into personal medical records with a single click for management and future sharing. This functionality serves a dual purpose: on one hand, it promotes TCM by enhancing public awareness of authentic TCM culture, thereby strengthening the brand image of both individual practitioners and medical institutions; on the other hand, it facilitates the inheritance of peer expertise and supports big data mining and analysis.

In addition, Ping An Wanjia also provides one-stop clinic operation solutions, including centralized procurement of drugs and medical devices, training through Wanjia Academy, medical liability insurance, and talent recruitment via Wanjia. These empowerment services facilitate the comprehensive transformation and upgrading of traditional Chinese medicine clinics.

Driven by the conviction to promote Traditional Chinese Medicine (TCM), enabling more people to benefit from it, and ensuring that this discipline truly serves the Chinese population—this reflects the humanitarian spirit of TCM practitioners. By integrating internet-based thinking and methodologies to achieve a new transformation and upgrade of modern TCM, the technological dividend will revitalize TCM with vibrant energy in the internet era.

Wanjia Cloud Clinic: A One-Stop Aggregated Solution for Full-Process Clinic Management.

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