WeDoctor Empowers Industry Partners with Open Platform and Premium Healthcare Capabilities Amid HKEX IPO Filing

Recently, Tencent, together with leading domestic internet healthcare service providers and medical informatics service providers, jointly initiated the establishment of the “Digital Healthcare Innovation Alliance,” with WeDoctor as a key partner.

Reporters learned that WeDoctor has recently launched an open-ecosystem strategy, providing high-quality medical services and resources to external partners. Among its offerings is the “Rapid Consultation” product, which highlights the ability to connect with specialists from Grade 3A hospitals within three minutes, currently WeDoctor’s flagship service.

As is well known, the online consultation sector has long faced a persistent challenge: physicians who respond quickly tend to be of lower seniority, while those with higher seniority charge prohibitively high fees. WeDoctor has been committed to resolving this issue by enabling patients to access high-quality physicians at the most appropriate price.

According to reports, WeDoctor has launched its “Rapid Consultation” service, signing contracts with over 10,000 physicians from Grade 3A hospitals. The service covers all 105 specialties available on its internet hospital platform. By leveraging a vast pool of medical professionals and intelligent AI triage, it provides users with 24/7 rapid-response consultations via multiple channels, including images, text, and voice. Additionally, the platform offers comprehensive healthcare services, such as online prescriptions, medication purchases, and home delivery.

Reporters have conducted multiple product experiences with Weiyi’s Rapid Consultation service, receiving responses from doctors within three minutes in most cases, with the fastest response taking only about ten seconds. The “rapid” designation is well-deserved.

Early this year, WeDoctor intensified its open ecosystem collaborations, shifting from a previous focus primarily on appointment slot distribution to multi-dimensional partnerships encompassing appointment slots, online consultations, content, value-added medical services, and insurance. It has opened up capabilities such as rapid consultations, specialist consultations, appointment registration, service packages, personal medical assistants, and multiple second opinions for a single condition. Leveraging years of accumulation and dedication in the healthcare industry, WeDoctor quickly secured partnerships with several major platforms. Recently, WeDoctor’s rapid consultation service is set to launch in collaboration with Toutiao, and WeDoctor has also become one of the first batch of strategic medical service partners for the 360 Mini Program.

In addition to collaborations with major platforms, WeDoctor also empowers B-side clients in industries such as insurance, banking, and maternal and child care with its high-quality medical service capabilities. By leveraging B-side procurement, it provides customized healthcare service solutions to meet the needs of customers in various scenarios.

A representative from WeDoctor stated that the company’s strength lies in its years of deep engagement in the healthcare sector, boasting a comprehensive product supply system encompassing online medical services, pharmaceutical supply, commercial insurance, and offline medical institutions, thereby enabling it to provide customers with complete healthcare solutions. The breast cancer-specific insurance product “Guardian Lady Medical Insurance,” jointly launched by WeDoctor and AIA on June 18, represents a breakthrough attempt at WeDoctor’s “three-medical linkage” model. It offers users services covering the entire disease cycle—including prevention, treatment, rehabilitation, and insurance—aiming to enhance medical consultation efficiency as well as the scope and level of health protection from the perspective of diverse user scenarios.

According to VCBeat (WeChat ID: vcbeat), as of March 2019, WeDoctor had connected with more than 2,700 key hospitals and 280,000 doctors across 30 provinces and municipalities in China, establishing a healthcare resource supply system that integrates online and offline services and combines general practice with specialized care. The number of real-name registered users exceeded 190 million, with cumulative service encounters surpassing 810 million.