SymphonyRM Secures $10M Series A Funding, Its Patient Intelligence Platform Has Generated $400M in Client Value

Recently, VCBeat (WeChat Official Account: vcbeat) learned that SymphonyRM announced the completion of a $10 million Series A financing round. The round was led by Adam Street Partners. The company intends to use these funds to accelerate the development of its artificial intelligence (AI) algorithms and consumer relationship management (CRM) platform.

SymphonyRM, founded in California in 2014, is a company specializing in the development of consumer engagement platforms for healthcare organizations. Its information management platform enables healthcare institutions to intelligently analyze every consumer and prospective patient within the healthcare system, thereby enhancing the completeness and accuracy of patient information.

SymphonyRM’s HealthOS platform orchestrates every level of the healthcare system, driving truly impactful change. Its proprietary algorithms leverage customer-collected medical data to automatically generate the optimal next steps for each patient, thereby addressing issues such as operational inefficiency and enhancing the customer experience. SymphonyRM’s client solutions automate the following functions: patient information acquisition, patient experience enhancement, health management, revenue generation, referral management, provider search, and identification of information gaps. To date, the HealthOS platform has generated over $400 million in value for its customers.

Healthcare institutions are adopting artificial intelligence to enhance user experience, while SymphonyRM is leading the transformation of healthcare consumer engagement platforms through its AI-driven customer service system.

Pat Charmel, CEO of Griffin Health, stated, “SymphonyRM’s platform enhances data actionability by providing each client with a comprehensive 360-degree list of data-driven recommendations. This system not only proactively collects patient information but also enables the implementation of tailored strategies for different patients. By leveraging this data, we can analyze consumer activities at every touchpoint across health maintenance and disease treatment domains, thereby establishing a basis for determining the next best action.”

“SymphonyRM helps us gain a more comprehensive understanding of our patients, going beyond the clinical data we see in the EMR,” said Craig Kartchner, Vice President of Marketing at HonorHealth. “Regardless of whether patients call our medical centers, clinics, or any other facility, we receive insights from the platform. This enables us to provide convenient services that help patients maintain better health.”

Adam Street Partners is a global private equity investment firm founded in Chicago in 1972, with ten offices worldwide. The firm has invested in over 400 companies across more than 30 countries and manages $37 billion in assets.

(Compiled by Song Chenchen)