Experian Announces Acquisition of MyHealthDirect to Strengthen Position as Leading Healthcare Solutions Provider

On August 9, 2019, VCBeat (WeChat ID: vcbeat) learned that global information services company Experian announced today it had signed a definitive agreement to acquire MyHealthDirect, which provides a digital care coordination platform to optimize scheduling for providers, payers, and consumers. This acquisition further solidifies Experian’s position as a leading solutions provider. Experian’s solutions streamline the financial and administrative aspects of healthcare operations, such as smoother scheduling, registration and check-in, more accurate cost estimates, and easier verification of insurance coverage.

Experian Health is a subsidiary of Experian Group. Jennifer Schulz, President of Experian Group, stated, “Experian Health’s mission is to connect and simplify healthcare for all through data-driven insights. Our partnership with MyHealthDirect will further advance this mission. We have the opportunity to create solutions that enhance consumer convenience by improving front-end patient access and engagement capabilities, while also optimizing care delivery for healthcare providers.”

MyHealthDirect’s intuitive technology guides patients to the appropriate care and enables real-time scheduling through any digital access channel (web, call center, and provider offices). Their system helps patients obtain medical services more promptly, meets consumer demand for self-service, and improves efficiency for clients. MyHealthDirect’s customers benefit from enhanced call center efficiency by automatically managing appointment inventory, increasing appointment and referral rates, reducing no-shows, and improving the overall patient experience.

Tom Cox, CEO of MyHealthDirect, stated, “MyHealthDirect and Experian will achieve mutual benefits in market expansion, product development, and enhancement, creating best-in-class data solutions. We also look forward to leveraging Experian’s resources to catalyze distinctive products and features that clearly differentiate Experian from its competitors.”

Jennifer Schulz stated, “Across all our operations, Experian puts consumers first, and driven by this mindset, we deliver solutions for both clients and consumers. Because when you achieve this, everything else falls into place. MyHealthDirect has always upheld the same philosophy, and together we will bring to market solutions that connect and simplify healthcare.”

Experian Health partners with more than 3,400 hospitals and 7,300 other healthcare organizations, representing over 500,000 providers (nearly 60% of the market) by delivering a data-driven platform that enables clients to make more informed business decisions and cultivate stronger patient relationships. Experian Health’s leading solutions include revenue cycle management, identity management, patient engagement, and care management. As part of Experian, the world’s leading global information services company, Experian Health is renowned for its advanced data insights and patented Touchless Workflow™ technology, which help providers, laboratories, pharmacies, and other risk-bearing entities create opportunities in today’s consumer-driven healthcare environment. Experian employs more than 10,000 people across 44 countries, is listed on the London Stock Exchange (EXPN), and is a constituent of the FTSE 100 Index.

MyHealthDirect is a digital healthcare coordination solutions provider that partners with many large health systems and health plans in the United States to make it easier for people to access medical services. At its core, MyHealthDirect’s technology guides consumers to the right care and supports users in scheduling appointments in real time through any access channel (web, call center, or provider office).

(Compiled by Tian Shuhang)