Hengyi Huitong Files IPO Prospectus: Empowering Hospital IT Operations with 'Zhidian' Platform

As a key approach to supporting the new healthcare reform, hospital informatization has attracted significant attention. The Information Center is responsible for the overall planning, construction, and operation of hospital informatization. How to better fulfill the new mission of the Information Center and achieve better results in hospital informatization improvement has become the top priority for its future work.

Zhao Chenyu, founder of Hengyi Huitong, who has 15 years of experience in IT operations and software development, observed that the information centers of many hospitals currently lack a management platform capable of seamlessly integrating hospital informatization from planning and construction to operations. This gap became Zhao’s entry point for entrepreneurship. In 2014, Hengyi Huitong made its debut with the Zhidian IT Operations Management System. As founder Zhao Chenyu stated, “Our mission is to serve as a trusted partner in hospital informatization.”

Zhao Chenyu told VCBeat that, to fully understand the new role of information centers in the process of hospital informatization, he led his team through an 18-month period of embedded work at the information center of a large Grade 3A hospital.

“During the co-development of the product, Zhao Chenyu gained a profound appreciation for the critical importance and complexity of the Information Center’s work. ‘The Information Center urgently needs to transcend its traditional role as merely maintaining hospital information systems, so that it can take on new missions and responsibilities. Throughout the hospital’s informatization journey, the Information Center is currently fulfilling three distinct roles,’ said Zhao Chenyu.”

First, the Information Center continues to shoulder its role as the guardian of informatization. Traditional IT operations and maintenance, along with troubleshooting and repair, remain core missions of the Information Center.

Secondly, the Information Center serves as the project lead for the hospital’s comprehensive informatization initiative, overseeing all activities related to information technology development. It is the core department directly accountable for the quality, security, progress, and cost of the hospital’s overall informatization. As hospital informatization continues to advance, managing the hospital’s information infrastructure will become the central function of the Information Center.

Finally, the Information Center serves as the planner for the hospital’s future strategic transformation toward informatization. The strategic objectives of healthcare informatization are shifting from merely supporting clinical business processes to a core focus on comprehensive data and resource planning and management that supports clinical care, administration, and scientific research. The mission of the Information Center integrates the responsibilities of both the Chief Information Officer (CIO) and the Chief Data Officer (CDO). From the perspective of achieving healthcare informatization strategies, it formulates the hospital’s overall development and operational plans for informatization. In the future, participating in and leading the formulation of informatization development strategies, as well as evaluating the effectiveness of strategy implementation, will become the “new frontier” of the Information Center’s functional responsibilities.

Although hospital informatization is becoming increasingly pervasive and the importance of information centers is continuously growing, there is currently no software product on the market that effectively aligns with the actual operational scenarios of hospital information centers, genuinely addresses their evolving roles, and supports them in assuming new responsibilities and tasks.

Zhao Chenyu noted that existing products often fail to meet the needs of certain application scenarios because many IT operations and maintenance service providers prioritize product scalability and the integrity of their framework structures, strategically sacrificing industry-specific features and user experience. This makes it difficult for them to gain traction in specific industry sectors. It is precisely for this reason that Zhao Chenyu confidently led his team to embark on an entrepreneurial journey.

Leveraging the technical expertise of Zhao Chenyu’s team and their profound understanding of the industry, the Zhidian IT Operations and Maintenance Service Management System was meticulously developed. Zhao Chenyu refers to this system as Version 1.0 of hospital informatization, which quickly gained favor at Beijing Anzhen Hospital. This milestone also formally marked the beginning of Zhao Chenyu’s journey in leading Hengyi Huitong Company to provide medical informatization services.

In the initial phase, the Zhidian IT Operations and Maintenance Service Management System primarily assisted hospital information centers in fulfilling their primary roles, making hospital IT support and O&M work more standardized and efficient. Through rapid product iteration and a deep understanding of business scenarios, the “Zhidian IT Operations and Maintenance Service Management System” quickly gained recognition in the mainstream market.

“After three major version updates and countless product iterations driven by user requirements, the Zhidian IT Operations and Maintenance Service Management System has become increasingly mature. ‘Zhidian’ has evolved from a department-level service management system into a core system for hospital-wide informatization project management, encompassing multiple modules such as IT project management, IT service management, asset management, and internal affairs management. It has become the ‘fulcrum’ supporting the new roles, responsibilities, and tasks of the Information Center,” introduced Zhao Chenyu.

Efficiency is the cornerstone of enterprise and organizational development. By integrating management best practices from major hospitals and rapidly iterating its products, Hengyi Huitong has developed the Zhidian IT Operations and Maintenance Service Management System to respond to user needs and continuously enhance the level of medical IT service management. Currently, after three versions of refinement, the Zhidian IT Operations and Maintenance Service Management System by Hengyi Huitong has earned the trust and preference of over 100 hospitals through its continually upgraded product quality and service excellence.

Zhao Chenyu stated that Hengyi Huitong is committed to the continuous optimization of its product functionalities and plans to integrate technologies such as AI, knowledge graphs, and big data algorithms to help hospitals advance their informatization processes more efficiently.