KuaiYi Expands Access to Medical Appointment Booking via Alipay, JD, UnionPay, and UC

Long waiting times for registration, the extreme difficulty in securing appointments with renowned specialists, and the scarcity of medical resources have long plagued patients’ access to healthcare. To alleviate congestion at hospital registration windows, reduce long queues, prevent ticket scalping, and provide patients with more convenient, efficient, and orderly registration services, Kuaiyi, as a national online healthcare service platform, has been committed to leveraging internet technologies to optimize medical processes and explore multi-channel initiatives for patient-friendly healthcare, in accordance with the “Notice on Deepening the Implementation of ‘Internet + Medical Health’ Convenience and Benefit Activities” issued by the National Health Commission.

In the era of on-site registration queues, appointments with specialist physicians were largely controlled by scalpers, who drove up the price of a 300-yuan specialist consultation to 4,500 yuan or even higher. These ticket resellers exploited the price differential to reap substantial profits, leaving patients in dire straits. This situation further exacerbated the scarcity of medical resources and heightened tensions in doctor-patient relationships.

In the “Internet +” healthcare landscape, Kuaiyi aggregates appointment slots from major hospitals across China and partners with e-commerce and payment platforms such as JD.com, Alipay, and UnionPay QuickPass to provide users with free, convenient medical services. By streamlining, simplifying, and personalizing the appointment registration process, Kuaiyi enables users to access real-time availability information promptly.

On platforms such as Alipay and JD.com, within the City Services or Top-up & Payment sections, users can clearly view appointment availability for numerous hospitals and departments across China provided by Kuaiyi. Additionally, leveraging user location data and behavioral analytics, these platforms offer enhanced options to search for hospitals by region, symptom, or disease. This allows patients to directly access registration and appointment services at nearby major hospitals without downloading dedicated healthcare apps. For patients seeking medical care in major cities like Beijing, Shanghai, and Guangzhou, they can simply switch their designated location or search by hospital name to check appointment availability, significantly facilitating the healthcare-seeking process.

Kuaiyi has partnered with platforms such as Alipay and JD.com to establish a “Medical Health” section, providing the public with convenient and affordable channels for medical appointment registration. Additionally, Kuaiyi has deployed dedicated customer service teams across its partnered appointment booking platforms, with clearly marked online support options. This ensures that first-time users or those unfamiliar with the interface can promptly access live assistance. All customer service representatives have undergone systematic training by Kuaiyi, enabling them to offer direct and efficient support to help patients complete appointment bookings smoothly, thereby alleviating the anxiety of patients and their families about missing out on appointments due to unfamiliarity with online operations.

It is understood that Kuaiyi’s various user-friendly registration initiatives enable users across different platforms to book appointments conveniently, free from time and location constraints, thereby avoiding the inconvenience of sluggish phone performance caused by multiple apps occupying storage space. In addition to these standard services, patients can follow Kuaiyi’s official service account to access first-hand information on health and wellness, disease prevention and care, and hospital appointment release schedules. They can also initiate online consultations with doctors via text, voice, or video, establishing a robust platform for doctor-patient interaction.

A relevant official from Kuaiyi stated that the convenient medical service platforms launched by Kuaiyi in collaboration with Alipay, JD.com, UnionPay QuickPass, Bingbao, UC, and others have provided an effective solution to the problems of difficult appointment registration and long waiting times for on-site registration. For patients, the entire process of searching for hospitals or specialists and scheduling appointments can be completed on their mobile phones, significantly improving the medical experience. For hospitals, automating non-clinical appointment registration reduces the management costs associated with staffing manual service windows, bringing convenience to both patients and healthcare providers.

Kuaiyi has been providing high-quality, free online appointment registration services to the public. Looking ahead, Kuaiyi will continue to expand into new channels, enabling users on high-traffic platforms to promptly access medical appointment information. This ensures seamless connectivity with hospital and physician resources when medical care is needed, thereby avoiding delays in treatment and truly offering the public a convenient and beneficial channel for medical appointment registration.