OM Surgical Solutions Acquires Docs Dial to Enhance Hospital Customer Service and Patient Engagement

VCBeat (WeChat ID: vcbeat) has learned that renowned medical equipment distributor OM Surgical Solutions recently announced the acquisition of healthcare marketing services provider Docs Dial. The latter’s product, the Docs Dial platform, enables physicians to communicate with patients via an online platform.

OM Surgical Solutions aims to expand its portfolio of physician tool resources, including Docs Dial video, webinars, and an online library. These databases are hosted on the Docs Dial online platform, which allows physicians to customize content for their specific clinical practices and protocols.

Shomit James, President of OM Surgical Solutions, stated, “Data shows that 96% of patient complaints are about customer service, not even clinical care. Think about it—this is a shocking fact, as if people do not question their doctors but do question the treatment they receive in the doctor’s office.”

To this end, Docs Dial has developed a customized webinar and video generator designed specifically for healthcare professionals. Medical practitioners can create patient education content online and distribute it to patients for review and learning before and after surgical procedures.

Docs Dial: The physician tool is designed to concisely and clearly educate patients about medical procedures during the care process, while also being recognized for its role in improving doctor-patient relationships.

Shomit James claimed, “With the Docs Dial physician dialing tool, we can help doctors conduct comprehensive and detailed real-time online communications with patients.”

Justin Petersen, co-founder of Docs Dial LLC, affirmed the effectiveness of the Docs Dial physician tool. He stated, “OM Surgical Solutions has both the experience and the courage to bring these services to physicians across the West Coast and beyond. What sets this platform apart is that we have discovered how to simultaneously customize engaging content for multiple physicians, rather than using traditional content generation methods to develop personalized patient tutorials. The Docs Dial physician tool holds promise for creating opportunities for larger medical device companies, helping to produce more beneficial, patient-focused educational content on medical procedures at a lower cost.”

OM Surgical Solutions is a specialized medical device distributor located on the West Coast of the United States, focusing on orthopedics and neurospine, spinal oncology, and neuro-oncology technologies. Meanwhile, OM Surgical Solutions maintains commercial technical collaborations with top-tier hospitals such as Stanford, University of California Davis (UC Davis), University of California San Francisco (UCSF), Valley Medical, City of Hope, and Mayo Clinic in Scottsdale, Arizona.

Docs Dial LLC is an online medical marketing service provider, specializing in end-to-end services for hospitals and related healthcare professionals, such as online webinar platforms and educational videos on surgical procedures.

(Compiled by Ning Chen)