SaberFit Launches 'eKang Cloud' Digital Management Platform to Empower Commercial Rehabilitation Centers with Lean and Efficient Operations
With the widespread adoption of nationwide fitness initiatives, scientific exercise has gradually gained popularity. Sports rehabilitation is transitioning from a niche market catering primarily to professional athletes toward a mass market serving a broader base of sports enthusiasts. Hospital rehabilitation departments can no longer meet the current demand for rehabilitative care, and treatments previously targeted at professional populations such as athletes are increasingly coming into public view. In recent years, commercial rehabilitation centers and sports medicine clinics have emerged as new favorites among individuals with corresponding rehabilitation needs, springing up in large numbers.
It is understood that these emerging rehabilitation centers are currently unable to achieve informatization in areas such as finance, marketing, and clinical workflows. How to optimize clinical efficiency, maintain high operational performance while reducing internal friction, and ensure service quality amidst chain-based and scaled operations has become a significant challenge for clinic managers.
All of this urgently calls for a specialized, vertically focused rehabilitation clinic management system. By deeply integrating online and offline data and information management, such systems can expand service scenarios, enabling clinic administrators and therapists to deliver precise, professional rehabilitation treatments more efficiently. This results in superior therapeutic outcomes and service experiences for consumers, thereby serving a broader population.
On November 15, 2019, Cyber Feite Information Technology (Beijing) Co., Ltd. (hereinafter referred to as “Cyber Feite”) launched “eKangYun,” a cloud-based management platform for commercial rehabilitation centers, dedicated to providing partners with precise and comprehensive operational data services and technical support for rehabilitation clinics, thereby helping rehabilitation centers improve operational efficiency and revenue.
“eKangYun” Rehabilitation Center Management Platform and Rehabilitation IoT Solution (Image from the interviewee)
Unlike general practice clinic management systems, “eKangYun” is an information management cloud platform dedicated to commercial rehabilitation centers, providing tailored cloud-based IT solutions for therapists and administrators. The platform integrates health record management, customer relationship maintenance, marketing and sales, operations, and finance into a unified system, standardizing, digitizing, intelligentizing, and streamlining the rehabilitation diagnosis and treatment process. With the support of “eKangYun,” rehabilitation centers can leverage digital tools to enhance therapeutic outcomes for clients, while empowering therapists and clinics by combining effectiveness with efficiency, thereby boosting profitability and service quality.
As a rehabilitation informatics service provider, Cyber Feite leverages its team’s over ten years of industry experience to not only provide professional digital rehabilitation assessment tools for hospital rehabilitation departments, sports rehabilitation therapists, and physical conditioning institutions, but also offer decision support and enhanced data services to their operational teams through “eKang Cloud.”
Zhao Xiaoyue, CEO of Cyber Feite, told VCBeat that “eKang Cloud,” the latest cloud-based solution developed by Cyber Feite’s R&D team, is currently being deployed in multiple rehabilitation centers.
From a standalone health record management application to a comprehensive, web-based commercial platform, “eKangYun” directly serves rehabilitation studios, rehabilitation centers, and large chain institutions—particularly orthopedic clinics, post-operative rehabilitation centers, and sports medicine clinics. It provides customers with customized, end-to-end IT management platforms, leveraging streamlined and efficient intelligent cloud services to bridge the gap with patients, invigorate therapists’ professional engagement, and act as a catalyst for the scalable operation of rehabilitation centers and the rapid professional growth of therapists.
Digital Rehabilitation Module (Image from the interviewee)
In recent years, with the widespread dissemination of rehabilitation knowledge, patient volumes at rehabilitation centers have been steadily increasing. Through long-term collaborations with multiple rehabilitation centers, “eKangYun” now offers an innovative, precision appointment management system that effectively schedules customer appointments and therapist assignments. This system significantly reduces patient wait times and improves the effective utilization of therapists’ working hours, thereby enhancing clinic operational efficiency while boosting customer satisfaction.
Home-based remote rehabilitation management module integrated with WeChat appointments enables clients to complete therapist-assigned homework via mobile devices; by providing home exercise prescriptions, it ensures continuity of care throughout the treatment process. In home-based rehabilitation, real-time communication between clients and therapists allows therapists to monitor rehabilitation progress promptly, improve treatment efficiency, and generate additional service revenue for rehabilitation centers.
Operators of rehabilitation centers can leverage “eKangYun” to break down information silos among patients, therapists, offline clinics, and online services, while enhancing stakeholder engagement through WeChat’s interactive features to achieve mutual benefits.
Refined Appointment Management and Comprehensive Digital Archive Management (Image from the interviewee)
Due to the unique nature of rehabilitation assessment and treatment, therapists are required to manually record extensive client assessment data and treatment items in their daily work, and then compile these paper records into electronic documents. This not only increases the therapists' workload but also heightens the risk of information loss or inadequate service delivery, thereby negatively impacting client conversion rates and potentially leading to client attrition.
“eKangYun” migrates all customer health data to the cloud, creating precise and comprehensive user health profiles. Therapists can record, view, and search client information at any time, providing comprehensive digital management that spans rehabilitation assessment, daily rehabilitation plans, manual therapy techniques, and exercise prescriptions.
Cyber Feite is dedicated to a therapist-centric approach, combining novel structured patient health record management with intelligent rehabilitation data entry. This liberates therapists from cumbersome administrative tasks, allowing them to focus on client communication and rehabilitation outcomes, thereby enhancing work efficiency and service quality, while also boosting clients’ confidence in and satisfaction with their treatment.
Furthermore, “eKangYun” further integrates medical record management with customer relationship management (CRM), employing tiered tagging to create precise customer profiles. This enables the design and implementation of more targeted marketing strategies for different customer segments. Simultaneously, by interfacing with new media platforms such as Dianping, Zhihu, WeChat, and Weibo, it facilitates more precise data analytics on new media channels, thereby supporting revenue growth for rehabilitation centers, particularly in acquiring new customers.
“eKangYun” has maintained close collaboration with rehabilitation clinics across China, providing therapists and administrators with a comprehensive, closed-loop rehabilitation service that spans assessment, implementation, and feedback. By exercising refined management over every stage of the rehabilitation process, it enhances both the efficiency of rehabilitation therapy and the quality of care. Zhao Xiaoyue stated that “achieving positive rehabilitation outcomes” is the fundamental essence of a therapist’s service. Only when rehabilitation proves effective can a rehabilitation center achieve steady growth through a strong reputation.
In terms of internal management, Cyber Feite is dedicated to addressing practical issues in the daily operations of rehabilitation centers, streamlining and optimizing internal workflows to reduce repetitive tasks. Administrative staff and therapists are assigned distinct management permissions, allowing each to fulfill their respective responsibilities; clinics can configure these settings based on their specific staffing situations. Therapists’ appointment schedules are clearly visible, enabling operators to monitor clinic operations anytime and anywhere.
From high-level overviews to granular, multi-dimensional data analytics, “eKang Cloud” covers every aspect of operations, meeting rehabilitation centers’ comprehensive needs for managing facilities, finances, staff, and members. It also enables operational management and customer service in mobile scenarios, ensuring that internal collaboration and client communication align with the development trends of the mobile internet era.
“eKangYun” is not merely a cloud-based service system for operational management, but also a comprehensive solution designed to enhance efficiency and revenue for rehabilitation centers. Cyber Feite specializes in providing more precise business decision support to operators through in-depth data organization and mining, ultimately generating greater commercial profits and enhancing brand value.
It is worth noting that the “eKang Cloud” features a simple, user-friendly interface that is easy to navigate. It operates on a pay-as-you-go basis, eliminating the need for additional hardware purchases, substantial upfront infrastructure investments, or dedicated IT maintenance personnel. Furthermore, Cyber Feite offers customized services to meet clients’ individualized needs.
Furthermore, the “eKangYun” cloud-based management information platform is scalable, with modules that can be customized to meet diverse client needs. This cloud platform is not only suitable for sports rehabilitation centers but also widely applicable to rehabilitation institutions specializing in speech, psychological, and neurological care.
In addition to the “eKangYun” clinic management system, Cyber Feite also provides a comprehensive suite of compact, portable precision assessment tools. These tools enable physical therapists, occupational therapists, personal trainers, competitive sports coaches, and strength and conditioning coaches to conduct comprehensive assessments and analyses covering gait, postural balance, plantar pressure, range of motion, and movement patterns, thereby offering a quantifiable rehabilitation evaluation solution. The assessment reports and related imaging records can be automatically uploaded to the “eKangYun” management system, assisting therapists in delivering more precise, scientific, and quantifiable rehabilitation services to their clients.
Meanwhile, the IoT interfaces provided by Cyber Feite can integrate all data from existing clinic equipment, enabling comprehensive management of the clinic’s devices, facilities, and personnel.
Zhao Xiaoyue revealed that, in order to further expand its market size, Cyber Feite hopes to cooperate with more rehabilitation centers and sports medicine clinics. Institutions interested in the company should contact the financing assistant Xiao Yun: DongMai_Investent