Zhidao Health Secures Tens of Millions RMB in Series A Funding to Empower Patient Experience Management with AI and Big Data

Recently,VCBeat (WeChat ID:VCBeat) learned that,Focusing on Patient-Physician Experience ManagementZhidao Shares, a provider of integrated AI and big data services, completes tens-of-millions-level funding roundASeries [X] financing round, exclusively invested by Tus-Holdings Boda Capital. The funds raised in this round will be primarily allocated to product technology research and development, as well as market expansion, with the aim of increasing market share.

Prior to this, Zhidao Corporation had secured a multi-million RMB Pre-A financing round from Puhua Capital, a leading investment firm. In the first half of 2019, amid a climate of heightened risk aversion among China’s venture capital and private equity firms—marked by year-on-year declines in both the number of deals and total investment volume—Zhidao Corporation earned the favor of investors by leveraging its core competitive advantages in the field of patient and provider experience management.

Zhidao Inc. is a technology-driven startup that leverages blockchain, big data, and artificial intelligence to provide hospitals, government and enterprise clients, and insurance institutions with application services such as quality holographic profiling based on doctor-patient experience data, full-lifecycle data management, industry credit assessment, and decision-making efficiency enhancement. The company collaborates with over 1,000 hospitals, covering all 31 provinces (including municipalities directly under the Central Government and autonomous regions) across mainland China. Zhidao Inc. has established partnerships with Tsinghua University, Peking University, and Peking Union Medical College, becoming the Data Technology Support Center for the National Health Commission’s Doctor-Patient Experience Research Base. Currently, it has engaged in technical exchanges and collaborative cooperation with top international universities, including Princeton University and Yale University in the United States, and the University of Warwick in the United Kingdom.

In the United States, a report titled Measures that Matter, released by the Healthcare Association of New York State, indicates that healthcare institutions are required to submit hundreds of patient satisfaction survey reports to government agencies, commercial insurers, accreditation bodies, professional associations, and registries. However, the current survey systems are fragmented, with data collection for each dimension relying on complex frameworks, resulting in low patient engagement.

In China, at the beginning of this year, the General Office of the State Council issued the "Opinions on Strengthening the Performance Appraisal of Tertiary Public Hospitals" (Guo Ban Fa [2019] No. 4), which includes patient satisfaction as one of the four appraisal dimensions and requires that performance appraisal results serve as an important basis for fiscal investment, funding allocation, adjustments to medical insurance policies, and the selection and appointment of party secretaries, presidents, and leadership team members of public hospitals. This signifies that public hospitals will shift from a scale-expansion model to a quality-and-efficiency-oriented model, with enhancing patient experience becoming a key factor in boosting core competitiveness and driving hospital development in China.

With policy support, the entire market for patient-physician experience management is poised to be revitalized, holding immense potential and reaching an overall scale of tens of billions of yuan.

Currently, many hospitals conduct patient and healthcare worker satisfaction surveys with overly simplistic data dimensions that lack a theoretical basis. The absence of unified standards and guidelines renders much of this data unusable, ultimately stalling efforts to improve hospital services.

Zhidaо Holdings stated to VCBeat that the company will continue to focus on big data services for patient experience, strengthening in-depth mining and application of patient experience data. The goal is to cover 5,000 hospitals across China with its patient experience data service products within three years and achieve localized service delivery. Meanwhile, Zhidaо Holdings will also expand into evaluation and certification of medical institutions, credit repair, departmental rankings, and patient physician selection, thereby forming an integrated and intensive service ecosystem chain centered on patient experience big data.