Penguin Almond Group and Tencent Cloud Sign Strategic Agreement on 'Internet + Healthcare', CEO Wang Shirui Unveils 'Smart Family Doctor' at Tencent Global Digital Ecosystem Summit

On November 20, the Tencent Global Digital Ecosystem Summit City Conference was held in Shanghai. Penguin Almond Group and Tencent Cloud signed a strategic cooperation agreement on “Internet + Healthcare.” The two parties will jointly promote exploration of “Technology + Healthcare,” leveraging their respective strengths in the healthcare industry and internet technology to enhance Penguin Almond Group’s competitiveness in both online and offline sectors, expand its user base, and continuously advance the digitalization and intelligent transformation of healthcare.

Guests participating in the strategic signing ceremony, from left to right: Lu Jing, Senior Vice President of Penguin Almond Group; Wang Shirui, CEO of Penguin Almond Group; Ding Ke, Vice President of Tencent; and Dao Feng, Vice President of Tencent Cloud.

“User-centric, Tech for Good”: On November 11 this year, Tencent unveiled its upgraded mission and vision. Tencent remains steadfast in enhancing its technological capabilities to deliver superior products and services, thereby continuously improving people’s productivity and quality of life. In the healthcare sector, which is vital to public welfare, Penguin Almond, as a core strategic component of Tencent’s healthcare division, has introduced new initiatives in its layout and planning for primary care.

At the conference, Wang Shirui, CEO of Penguin Almond, delivered a keynote speech titled “Digital Health: Empowering a New Healthcare Ecosystem,” sharing the company’s proactive explorations and innovative achievements in the field of digital health. He stated that the entire group is diligently developing a “Smart Family Doctor” product, aiming to fully integrate all resources and connect the high-quality medical resources available across the market. From initial consultations to testing services, report inquiries, and health records, Penguin Almond seeks to provide comprehensive, end-to-end support throughout users’ entire health lifecycle via its family doctor service.

Wang Shirui, CEO of Penguin Almond Group, Delivers Keynote Speech

Wang Shirui believes that primary care is the area in China most in need of support from family doctors.

“Judging from the series of healthcare policies and initiatives implemented by the government in recent years, we have identified significant potential in primary care. In Shenzhen, we are collaborating with the government to help 60–100 community health centers enhance their service quality, with a focus on leveraging family doctors to bridge the ‘last mile’ between these centers and patients’ homes.” Furthermore, Penguin Almond is committed to providing better primary healthcare services for community health centers across China.

At the conference, Wang Shirui presented to attendees the operational logic of the Penguin Family Doctor platform, which truly integrates community health centers, households, family doctors, and residents into a cohesive network, enabling community health centers to deliver effective primary healthcare services that meet the public’s needs.

Family Doctors: Bridging the Last Mile of Healthcare from Community Health Centers to Households

At the conference, Wang Shirui further stated, “In building its foundational service system, Penguin Almond Group has leveraged Tencent’s robust technical capabilities and industry insights to support the implementation of various practical business scenarios.” In addition to Tencent Cloud providing the underlying data infrastructure for the back end, the middle platform is strongly supported by a suite of Tencent services—including Tencent Miying, Tencent Yidian, WeChat Pay, and WeSure—which collectively empower front-end operations.

The Penguin Almond front-end platform centers on four core pillars: prevention, diagnosis, treatment, and follow-up management. It supports a wide variety of user scenarios and collaborates with partners within the Tencent ecosystem to build a comprehensive front-end infrastructure. This includes health management platforms, internet healthcare platforms, payment platforms, physician empowerment platforms, chronic disease management systems, and retail pharmacies, among others. “Penguin Almond aims to become a core strategic partner for Tencent’s healthcare services, integrating various front-end medical services and synergizing with middle- and back-office operations to create an integrated front-end entry point for Tencent Healthcare,” said Wang Shirui.

To date, Penguin Almond has built a leading-scale network of offline clinics, with 107 locations either operational or in the process of opening across 12 cities. Its diverse service offerings include general practice clinics, specialty clinics, surgical centers, and infirmaries. Notably, Penguin Almond currently serves 3 million offline paying users annually. Unlike traditional online traffic models, Penguin Almond establishes long-term, even lifelong, health companionship with these genuine in-person “health users.” On the online front, Penguin Almond has onboarded 450,000 contracted and certified physicians and accumulated over 10 million service members. The platform processes more than 100,000 service orders monthly and connects with over 30,000 hospitals.

Penguin Almond is committed to building an integrated online-offline, one-stop healthcare service ecosystem, serving as a gateway and connector for industry partners. Therefore, Penguin Almond also aims to collaborate with all of Tencent’s partners to become a trusted health companion throughout people’s lives.