Amid Pandemic Hardships, AI Brings Compassion: iDeepWise.ai Launches 'AI Wen Hao Doctor' for Medical and Health Consultation

Amid a fierce epidemic, how can we implement prevention and control measures? How should we disinfect? How can we prevent transmission? During the outbreak, people face various health and medical concerns in their daily home lives—ranging from maternal, infant, and child health, to chronic diseases in the elderly, and routine health maintenance. These issues are fragmented yet critically important, but visiting hospitals for consultation is inconvenient. How can individuals obtain professional answers from medical experts? Many hesitate to use search engines due to fears of falling into traps set by illegal advertisements. Meanwhile, on various online consultation platforms, doctors are often too busy to provide timely responses. Can AI learn from the knowledge of medical experts and immediately respond to users’ health inquiries?

Recently, iDeepWise launched “AI Hello Doctor,” an AI-powered platform for epidemic prevention and medical health consultations. This product is an artificial intelligence-based health consultation service. During the epidemic period, visiting hospitals posed a high risk of infection. To address users’ difficulties in accessing medical consultations and obtaining timely, convenient expert advice on common health issues, “AI Hello Doctor” provides professional, authoritative, easy-to-use, real-time, empathetic, and personalized automated health Q&A services covering more than 60 disease areas, including epidemic prevention knowledge, geriatric care, maternal and child health, and chronic diseases. All responses are provided by authoritative medical experts. By leveraging artificial intelligence technology, the platform automatically answers user inquiries related to pneumonia epidemic prevention, tumors, chronic diseases, and maternal and child health, offering real-time AI health consultations. This enables users to consult anytime and anywhere from home, immediately receiving professional and authoritative replies from expert physicians, thereby reducing the risk of contracting the pneumonia virus through hospital visits.

In terms of technical features, the system leverages Machine Reading Comprehension (MRC) to process and reason through vast amounts of health-related knowledge. By applying multimodal multi-turn dialogue technology, it accurately interprets user intent, thereby enabling real-time health consultations for a variety of diseases. Furthermore, through affective computing and user profiling, the system delivers empathetic care and personalized interactions throughout the consultation process.

● Authority: By learning from a vast amount of health knowledge provided by authoritative expert physicians, we provide consultation and answers based on expert knowledge, ensuring that the health consultation content is highly authoritative and credible.

● Simple: Ask questions via voice input in a natural and efficient manner. The answers are filtered through a matching model to provide the most precise and authoritative results, minimizing information overload.

● Real-time: 24/7 rapid online health consultations, allowing you to access expert medical advice anytime, anywhere, without the wait. AI technology enables experts to provide authoritative and professional responses instantly.

● Emotion: Capable of recognizing user emotions, proactively providing empathetic conversational support to alleviate distress, and delivering personalized interactions tailored to different user segments based on user profiling, thereby significantly enhancing the user consultation experience.

"Made freely accessible to the public during the pandemic, with a link that can be integrated into any organization's WeChat Official Account."

iDeepWise focuses on brain-inspired artificial intelligence and core deep learning technologies. The company’s most prominent technology is the “Multimodal Deep Semantic Understanding Engine (iDeepwise.ai).” This engine can simultaneously comprehend the deep semantics behind multimodal unstructured data, such as text and visual images. Among its capabilities, machine reading comprehension for long texts, free-form cross-domain multi-turn human-computer dialogue, and semantic understanding of diverse modal information constitute iDeepWise’s most significant technical advantages, positioning it as an industry leader in the field of AI semantic understanding. Currently, its solutions are primarily deployed in application scenarios including intelligent smart healthcare, smart marketing, and human-computer interaction, with ongoing large-scale implementation and expansion.

In the field of smart healthcare, iDeepWise has developed two core modules—healthcare consultation and AI-based screening for major diseases—leveraging its multimodal deep semantic understanding and human-computer dialogue engine (iDeepWise.ai). The company offers ideepwise.AI CIAS, a product providing visual-semantic understanding of pathological cells, as well as an AI SaaS service for conversational healthcare consultations. Its products have been deployed in dozens of Grade 3A hospitals and utilized by over 80 renowned medical experts. Recognized for its research achievements and commercial value in this domain, iDeepWise was selected as a “Key Task Unveiling Unit for New-Generation Artificial Intelligence Industrial Innovation” by the Ministry of Industry and Information Technology.