As one of the earliest companies in China to provide health checkup system platform construction and health management services for physical examination centers, Zhongke Hengye has grown into a leader in this field.The company primarily serves the health examination centers of Grade III Class A and Grade II Class A hospitals. To date, it has provided health examination information system solutions to nearly 1,000 such centers.In addition, the company has built an internet-based operational platform that has attracted hundreds of health checkup institutions to join, providing online services to 5.6 million health checkup customers.
2019 marked the 20th anniversary of Beijing Zhongke Hengye Science&Technology Co.,Ltd. and was also a year of significant turning points for the company.This year, the company began its transition from a pure technology service provider to a business service-oriented enterprise.“We will leverage online internet platforms to assist health examination centers in market expansion, facilitate patient acquisition through multiple channels, and provide enhanced post-examination service support,” said Zhang Hongwei, Deputy General Manager of Beijing Zhongke Hengye Science&Technology Co.,Ltd.
Beijing Zhongke Hengye Science&Technology Co.,Ltd. planned that, in the first half of 2020, its Technical Department would go all out to complete the construction, acceptance, and payment collection for projects carried over from 2019, while its Sales Department would conduct comprehensive market promotion and acquire new customers. However, a sudden outbreak of the epidemic completely disrupted the company’s plans for the first half of the year.
Zhang Hongwei stated, “After the outbreak of the epidemic, physical examination centers across China suspended operations, which had a significant impact on our business. However, the epidemic also brought opportunities. Over the past 20 years since its establishment, the company has been moving forward at full speed. This epidemic has given us a period to slow down, allowing us more ample time to strengthen our internal capabilities and accumulate energy for the next stage of the company’s development.”
During the pandemic, Beijing Zhongke Hengye Science&Technology Co.,Ltd. adopted remote work arrangements to conduct employee training, optimized and improved its health examination information system, reviewed previous projects, and archived and organized customer data. Additionally,To prevent further spread of the epidemic, the company has launched an epidemic prevention and control solution for health examination centers, leveraging information technology to support their pandemic control efforts. Currently, this solution has been implemented in multiple health checkup centers.
Bullish on the Digitalization Prospects of Health Checkup Centers
In 1999, Beijing Zhongke Hengye Science&Technology Co.,Ltd. was established in Zhongguancun, Beijing, focusing on the research and development of medical imaging workstations. In 2002, by chance, the company customized a pre-employment physical examination system for a prevention and treatment hospital. It was this order that allowed Zhongke Hengye to enter the field of information technology for physical examination centers.
In 2002, neither health examination centers nor healthcare informatics had yet entered a period of rapid development. At that time, health examinations remained a subsidiary department within hospitals and had not yet evolved into independent health examination centers.However, Zhang Hongwei and the company’s management team determined that, with rising consumer spending power and growing public health awareness, hospital-based health examination departments would inevitably be spun off from hospitals in the future.
“Hospitals cater to patients, while health examination departments primarily serve healthy individuals. We believe that health examinations must establish their own independent system, with dedicated facilities, personnel, and equipment; this will be the future development trend of the health examination industry.” Therefore, while most medical informatics companies were focusing on comprehensive hospital-wide information solutions, Beijing Zhongke Hengye Science&Technology Co.,Ltd. took the lead in targeting the informatization construction of health examination centers.
After 20 years of development, Beijing Zhongke Hengye Science&Technology Co.,Ltd. has grown into a leader in the field of health checkup center informatization, equipped with mature health checkup software development technology, a strong development team, extensive implementation experience, and comprehensive solutions, enabling it to provide professional technical services to health checkup institutions.
Comprehensive Product Portfolio, Cutting-Edge Technology, and Cohesive Team: The Three Pillars of Core Competitiveness
Zhang Hongwei believes that the core competitiveness of Beijing Zhongke Hengye Science&Technology Co.,Ltd. is reflected in three aspects: first, a comprehensive product portfolio; second, a commitment to innovation; and third, a harmonious and cohesive team.
Comprehensive Product Portfolio.Centering on the physical examination business process and standardized health checkup operations is the core philosophy of the entire Health Examination Management Information System solution. The health examination information system solution developed by Zhongke Hengye covers the entire physical examination workflow, comprising more than 20 products without requiring any third-party product bundling. The company offers multiple subsystems, including an appointment scheduling system, examination business management, laboratory test item management, medical imaging management, dynamic health record management, final examination report management, customer relationship management, intelligent patient guidance, follow-up management, and health education consultation. These provide comprehensive system support for the operational management of health checkup institutions, enhancing operational efficiency and improving customer satisfaction.
Uphold Technological Innovation.Over the past two decades, Beijing Zhongke Hengye Science&Technology Co.,Ltd. has actively embraced various new technologies and remained committed to product innovation driven by customer needs. During the pandemic, the company rapidly launched solutions for epidemic prevention and control. Additionally, it is developing intelligent health checkup service robots, facial recognition technology, speech recognition technology, and an intelligent auxiliary final inspection diagnosis system. Zhang Hongwei stated, “In the future, the company will continuously iterate and update its products.”
Professional Team.The company’s team has grown from an initial group of over 10 people to nearly 160 members. Its technical team and technical service engineers possess a profound understanding of management philosophies, business requirements, and research analysis within the health checkup industry. Meanwhile, the company has established a comprehensive customer service support system. Zhang Hongwei stated, “In the future, the company will not only provide information technology construction services to health checkup centers but also assist them in market expansion, attracting more service carriers to drive traffic to these centers.”
Leveraging Information Technology to Support Epidemic Prevention and Control in Health Examination Centers
As the epidemic situation gradually stabilized, multiple regions began to resume work and production, and health examination centers progressively resumed operations. Many of these centers have already undertaken COVID-19 screening tasks for returning employees. To prevent further spread of the epidemic, Beijing Zhongke Hengye Science&Technology Co.,Ltd. has refined and upgraded its health examination information system, launching a comprehensive epidemic prevention and control solution that covers the entire health examination process.
Pre-examination:Implement a time-slot appointment system to regulate patient flow during each period and reduce crowd gathering. Meanwhile, use epidemic prevention and control questionnaires to determine whether clients have had contact with confirmed cases or are experiencing fever, thereby assessing their eligibility for on-site health examinations.
In Examination:Upon entry, infrared thermal-sensing intelligent robots conduct contactless temperature screening to identify individuals with fever. These individuals can then quickly register via a self-service check-in system, thereby avoiding crowds and queues at the front desk. Subsequently, an intelligent triage system directs examinees to appropriate departments, ensuring a “one physician, one examinee” model. Notably, Beijing Zhongke Hengye Science&Technology Co.,Ltd. has integrated epidemic monitoring and early warning functions into its business system. During health examinations, the system not only handles routine check-up procedures but also enables timely detection and reporting of epidemic outbreaks.
Post-Examination:A 14-day temperature monitoring survey was conducted for clients who completed their health examinations. WeChat, SMS, and other methods were used to remind them to report their body temperature daily, facilitating the tracking of movement trajectories and contacts of individuals with abnormal temperatures by the health examination center management.
According to Zhang Hongwei, the company’s epidemic prevention and control solutions are being rolled out comprehensively. Health examination centers with the necessary conditions have completed deployment and are currently in use, including those at Tianjin Hospital, Qianfoshan Hospital, and Zhejiang Provincial People’s Hospital.
This epidemic has also allowed Zhang Hongwei to witness certain changes in health checkup centers. “We previously promoted a health checkup appointment system, but very few centers adopted it, as most relied on high patient volume for success, and an appointment-based model would inevitably lead to a reduction in volume.” The epidemic has prompted major health checkup centers to widely adopt appointment systems.Zhang Hongwei believes that the pandemic has accelerated the widespread adoption of appointment-based systems, and health checkup centers will inevitably shift their focus from quantity to quality in the future. In light of this trend, Beijing Zhongke Hengye Science&Technology Co.,Ltd. will remain committed to integrating various high-quality services into health checkup centers, assisting them in delivering personalized and refined services to their clients.