Tencent Medipedia and Tencent Health Launch 24/7 Free Telemedicine Relief for Henan Flood Victims

Henan’s relentless downpours continue to tug at heartstrings, as aid pours in from all corners of the country. Tencent Medical Dictionary and Tencent Health have joined forces with physicians across China to provide 24/7 online consultations free of charge to users in Henan Province. Users can access these services by navigating to the designated section on the homepage of the Tencent Medical Dictionary or Tencent Health mini-programs, or by searching for “Flood Self-Rescue Free Clinic.”

(Tencent Medical Dictionary, Tencent Health Online Free Clinic Page)

Currently, the free clinic zone features physicians from a wide range of specialties, including emergency and critical care medicine, orthopedics, dermatology, general practice, surgery, infectious diseases, pediatrics, and gastroenterology. In addition to providing remote treatment guidance to residents affected by flooding, the service offers online consultations, medication guidance, and psychological counseling for chronic disease patients who are trapped by the flood and unable to reach hospitals. Users can submit information such as their symptoms, after which a physician assistant responds in real time and arranges consultations with specialists from the appropriate departments.

(Henan Free Clinic Consultation Dialog Page)

In addition, the special section features in-depth popular science articles, infographics, and videos, offering guidance on self-rescue during heavy rainstorms, prevention of diarrhea after floods, drowning self-rescue, and prevention of prevalent infectious diseases, thereby helping residents enhance their self-rescue and protective capabilities.

(Special Zone: Popular Science Knowledge)

Users in Henan Province can access the dedicated section through the following methods to conduct online consultations or review popular science information.

1. Access via WeChat > Me > Services > Healthcare, and click “Henan Disaster Relief | Free Online Consultations” to enter.

2. Scan the QR code below, or search for the “Tencent Medical Dictionary” or “Tencent Health” Mini Programs on WeChat, then search for “Flood Self-Rescue Free Clinic” or click the corresponding image to enter.

Meanwhile, the free clinic zone has also launched entry points on multiple platforms, including QQ Browser and WeChat Search.

More medical assistance programs are being urgently launched. Stay strong, Henan! Let’s overcome this crisis together.