2021 CHIMA 'Digital-Intelligent Symbiosis, Co-Creating the Future' Smart Health Digital Development Forum Held in Qingdao, Experts Focus on the Future of Smart Healthcare
At this moment, the digital construction of smart healthcare is entering a brand-new phase.
Driven by a confluence of factors—including policy incentives, technological iterations, market evolution, and the impact of the pandemic—the healthcare industry is embracing the digital world with unprecedented momentum, as digital technologies reshape its future.
From a global perspective, the digital transformation of the healthcare industry is deepening and approaching a critical breakthrough period. Major powers are racing toward the technological frontier; for instance, the United States released the "U.S. Federal Health IT Strategic Plan" last year, and the United Kingdom issued the "UK Digital Policy 2020," all striving to seize the initiative in this round of technological competition.
China has also continued to exert strong momentum in this wave of digitalization. With the support of new-generation information technologies, the integration of cloud computing, big data, the Internet of Things (IoT), mobile internet, and artificial intelligence (AI)—often referred to as “cloud, big data, IoT, mobile, and AI”—has been deeply applied in the healthcare sector, laying a solid foundation for the advent of the digital era. In terms of policy, the state has made strategic deployments for “Healthy China” and “Digital China” in the latest 14th Five-Year Plan and the Long-Range Objectives Through the Year 2035, providing clear direction and guarantees for the development of smart health digital infrastructure. According to statistics, the compound annual growth rate (CAGR) of China’s smart healthcare market was 28.3% from 2015 to 2019, and the market size is projected to exceed RMB 500 billion by 2025.
In the face of multiple favorable conditions, including technological support, policy incentives, and a vast market, there is a need for a high-profile, focused industry forum. This serves not only as a platform for dialogue, collaboration, and advocacy among ecosystem stakeholders but also as a special invitation to attract more participants into the ecosystem.
On the first day (July 29) of the 2021 CHIMA Conference, the event “Digital Intelligence Symbiosis: Co-creating the Future,” jointly hosted by Alibaba Cloud, DingTalk, and Alipay, was held. Smart Health Digital Development Forum and the Sub-forum on Smart Services for Future Hospitals, hosted by Alipay, as part of the Smart Health Digital Development Forum.
“Digital-Intelligence Symbiosis: Co-Creating the Future” The Smart Health Digital Development Forum has invitedWang Youcai, Chairman of the Information Professional Committee of the Chinese Hospital Association; Yang Bin, Director of the Smart Health Center at the Institute for Precision Medicine, Tsinghua University; Xie Yanfeng, Deputy Director and Party Committee Member of the Anji County Health Commission; Xie Wei, Vice President of Alibaba Cloud and General Manager of the Healthcare Industry; Zhang Junjie, General Manager of the Medical and Healthcare Insurance Division of Ant Group; and Wang Zhongyu, General Manager of the Government and Healthcare Industry Center under the DingTalk Business Unit of Alibaba Cloud Intelligence Group, delivered speeches.。
Wang Caiyou | Chairman of the Information Professional Committee, Chinese Hospital Association
Mr. Wang Caiyou, Director and Chairman of the Information Professional Committee of the Chinese Hospital Association, for thisForumDelivered the opening remarks. Starting from how the internet can better serve the healthcare sector, he expressed Alibaba’s commitment to internet innovation.Affirmative, and hopeWe hope Alibaba will continue to bring this spirit of innovation to the development of the healthcare sector.
In his speech, Wang Caiyou stated that Alibaba Cloud’s innovations and advancements in consumer internet and payment services have indeed brought significant benefits to the general public. He expressed hope that the healthcare sector could one day leverage Alibaba’s technology and innovative spirit to achieve new breakthroughs.
Yang Bin | Director, Center for Smart Health, Institute for Precision Medicine, Tsinghua University
Yang Bin, Director of the Smart Health Center at the Institute for Precision Medicine, Tsinghua University, presented on the theme “Innovative Exploration and Practice in Building a Smart Health Consortium Based on Smart Hospitals.” Drawing on practical experience with the Smart Health Consortium and the THIS system in areas such as intelligent health monitoring and management, intelligent remote medical emergency response, and regional smart health and medical services, he offered fresh insights. Yang Bin argued that in the face of the pandemic, the traditional treatment-centered approach is no longer sufficient; instead, we must shift from a disease-treatment focus to a health-centered paradigm.
Addressing this issue, Yang Bin drew on relevant case studies to elaborate in detail on how Smart Health Consortia achieve the goals of preventing major diseases, managing chronic conditions, treating critical illnesses, and promoting overall health across the domains of prevention, screening, diagnosis, emergency response, treatment, and rehabilitation.
Xie Yanfeng | Deputy Director and Party Committee Member of the Anji County Health Commission
Xie Yanfeng, Deputy Director of the Anji County Health Commission and member of its Party Committee, delivered a presentation titled “Anji County’s Practice in Digital and Intelligent Healthcare Based on Digital Reform.” Starting from the actual implementation process of digital and intelligent healthcare initiatives in Anji, he provided an in-depth discussion on the complexity and feasibility of regional medical informatization construction. Xie Yanfeng stated, “Our ultimate vision is to establish Anji County, Zhejiang, as a comprehensive reform and innovation pilot zone for practicing the ‘Two Mountains’ theory in the new era. This will make medical care more accessible and affordable for patients, enable smarter and more convenient healthcare services, enhance the efficiency and coordination of regional management, and fully empower the healthcare sector through the ‘Health Brain,’ thereby achieving self-sustaining growth and sustainable development.”
Xie Wei | Vice President of Alibaba Cloud, General Manager of the Healthcare Industry
Xie Wei, Vice President of Alibaba Cloud and General Manager of the Healthcare Industry Division, delivered a keynote address titled “Future Hospitals and Trends in Smart Healthcare.” Starting from the concept of future hospitals and centering on Alibaba’s “Dream of the Future,” he explored industry contingency planning and the development of smart healthcare. In his speech, Xie Wei examined the future of smart healthcare and corresponding strategies by analyzing high-probability scenarios likely to emerge over the next five years in both premium care at large tertiary Grade A hospitals and primary care settings. Addressing how to respond to these anticipated developments, he presented his insights across five key dimensions: win-win cooperation, digital transformation, data sharing, internet value, and collaborative models.
Finally, Xie Wei stated that Alibaba’s vision for the future is to have every Chinese citizen’s health and medical information stored in a trusted cloud data center. This data belongs to all people in China, with doctors, the industry, and the government all participating so that it can be shared by society as a whole. Alibaba’s role is simply to safeguard the bottom line and foster strong collaborative relationships.
Zhang Junjie | General Manager, Healthcare and Medical Insurance Business Unit, Ant Group
Zhang Junjie, General Manager of the Medical and Healthcare Security Division at Ant Group, delivered a presentation titled “Digital Upgrading and Outlook for Internet-Based Medical Care and Health Insurance,” focusing on enhancing convenient services for patients by supporting physical medical institutions, and centering on“In the digital transformation of the healthcare industry driven by both medical services and health insurance, the development of professional service platforms through collaborative ecosystem building was discussed.
Addressing these current realities, Zhang Junjie drew on real-world cases to elucidate Alipay’s various efforts and explorations in the digitalization of healthcare and medical insurance. He also provided an outlook on the industry’s digital upgrade and the joint operation of co-built ecosystems. Zhang Junjie stated, “Remaining committed to bringing subtle yet meaningful improvements to patients’ medical consultations and medication purchases is our unwavering original aspiration. We hope to continue moving forward guided by this core mission.”
Wang Zhongyu | General Manager, Government and Healthcare Industry Center, DingTalk Business Unit, Alibaba Cloud Intelligence Group
Wang Zhongyu, General Manager of the Government and Healthcare Industry Center under the DingTalk Business Unit of Alibaba Cloud Intelligence Group, delivered a presentation titled “DingTalk Builds a Digital Foundation for Smart Hospital Management.” At the outset of his speech, Wang shared insights into the origins of digital-intelligence symbiosis, expressing his hope that the digitalization and intelligent transformation of the entire healthcare industry will reach a peak in the coming years.
In his speech, Wang Zhongyu stated, “The digital transformation of our hospital was initiated to align with the digital collaboration of healthcare across the nation and the region. In this collaborative process, DingTalk, serving as the digital foundation for smart hospital management, embodies six key characteristics: security, efficiency, openness, scalability, and sharing. The technical capabilities of DingTalk’s infrastructure are ultimately designed to facilitate collaboration and resource sharing throughout the healthcare industry and within regional healthcare systems.”
Concluded the morning's“Digital-Intelligence Symbiosis · Co-Creating the Future” Following the Smart Health Digital Development Forum, the afternoon session featured the “Smart Health Digital Development Forum · Future Hospital Smart Services Sub-forum,” hosted by Alipay.Zhang Junjie, General Manager of the Healthcare and Medical Insurance Division at Ant Group; Zhang Meng, Director of the Internet Hospital Operations Center at Kingdee Medical Software Technology Co., Ltd.; Wang Jiang, Deputy General Manager of the Solutions Center at Shanghai Liankong Network Technology Co., Ltd.; Gong Jun from Renji Hospital Affiliated to Shanghai Jiao Tong University School of Medicine; Cao Xingbing, Chief Product Expert at Nali Health Technology Co., Ltd.; Fang Xian, Senior Expert at Xiniu Medical Technology (Zhejiang) Co., Ltd.; Zheng Weishi, Director of the Information Department at the Second People's Hospital Affiliated to Fujian University of Traditional Chinese Medicine; and Long Han, General Manager of Shenzhen Juding Medical Co., Ltd. attended andDelivered a speech.
Zhang Junjie | General Manager, Healthcare and Medical Insurance Division, Ant Group
Zhang Junjie, General Manager of the Healthcare and Medical Insurance Division at Ant Group, delivered speeches themed “Collaborating with Ecosystem Partners to Co-build Digital Services for Future Hospitals” and “Launch of Alipay’s Healthcare and Medical Insurance Industry Solution 3.0.” Zhang Junjie stated, “Within Alipay’s healthcare ecosystem, our approach is straightforward, pragmatic, and grounded in real-world application. We aim to leverage our core capabilities in payments, security, risk control, and user engagement to simplify the process of seeking medical care and purchasing medications, thereby enhancing users’ overall healthcare service experience.”
Zhang Meng | Director, Internet Hospital Operations Center, Kingdee Medical Software Technology Co., Ltd.
Zhang Meng, Director of the Internet Hospital Operations Center at Kingdee Medical Software Technology Co., Ltd., delivered a speech titled “New Capabilities, New Models, New Practices: Practical Explorations in Enhancing Hospital Capabilities through Smart Services.” Zhang stated, “We will leverage existing functionalities as a bridge to meet users’ diverse needs. Meanwhile, by relying on Alipay’s technological prowess and its comprehensive product solution capabilities, we will delve deeper into specific healthcare service scenarios. We will adopt an approach of validation before piloting, ultimately achieving economies of scale for replication and broader adoption, thereby jointly exploring the development of Alipay mini-program capabilities and operational strategies.”
Wang Jiang | Deputy General Manager, Solutions Center, Shanghai Liankong Network Technology Co., Ltd.
Wang Jiang, Deputy General Manager of the Solutions Center at Shanghai Liankong Network Technology Co., Ltd., delivered a speech titled “Practice and Exploration of Smart Healthcare Spaces.” Wang Jiang emphasized, “With patient operations and physician operations in place, our next step is to visualize these operational metrics. This enables various departments and hospital leadership to gain insights, thereby informing their decision-making. It allows them to determine how to allocate resources, how to optimize medical processes, and where there is still room for improvement—all guided by data.”
Gong Jun | Renji Hospital, Shanghai Jiao Tong University School of Medicine
Gong Jun from Renji Hospital, School of Medicine, Shanghai Jiao Tong University, delivered a speech titled “Implementation Practices of Benchmark Hospitals for End-to-End Online and Offline Services.” Gong Jun stated, “By leveraging Alipay’s payment capabilities, we have achieved comprehensive scenario-based payment services across the hospital. Patients can complete one-time payments at cashier windows, in consultation rooms, and via various self-service kiosks. Furthermore, we have implemented credit-based medical treatment, enabling truly seamless ‘frictionless’ payments, where settlement occurs immediately upon leaving the consultation room.”
Cao Xingbing | Chief Product Expert, Nali Health Technology Co., Ltd.
Cao Xingbing, Chief Product Expert at Nali Health Technology Co., Ltd., delivered a speech titled “Digital Health and Smart Services for the Hospital of the Future.” Cao Xingbing stated, “We believe that the overall service system of the ‘Hospital of the Future’ is an expansion and extension of traditional hospital services. Internet hospitals essentially perform two functions: one is online diagnosis and treatment, and the other is health services. This constitutes a new service system for the Hospital of the Future.”
Fang Xian | Senior Expert, Xinu Medical Technology (Zhejiang) Co., Ltd.
Fang Xian, a senior expert at XinNiu Medical Technology (Zhejiang) Co., Ltd., delivered a speech titled “The ‘Service Finds the Patient’ Model: Enhancing Patients’ End-to-End Healthcare Experience.” Fang stated, “We help hospitals define every touchpoint requiring patient interaction, present these through digital interfaces on mobile devices, and then layer on intelligent capabilities. As a result, patients can complete their entire guided healthcare journey simply by using an Alipay mini-program on their smartphones.”
Zheng Weishi | Director of the Information Department, The Second People's Hospital Affiliated to Fujian University of Traditional Chinese Medicine
Zheng Weishi, Director of the Information Department at the Second People’s Hospital Affiliated to Fujian University of Traditional Chinese Medicine, delivered a speech titled “Sharing Practices in Building Medical Insurance Credit-Based Healthcare and Service Ecosystems.” Zheng Weishi stated, “In our practice, we leveraged the medical insurance credential ecosystem and integrated it with Alipay’s credit system to build a multi-code coordination platform. This enables seamless end-to-end business scenarios using just a single code. Through the development of this platform, we have achieved multi-code synergy, allowing patients to use one code across all medical scenarios. This has significantly improved the healthcare experience for a vast number of patients, making medical care more convenient.”
Long Han | General Manager of Shenzhen Juding Medical Co., Ltd.
Long Han, General Manager of Shenzhen Juding Medical Co., Ltd., delivered a speech titled “Medical Insurance IoT Empowers the Creation of a New Landscape for Healthcare Scenario-Based Services.” Long Han stated, “In the realm of third-generation self-service, we believe it should embody an integrated, multi-dimensional concept of medical care that combines online and offline channels. This encompasses the full online process—from current mini-programs to internet hospitals—and must be seamlessly integrated with offline service counters to form a unified offline solution. This ensures that patients receive consistent services and enjoy a consistent experience, whether they interact online or offline.”
At this point,On the First Day of the CHIMA ConferenceDigital Development Forum on Smart Health andThe Smart Hospital Services Sub-Forum Has Concluded Successfully. We are confident that, with the passage of time, technological advancements, and the concerted efforts of our peers, Alibaba will work together with all stakeholders to build a sustainable and healthy smart healthcare ecosystem.