Lianxin Technology Fuses Big Data and Mental Health: Pioneering Intelligent Psychological Services with AI

According to the 2017 White Paper on Mental Health of Urban Residents in China, 73.6% of the Chinese population is currently in a state of suboptimal psychological health, 16.1% exhibit varying degrees of psychological issues, and only 10.3% are considered mentally healthy, with depression and anxiety being the predominant conditions. The Healthy China Action (2019–2030) reports that the prevalence of depression in China has reached 2.1%, while the prevalence of anxiety disorders stands at 4.98%.

The steadily growing demand for mental health services has continuously drawn attention from both the government and the market. According to incomplete statistics, approximately 15 mental health-related policies were introduced in 2020, covering guidance on mental health services, their practical implementation, and subsequent ongoing promotion. On the market side, an increasing number of players are entering this sector, with the industry as a whole showing a steady upward trend.

As the industry has developed, certain contradictions and pain points have gradually come to light, such as stigma, the limited variety of traditional mental health service models, high service costs, and an imbalance between supply and demand. Against this backdrop, some market entrants have begun exploring the integration of technologies like AI and big data with mental health care, aiming to drive innovation in psychological research and applications through artificial intelligence. Zhejiang Lianxin Technology Co., Ltd. (hereinafter referred to as “Lianxin Technology”) stands out as a leading player in this field.

With nearly two decades of experience in the internet industry and sustained engagement with the service sector, Xu Tao, founder of Lianxin Technology, has witnessed the rising prevalence of mental health issues and developed the idea of integrating mental health care with AI and big data. Through preliminary project implementation and discussions, Xu and his team realized that offering services and products solely to individual consumers (B2C) might not be the most suitable path for Lianxin Technology’s development.

“The innovative R&D of digital intelligent psychology is a massive systematic engineering project. To truly achieve the integration of AI with practical applications, extremely high standards for data processing and analysis are required, necessitating long-term refinement. Furthermore, given the current lack of public awareness regarding mental health services, very few individuals are both proactive and willing to pay for such services,” stated Xu Tao.

Driven by existing market demand, Xu Tao ultimately decided to use demographic profiling as a baseline and adopt a user-centric approach to penetrate the demand-side market, thereby outlining a strategic market layout focused on two major domains: social governance and social psychology.

Xu Tao, Founder of Lianxin Technology

To ensure the smooth advancement of product R&D projects, Lianxin Technology has been committed from the outset to building a core founding team capable of leading innovation in their respective fields. Currently, Lianxin Technology has recruited experts in psychology, computer science, and artificial intelligence from many prestigious universities at home and abroad, including the Massachusetts Institute of Technology, University College London, Tsinghua University, Peking University, and Zhejiang University, forming a team with cutting-edge scientific research and technological capabilities in psychological research, big data analytics, and innovative AI applications.

It is understood that most core team members of Lianxin Technology have prior work experience at well-known internet companies such as Alibaba, Oracle, Insigma, and LianLian Pay. They possess extensive practical expertise in psychological research and services, artificial intelligence, and market operations, enabling them to promote the multi-field and multi-scenario application of digital intelligent psychology through a focused yet comprehensive and mutually reinforcing approach.

The value of scientific and technological innovation lies in its ability to benefit the public. It is precisely based on this principle that the research and development of digital intelligence psychology applications can continuously make new strides and achieve new progress on the path toward high-quality development.

In Xu Tao’s view, adhering to and applying psychological principles, and leveraging psychological methods in synergy with innovative digital-intelligence technologies for social governance, can not only effectively reduce governance costs and ensure that governance outcomes resonate deeply with the public, thereby better implementing the people-centered development philosophy, but also contribute to the construction of a safe and rule-of-law society. This approach helps strengthen the frontline defenses for closed-loop control of social risks, and establishes innovative pathways for proactive governance and early intervention, thereby substantially enhancing capabilities for the early warning, forecasting, and prevention of various social risks.

Given the significant importance of building a social psychological service system, Lianxin Technology focuses on the difficulties, pain points, and bottlenecks inherent in traditional models. Adhering to a problem-oriented approach, the company precisely targets these challenges, accelerates the application of digital scenarios in the field of psychological services, and comprehensively enhances capabilities for early warning, prediction, and prevention of social risks. This strategy redefines and fully empowers social governance in the new era, driving it toward higher-quality and more advanced development.

According to Xu Tao, Lianxin Technology has cumulatively served over 12 million users to date, covering the general population—including community residents, primary and secondary school students, and corporate employees—as well as professionals in vertical sectors such as public security, fire services, military personnel, healthcare workers, social workers, and community correction officers. It is precisely this broad demographic coverage that has enabled Lianxin Technology to accumulate a vast sample of psychological data and establish a comprehensive psychological research system through its year-on-year service delivery, a feat few enterprises can match.

To better leverage China’s local big data and actual national conditions, actively explore and enhance the level of digital-intelligence scientific research, and meet the needs of the national government and the public, Lianxin Technology has collaborated with multiple universities, including the People's Public Security University of China, Zhejiang University, and Zhejiang University of Technology, to establish respective research centers. These centers provide robust scientific support for the development of social psychological service products and the application of psychology-related big data.

Leveraging robust capabilities in big data analytics integration and artificial intelligence R&D, along with psychological research, Lianxin Technology has constructed a “4+5+1” core business architecture based on the “Terminal + Cloud + Edge” model. This architecture comprises the four core functional systems of Lian Xiaoxin, five cloud-based AI-integrated core business systems, and an edge-side AIoT (Artificial Intelligence of Things) smart internet-of-things system.

As early as 2018, Lianxin Technology began in-depth research and development of digital and intelligent technologies for psychological services, launching the AI mental health service robot “Lian Xiaoxin” (Psybot) at a time when no other company had formally introduced similar products to the market. Integrating four core functional systems—AI-based psychoeducation, AI-driven psychological assessment, AI-guided psychological training, and AI-powered psychological counseling—“Lian Xiaoxin” provides users with one-stop companion services for holistic physical and mental health management, built on the foundations of intelligence, digitalization, privacy, and accessibility.

Furthermore, Lianxin Technology has independently developed a user psychological profiling system, a user needs assessment system, a crisis early warning and prediction system, and the AI platform “Lianxin Cloud.” Leveraging various proprietary models and AI engines, these tools enable precise characterization of user groups, identification of societal issues and risks, and support for government digital management, constituting the core competitive advantage of Lianxin Technology.

In addition to the continuous iteration and upgrading of its AI-powered psychological services, Lianxin Technology’s outstanding innovative capabilities in the field of digital therapeutics have also been a key factor in establishing it as a leader in the digital transformation of psychology. “Since the company’s inception, we have progressively deepened our research into digital therapeutics and have made significant progress to date. Through the development and application of digital therapeutics, the effectiveness rate of our intelligent mental health service interventions exceeds 88%,” stated Xu Tao.

Overall, it is precisely through the efficient processing and application of data information, the advanced empowerment of artificial intelligence technologies, and cutting-edge research in applied psychology that Lianxin Technology is able to provide the public with more comprehensive intelligent mental health services.

To date, Lianxin Technology has successfully implemented dozens of in-depth projects across sectors including the judiciary, political and legal affairs, education, fire services, and public security. These initiatives include the embedded services integrated into “Zheliban,” the “Psychological Aid Little Angel” launched at the onset of the COVID-19 pandemic in 2020, “Lan Xiaoxin,” a customized solution for firefighters, and “Jing Xiaoxin,” which provides AI-driven mental health services to police officers. It is reported that Lianxin Technology’s intelligent mental health services were also integrated into Zhejiang Hangzhou’s “Health Code” platform on August 26, extending professional AI-powered mental health support to a broader population.

Intelligent Psychological Robot Chat Page

Amid the current grand strategy of digital transformation, Lianxin Technology will continue to strengthen its distributed product layout and deepen strategic planning for technological innovation. The company remains committed to advancing its expertise in big data, artificial intelligence, and psychological application R&D, while accelerating the deployment of digital scenarios in the field of psychological services.

As for capital, Lianxin Technology demonstrates greater patience while continuously refining its products, steadily enhancing its independent innovation capabilities, and accelerating brand upgrading. The company strives to identify market entry points and consumer demands, forging a new model and format of intelligent mental health services characterized by data-driven operations, human-computer interaction, cross-sector integration, and co-creation and sharing. Adhering consistently to the philosophy that “only when individuals are at peace can society be stable, and only then can the nation be secure,” Lianxin Technology is committed to making its products and services benefit the general public.