Udesk Technology Unveils AI-Powered Integrated Customer Lifecycle Solution, Driving Deep Integration of Digital and Industrial Sectors

On October 28, Udesk held a press conference in Shanghai to officially launch its “AI-Driven Integrated Customer Full Lifecycle Solution.” The event featured keynote speeches from industry leaders representing enterprises such as WeCom, Huawei Cloud, Carl Zeiss, Yuwell Medical, and Goodbaby. This solution aims to empower businesses to manage omnichannel customer relationships through AI. By gaining deep insights into pain points across the entire customer lifecycle, it introduces digitalized and integrated solutions to help companies evolve from traditional customer service to comprehensive customer relationship lifecycle management.

Launch Ceremony of Udesk’s “Integrated Customer Lifecycle Solution”

At the conference, Yu Haoran, Founder and CEO of Udesk (Wofeng Technology), stated that with the rapid development of emerging technologies and new applications, innovations in internet, big data, cloud computing, and artificial intelligence are accelerating. These technologies are becoming key forces in reconfiguring global factor resources, reshaping the global economic structure, and altering the landscape of global competition. National policies also advocate leveraging China’s advantages—including its vast market scale, massive big data resources, and rich application scenarios—to promote the deep integration of digital technologies with the real economy, thereby empowering traditional industries to achieve transformation and upgrading.

As a leading domestic AI-driven provider of customer service, CRM, and customer experience solutions, Udesk has been consistently exploring how to support the nation’s efforts in promoting the integrated development of digital technologies and the real economy. In particular, it seeks to advance the digital transformation of industries such as manufacturing, healthcare, and services, thereby leveraging digital technologies to amplify, superimpose, and multiply their impact on economic growth.

“Our answer is to build an AI-driven, integrated solution covering the entire customer lifecycle. By delivering exceptional integrated solutions, we empower traditional industries in their digital transformation, activate all key production factors for enterprise customers through technological means, help them reduce costs and improve efficiency, and support sustainable business growth.”

Undoubtedly, the digital transformation of traditional industries is accelerating. Particularly in the realm of customer relationship management (CRM), the digitization and intelligentization of customer experience are experiencing explosive, irreversible growth.

According to statistics from Grand View Research, a professional market analysis firm abroad, global enterprise spending on digital procurement reached $43 billion in 2021 and is projected to grow to $80 billion by 2028. Among these expenditures, customer service and customer experience accounted for the largest share at 45%. It can be said that, on a global scale, integrated, customer-centric, full-lifecycle solutions are becoming the prevailing trend.

“Integrated solutions offer unique advantages,” said Cheng Junlai, Co-founder and COO of Udesk. “Taking customer-centric integrated solutions as an example, they enable unified and seamless management of marketing, sales, and customer service; consolidate customer data platforms; and deeply address the needs of customer relationship management. As a result, more and more enterprises are adopting an integrated strategy to build unified digital marketing and service platforms.” In today’s market, where products are highly homogenized, integrated solutions have become a lifeline for businesses: they differentiate product and service offerings, shift profit growth drivers, and create new revenue models.

On one hand, an increasing number of enterprises are leveraging technology to enhance the quality of their products and services, with small, medium, and large businesses alike adopting intelligent customer service solutions. On the other hand, the practical implementation of application scenarios has created opportunities for market participants, making it possible to introduce innovative customer solutions integrated with cutting-edge technologies such as big data and artificial intelligence. This constitutes the fundamental logic behind the evolution of Udesk’s customer-related business—from a single offering to a diversified portfolio—culminating in the proposal of an “Integrated Customer Lifecycle Solution.”

As one of the more popular integrated solutions on the current market, the “Integrated Customer Full Lifecycle Solution” has achieved visible results in enterprise digital transformation.

Fu Liang, Vice President of Udesk, stated, “Yuwell Medical has adopted an integrated customer lifecycle solution to comprehensively upgrade its legacy call center system and unify its customer service channels. Udesk’s sales-service integration solution, ServiceGo, supports after-sales services across Yuwell Medical’s 30 secondary service stations and over 100 engineers nationwide in China, enabling a closed-loop after-sales process that significantly enhances service efficiency and improves customer satisfaction.”

Coincidentally, Udesk’s “Integrated Solution” empowers SVE Gas with AI to achieve unified management of multiple customer service channels, thereby enhancing customer experience and improving agent efficiency. Through its integrated sales and service solution, it facilitates the digitalization of SVE Gas’s business processes, reduces order processing time, and makes gas purchasing and usage more convenient for household users, thus strengthening SVE Gas’s capacity to provide accessible and beneficial services to the public.

Integrated solutions have helped Udesk earn widespread market trust. Currently, Udesk serves over 50,000 clients, with its top-tier customers spanning 16 major industries, thereby securing a dominant position in the high-end client market. Its clientele includes 60 Fortune Global 500 companies and 150 China Top 500 enterprises, processing 200 billion interactions annually.

The in-depth needs of tens of thousands of corporate clients have, in turn, driven Udesk Technology to continuously upgrade and achieve three major leaps in development. From 2014 to 2017, Udesk Technology entered the SaaS market with its omnichannel intelligent customer service system, Udesk, ushering in a new era in the customer service sector. From 2018 to 2020, Udesk Technology built an all-scenario intelligent customer experience platform, leveraging multiple product lines and AI technology to accelerate enterprises’ digital transformation and upgrading. Since 2021, Udesk Technology has further enhanced its self-developed AI technologies, perfected its five major product lines, and seen its “integrated customer lifecycle solution” gain strong momentum.

In the foreseeable future, Udesk Technology will anchor its strategy on an “Integrated Customer Lifecycle Solution.” Leveraging its five AI-driven product lines—Udesk, GaussMind, Weifeng, ServiceGo, and CusBridge—with a coordinated “Five-Cloud” rollout, the company aims to activate all key production factors for enterprise customers, drive the deep integration of digital technologies with traditional industries, and deliver a new era of intelligent, data-driven customer solution experiences tailored to every industry and every client.