WeDoctor Launches 'Family Health Card' Offering Integrated Online-Offline and In-Hospital-Out-of-Hospital Care

Health Steward: 24/7 Online Health Consultation. Tier-3A Hospital Physicians Provide Online Consultations with Responses in as Fast as 3 Minutes. Precise Appointment Scheduling for Outpatient Visits, Arrangement of Hospitalization and Surgery for Critical Illnesses, and Full-Process Accompaniment for Customized Services at High-End Clinics... Worry-free, Reliable, and Reassuring—Comprehensively Meeting the Medical and Healthcare Needs of Your Entire Family.

On January 18, WeDoctor officially launched its newly upgraded health membership product, the “Family Health Card,” which provides one-stop, diversified high-end medical and healthcare services combining online and offline channels to address family health challenges. Through a one-on-one contracted family health partnership service, users can access comprehensive online medical and healthcare services, including family physician care, specialist consultations, appointments with renowned experts, and referral scheduling. Additionally, they can receive precise and considerate offline medical services, such as symptom-based appointment booking, hospitalization and surgical arrangements, and medical accompaniment, as well as specialized medical and healthcare services provided by WeDoctor’s General Practice Centers.

As the pace of modern life accelerates, individuals face increasingly severe health challenges under the compounded pressures of family and work, leading to a heightened awareness of health. In this context, there is a growing demand for health management and medical healthcare services, accompanied by higher expectations for professionalism and convenience. However, due to factors such as a lack of health literacy and complex medical consultation processes, many people still find themselves in a predicament where they feel “neglected” or “ill-equipped” to manage their illnesses when they occur.

It is understood that the "Jiaxiang Health Card" will fully leverage the synergistic advantages of WeDoctor’s digital medical platform, integrating “online + offline” and “in-hospital + out-of-hospital” services. It aims to provide family users with high-end health management services characterized by finer granularity, higher professionalism, and more precise matching of needs. This innovative service system design ensures continuous and proactive care while also addressing users’ personalized requirements. The Standard Edition of the "Jiaxiang Health Card" is priced at RMB 1,999 per year and includes nine major benefits, such as access to family doctors and specialist consultations, supporting sharing among up to six family members. The Pro Edition is priced at RMB 6,999 per year and builds upon the Standard Edition by adding WeDoctor’s specialized general practice service packages, which include in-depth screening for children’s growth and development, cervical and breast lesions, thyroid cancer, early-stage lung tumors, and diabetes.Offline services for multiple conditions to meet the personalized healthcare needs of a six-member family.

To better promote health concepts, disseminate health knowledge, and provide health services, WeDoctor has also launched the “Health Ambassador Empowerment Program,” recruiting “Health Ambassadors” from across society and offering professional training courses and certification for health managers. WeDoctor will grant certified “Health Ambassadors” access to its premium medical resources and capabilities, jointly driving a shift in public health awareness from “emphasizing treatment over prevention” to “prioritizing prevention over treatment,” thereby achieving co-creation and mutual benefit. At the launch event for the “Family Health Card” product, Kong Xiangpu, Senior Vice President of WeDoctor, presented certificates to the first cohort of 94 “Health Ambassadors.”

Currently, WeDoctor has connected with more than 7,900 hospitals across China, including over 95% of Grade A tertiary hospitals. It operates 32 internet hospitals, 18 of which have integrated online medical insurance payment functions. The platform connects more than 290,000 doctors and has attracted 250 million real-name registered users. Kong Xiangpu stated that leveraging the accumulated resources and capabilities of the WeDoctor Digital Health Platform, the launch of the “WeDoctor Family Health Card” will bring tangible health benefits to more Chinese families, helping every user “avoid illness, suffer less from illness, and delay the onset of illness.” Meanwhile, WeDoctor looks forward to welcoming more “Health Ambassadors” to join its efforts in bridging the “last mile” between doctors and patients, enabling more people to achieve “accessible health guidance and hassle-free medical care.”