2022 Oral Industry Management Summit Concludes Successfully as 'Oral Spring Festival'

In 2021, with the aftershocks of the COVID-19 pandemic still reverberating, the entire dental industry was enveloped in a shifting landscape characterized by digital transformation, technological innovation, and the burgeoning emergence of numerous new industries. Amidst profound uncertainty, clinic owners struggled to cope, finding it difficult to leverage their existing knowledge to clearly discern the future direction of the sector.

On January 26, 2022, coinciding with the Little New Year of the Year of the Tiger (Ren Yin), the IDSO Dental Alliance invited numerous leading industry pioneers from both China and abroad, as well as outstanding founders of dental clinics of varying scales from multiple cities, to gather online. Breaking away from the conventional summit format, the event was conducted entirely via live streaming, allowing all dental professionals to celebrate the Little New Year together!

Over 14 hours of uninterrupted content sharing provided dental professionals with excellent outpatient management cases and effective experiences. From a professional perspective, we gained industry insights, introduced advanced management models, and helped every dental colleague grow through exploration, finding management methods adapted to the current environment. With a cumulative total of 51,000 unique viewers and over 350,000 high-quality interactions in the comments section, it successfully earned the title of "Dental Spring Festival Gala"!

Professor Yu Guangyan, Honorary President of the Chinese Stomatological Association, pointed out: The operation and management of private dental practices constitute a crucial component of the overall management system for dental medical institutions; strengthening such management is one of the keys to the healthy development of private dental medical institutions.

In response to this landscape, the Dental Industry Management Summit was launched. On January 26, the “2022 Dental Industry Management Summit,” hosted by the IDSO Dental Alliance and co-hosted by Aoshun Microscopes, with joint support from Henry Schein (China), Straumann Group, Kangtaijian, and Hiteeth, concluded successfully in Beijing.

The summit invited numerous industry scholars and leading experts in the field of dentistry, gathering well-known managers of domestic dental clinics. It innovatively adopted a live online broadcasting format across all major platforms to share classic case studies in clinic management and core elements driving clinic growth, thereby supporting the breakthrough development of dental clinics in 2022.

At 9:00 a.m. on January 26, the “2022 Dental Industry Management Summit” officially commenced. Ms. Liu Ran, Vice President of the IDSO Dental Alliance, served as the host of the summit. She formally presented the original intentions behind organizing the event and introduced the distinguished guests in attendance.

Liu Ran, Vice President of the IDSO Dental Alliance

As the opening session of the summit, Dr. Sun Yan, founder of the IDSO Dental Alliance, delivered an inspiring keynote address. He began by quoting: “The greatest conflict in the oral healthcare industry lies in the fact that traditional models are encountering explosive growth pressures, yet no clear reference point or direction has emerged for the future, leaving everyone to ‘cross the river by feeling the stones.’” This succinctly highlighted the severe challenges facing the oral healthcare sector. Subsequently, from the perspective of the oral healthcare industry, he interpreted the six key buzzwords of 2021: capitalization, common prosperity, aging population, metaverse and artificial intelligence (AI), normalization of COVID-19, and balancing short-term interests with long-term benefits. Furthermore, he proposed four core development principles for the future of the oral healthcare industry: maintaining a customer-centric approach, returning to the essence of medical care, advocating long-termism, and achieving resilient growth.

Founder of IDSO Dental Alliance, Sun Yan

Reviewing the global development of the dental industry, China and the United States are in a phase of proactive catch-up. Foreign experience is worth learning from, whether in medical technology or outpatient practice management. At the summit, Dr. Hao Jianjun, Fellow of the American College of Orthodontists and founder of Chicago Smile Dental, brought attendees closer to understanding U.S. chain clinics and the DSO (Dental Support Organization) operational model by introducing the U.S. DSO clinic architecture, interpreting eight key quantitative metrics, and outlining the skills training system. This also allowed us to foresee the future of China’s dental industry through the lens of U.S. dental development.

Fellow of the American Board of Orthodontics | Hao Jianjun, Founder of Chicago Smile Dental

Revere Healthcare, Embrace Technology! Digitalization and AI are driving transformative changes in the dental industry. Mr. Wu Zhijia, Founder and CEO of LinkCare, provided a detailed analysis of the progress and future of dental digitalization both domestically and internationally, focusing on four key aspects: global trends in the dental industry, digitalization of dental practices, digitalization of operational management and marketing, and the iteration of next-generation digital technologies.

  Founder and CEO of LinkCare, Wu Zhijia

Neither the international macro-environment nor the domestic micro-environment looked promising in 2022. Mr. Zhu Kexi, founder of Yiya Medical Management and inventor of the CPTP healthcare institution operating system, concisely outlined the situation for 2022. In his speech titled “New Drivers for Breakthrough Growth in 2022,” he proposed that practitioners in the dental industry should select the right people, choose the right path, and engage the right personnel. This entails establishing clear positioning, developing standards and building teams based on this positioning, while also emphasizing fiscal and tax compliance as well as employee incentives. He further pointed out that, due to market competition and the impact of centralized procurement, price reductions would become the dominant theme in 2022, and only by establishing clear positioning can dental professionals achieve sustainable development.

Zhu Kexi, Founder of Yiyai Medical Management

Happy Dental Care Group is a renowned national dental chain in China. Ms. Zhang Pei, Vice President of Happy Dental Care Group, oversees more than 40 dental clinics. At the event, she presented the “Iceberg Model” of market competitiveness for dental clinics and discussed how clinics can achieve a balance between medical care and operations, starting with their compensation systems. The session showcased the salary structures for dentists and practice managers (PMs) in dental clinics, integrating short- and medium-term performance incentives to form a comprehensive compensation and performance incentive system for dental clinics.

Zhang Pei, Vice President of Happy Oral Care Medical Group

This summit has not only invited leaders in dental industry management but also received strong support from private dental associations across various regions.

Mr. He Chao, Vice President of the Guangxi Stomatological Association, delivered an insightful presentation titled “Practicing Dental Amoeba Management: Promoting ‘Execution–Operation’ Through an Internal Marketization Model.” He not only posited that medical technology, customer service, and business management constitute the three essential elements of dental practice operations, but also emphasized that establishing a harmonious and symbiotic organizational structure to meet employees’ needs for continuous growth and self-actualization is a critical step toward sustainable enterprise development.

He Chao, Vice President of the Guangxi Stomatological Association

Ms. Jin Hua, Vice President of the Guangdong Private Dental Association and founder of Guangzhou Qinmei Stomatology, delivered an insightful presentation titled “How to Conduct an Effective Morning Meeting in a Clinic,” sharing with attendees the complete process for running efficient morning meetings.

Jin Hua, Vice President of the Guangdong Private Dental Association

Specialized Dental Outpatient Clinics: The New Growth Engine for Future Practice ExpansionAs the host of this summit, Ms. Zhang Yuhuan, Head of the IDSO Orthodontics Research Institute, drew upon her extensive practical experience to share insights on empowering clinics to develop their orthodontic services and boost revenue streams. Her presentation covered key areas including building orthodontic teams and establishing supporting compensation structures, standardizing the entire patient intake process, developing customized orthodontic treatment plans, and implementing medical quality control measures.

Zhang Yuhuan, Head of the IDSO Orthodontics Research Institute

In addition, guests including Chen Jiangshan, founder of Shenzhen Ci’en Dental; Xiao Meng, founder of Dongguan Zhenmei Stomatology; Lei Hong, founder of Shanxi Leihong Stomatology; Zhang Xiaolei, founder of Nanjing Qincheng Stomatology; and Ji Yueteng, head of the IDSO Dental Alliance Digital Central Consultation Center, shared practical implementation experiences. They addressed topics such as leveraging traffic dividends in the era of self-media, achieving dual-wheel operation through mutual empowerment between doctors and practice managers (PMs), detailing the entire initial consultation process and collaborative operational models across various roles, and applying insights derived from simulation exercises to guide real-world clinic operations—from site selection and establishment to staff allocation and customer conversion—as well as service processes aligned with new-era aesthetic standards, sharing actionable insights through attention to fine details.

In 2021, major renowned capital groups engaged in fierce competition within China’s dental care “arena,” with their investments spanning nearly the entire dental industry chain. The rapid influx of capital, often amounting to tens of millions or even hundreds of millions of U.S. dollars, has brought both opportunities and challenges to the dental sector.

At the roundtable forum titled “Private Dental Chains and Capital: Trends and Distance,” Mr. Ma Chunmin, Chairman of Happy Oral Care Medical Group; Mr. Yong Hao, Head of Healthcare Investment in the Infrastructure Investment Department of CICC Capital; Mr. Liu Zeyuan, Director at Taihe Capital; Mr. Huang Zhaobiao, Chairman of Guangzhou Delun Medical Investment Co., Ltd.; Ms. Jin Li, Founder of Hady Myya Chain Dentistry and Partner-Director at the China Soft Power Research Center; and Ms. Wang Ying, Senior Vice President of Happy Oral Care Medical Group, gathered to discuss their perspectives on the future of private dental chains amid national policy environments and capital dynamics. They conducted an in-depth analysis and discussion on the questions, “Why has no unicorn emerged in the hundred-billion-yuan dental market?” and “Can the dental industry produce the next Aier Eye Hospital?”

Amid the industry’s rapid growth, returning to the core values of corporate culture has become an increasingly common aspiration among dental professionals. Mr. Chen Dehao, Founder of Chengdu Jinjiang Simai Dental; Mr. Lu Ming, Director of Shanxi Bocheng Stomatological Hospital; Mr. Zhai Chuanlei, Founder of Henan Bolin Dental Chain; Ms. Qian Lirong, Outstanding Director at Huanle Dental; and Dr. Sun Yan, Founder of the IDSO Dental Alliance, have interpreted dental corporate culture by adopting a mindset of companionship and growth in their approach to employees, while impressing patients with skilled medical care and sincere service, thereby building the core growth engine for their clinics.

"Roundtable Forum: The Opportunities and Distance Between Private Dental Chains and Capital"

As a major highlight of this online summit, the IDSO Dental Alliance selected seven “IDSO-Certified Clinics for Standardized Dental Service Management Systems” based on dimensions such as 2021 outpatient operational data and patient satisfaction. The award recipients are Happy Oral Care Medical Group, Cixi Huayang Stomatological Hospital, Guangzhou Qinmei Dental, Sichuan Mianyang Aimei Dental, Chengdu Jinjiang Simai Dental, Henan Zhumadian Stomatological Hospital, and Dongguan Zhenmei Dental.

Additionally, four individual awards were presented at the event. Chengdu Jinjiang Simai Dental, Shanxi Leihong Dental, and Happy Dental Shunyi Hospital were honored with the “Annual Counter-Trend Growth Award”; Happy Dental Weifen Branch received the “Best Initial-to-Return Visit Ratio Award”; Xinxiang Little White Elephant Dental Hospital won the “Highest Pediatric Dentistry Conversion Rate Award”; and Beijing Gurui Guotai Dental was awarded the “Highest Orthodontic Conversion Rate Award.”

“IDSO Certified Dental Clinic for Standardized Service Management System”

“Those who drink from the source remember its tree; those who trace the flow cherish its origin.” With the support of numerous dental professionals, the “2022 Dental Industry Management Summit” has successfully concluded. Yet this is not an endpoint, but a new beginning filled with fresh expectations. Looking ahead, the dental industry faces even greater possibilities. In an uncertain environment, we hope that every clinic will develop the capacity to withstand crises, adapt resiliently, and achieve robust growth. For the IDSO Dental Alliance, regardless of how the industry evolves, we remain committed to empowering dental clinics by leveraging cutting-edge perspectives, internationally advanced management concepts, and practical, actionable case studies in clinic operations. In the future, the IDSO Dental Alliance will further introduce management expertise from leading dental clinics and sincerely invites more dental professionals to join us, pooling our wisdom and efforts to co-create the future of the industry.

IDSO (International Dental Service Organization) Dental Alliance, as China’s first management service support organization for dental clinics, is dedicated to creating a localized, standardized operational management model for dental clinics, building on over 20 years of successful experience from U.S.-based Dental Support Organizations (DSOs). Its core team comprises elites with extensive expertise in brand management, R&D, operational management, and marketing support, all possessing rich experience in clinic operations. The alliance currently serves more than 300 member clinics. Current service modules include the Oral Health Business School, a Remote Central Consultation Center, and a high-quality centralized procurement supply chain system. IDSO Dental Alliance warmly welcomes potential clinics with a strong commitment to excellence to join its network, empowering each member clinic to establish regional competitive advantages and drive the sustainable development of the oral health industry.

For related inquiries, please call 13801337137 or click the link.http://navo.top/MzayUr