Fangzhou Jianke Founder Xie Fangmin: Building a Closed-Loop Chronic Disease Ecosystem with 'Digital-Intelligence Integration' to Empower Patients

Embarking on a New Journey with Boundless Ambition. On September 21, the 2022 H2H Medical Service Ecosystem Conference (hereinafter referred to as the “Ecosystem Conference”), hosted by Fangzhou Jianke Group, was held in Shanghai. Partners from upstream and downstream enterprises in the industry, medical experts, and prominent industry leaders gathered to focus on the forefront of industry development and jointly create a new ecosystem for internet healthcare. At the conference, Xie Fangmin, Founder, Chairman, and CEO of Fangzhou Jianke, delivered a keynote presentation on “Fangzhou Jianke’s Win-Win Closed-Loop Services for Chronic Disease Management.”

 Xie Fangmin, Founder, Chairman, and CEO of Fangzhou Jianke, Delivered a Speech at the Conference

Fangzhou Jianke has been deeply engaged in the chronic disease sector for over a decade, with its business covering more than 400 regions across China. The platform boasts over 210,000 registered physicians and consistently ranks No. 1 in monthly active users within the online pharmaceutical distribution industry, while continuously advancing innovative payment models. During the conference, Xie Fangmin reviewed the company’s growth trajectory.

Looking back on the long journey, we remain steadfast in our original aspiration. Fangzhou Jianke has always upheld its mission of “making everyone healthier,” implementing three major innovations in technology, service, and ecosystem. Leveraging five core strengths—professional teams, disease-specific segmentation, standardized services, AI empowerment, and data integration—we are committed to delivering high-quality chronic disease management, progressing steadily along our own path.

In Xie Fangmin’s view, only by capitalizing on momentum can one align with broader trends. With chronic disease service needs varying greatly among individuals, Ark Health has a clear path to developing digital pharmaceutical services that better understand patients, innovating mobile healthcare, and achieving success in chronic disease management.

Xie Fangmin stated, “Fangzhou Jianke has leveraged its user touchpoints, including its internet hospital and pharmaceutical services, to deliver a ‘combination punch’ that transcends the constraints of time and space. This approach has not only reduced healthcare costs for patients with chronic diseases but also brought about substantial improvements in doctor-patient communication and the quality of medical consultations.”

Multi-Pronged Efforts, Win-Win Cooperation. At the conference, Xie Fangmin stated that new technologies, services, and achievements are continuously emerging. While Ark Health provides quality services to patients with chronic diseases, it is also accelerating improvements in user adherence, continuously exploring users’ deeper needs, and strengthening professional decision-making capabilities in digital marketing, thereby laying a solid foundation for establishing an efficient, full-cycle closed-loop service system for chronic disease management.

Without universal health, there can be no comprehensive well-being. From the issuance of the Outline of the “Healthy China 2030” Planning to the release of the Healthy China Action (2019–2030), China has made concerted efforts to address the difficulties and high costs associated with accessing medical care, striving to fulfill the livelihood commitment of ensuring that all people have access to medical services.

In response to this, Fangzhou Jianke has actively aligned with policy directives and implemented online medical insurance payment services in 2022. Meanwhile, pharmacies under Fangzhou Jianke were included in Guangzhou’s first batch of “Dual-Channel” pharmacies, facilitating out-of-hospital medication purchases for patients with chronic diseases. At the conference, Xie Fangmin further emphasized that Fangzhou Jianke will continue to advance innovative payment solutions to alleviate patients’ financial burden.

“Health science popularization can precisely deliver chronic disease knowledge to users, improve the efficiency of internet hospitals by integrating specialist follow-up consultations and condition management services, and address gaps in medication costs through innovative payment solutions,” said Xie Fangmin. He expressed hope that the model of “popular prevention + condition control + disease protection + enhanced payment capacity” would further extend the duration of pharmacotherapy, improve drug accessibility, and give patients a sense of reliable medical support.

Omni-media live streaming, professional science popularization articles, short video creation, media ecosystem collaboration... At the conference, Xie Fangmin introduced the "point-line-plane-system" digital full-service solution provided by Ark Health's Smart Media. "Since its establishment, Ark Health has consistently seized opportunities, focusing on the digital internet sector. Leveraging mature digital technological capabilities, it has achieved comprehensive, multi-touchpoint direct access to patients for chronic disease management, making chronic disease services 'accessible at your fingertips.'"

“In the future, Fangzhou Jianke aims to leverage smart media by using high-quality content as a cornerstone to deliver professional, highly readable, and practical health education information. We seek to build a communication bridge connecting ‘doctors, pharmaceuticals, patients, and knowledge,’ thereby empowering the internet healthcare industry and achieving win-win outcomes across the entire ecosystem,” said Xie Fangmin, expressing his vision for the development of smart science popularization.

Riding the winds of the times and embarking on the path of innovation. At the Ecological Conference, leveraging its mature digital applications, tools, and infrastructure, Fangzhou Jianke also revealed plans to explore the potential for deep integration between the internet and the real world across economic, social, and identity systems. This initiative aims to provide the industry with a more convenient and efficient immersive digital interactive smart healthcare service platform.

Xie Fangmin stated, “No matter how small a benefit may seem, if it serves the people, it must be pursued.” Ark Health has always adhered to its vision of “becoming the most trusted smart health service platform,” leveraging digital technologies to build a more professional and efficient platform, leading chronic disease management services, and innovating digital marketing. With an open mindset, Ark Health hopes to continue working hand in hand with industry partners to jointly promote the healthy development of the chronic disease service ecosystem and strive unremittingly toward achieving the goals of “Healthy China 2030.”