Yuncheng First Hospital Launches Internet Hospital Medication Delivery and Clinical Pharmacist Guidance Services

On the morning of October 24, the clinical pharmacy team at Yuncheng First Hospital was efficiently packaging and sterilizing medications. Within tens of minutes, these medications would be delivered by another team of clinical pharmacists traversing the streets of Yuncheng City, ultimately reaching the patients.

At 1:00 PM, Ms. Zhang, a resident of Yuncheng’s urban area, received four categories of medications from this batch. Ms. Zhang suffers from hypertension and cerebrovascular disease, making these medications essential and non-interruptible. However, during the pandemic prevention and control period, access to offline medical consultations and medication procurement was hindered. Therefore, she had an online follow-up consultation at the Internet Hospital of Yuncheng First Hospital the previous day, purchased the medications prescribed by her doctor, and selected the “home delivery” option.

In October 2022, Yuncheng City faced a severe epidemic situation, leading to disruptions in pharmaceutical distribution. Patients with essential needs for medical medications, such as Ms. Zhang, encountered significant difficulties in accessing offline consultations and treatments. In response, Yuncheng First Hospital actively adhered to epidemic prevention and control requirements and embraced the initiative to “fully leverage information technology platforms to provide online consultation services.” While ensuring robust epidemic prevention measures,Yuncheng First Hospital, Since October 22Leverage the convenience and efficiency of internet hospitals toProvided free health consultations, online medical consultations, prescription services for follow-up visits, and medication delivery.

Scan the QR code below to access the mini-program for online consultations and home delivery of medications!

Limited access to in-person medical consultations has led to a high volume of patients seeking online consultations and diagnoses. To address this,Yuncheng First Hospital’s Internet Hospital also adheres to the principle of “maximizing service availability,” providing 24/7 free clinical consultation services. Currently, the hospital has opened 67 diagnostic departments online, with 240 physicians available for remote consultations.

After patients obtain follow-up prescriptions through the Internet Hospital of Yuncheng First Hospital, the hospital’s professional clinical pharmacist team conducts online prescription reviews. Offline pharmacists then dispense the medications, prepare itemized lists, perform secondary reviews, and complete packaging and disinfection. These urgently needed medications are subsequently transported via the hospital’s dedicated vehicles from the South Campus of Yuncheng First Hospital by clinical pharmacists and logistics support staff, and delivered directly to residents in locked-down areas.

To ensure precise medication use for Ms. Zhang, a clinical pharmacist from Yuncheng First Hospital provided her with detailed instructions on the administration of four different types of medications through the residential community gate, specifying exact dosing times and contraindications.As of October 28, Yuncheng First Hospital had delivered medications to more than 200 patients in the urban area of Yuncheng City and provided scientific and precise pharmaceutical care services to these medication recipients.

In order to continuously optimize the online hospital platform processes at Yuncheng First Hospital, procedures for purchasing and delivering medications have been categorized and simplified. For exampleAfter scanning the QR code, patients can directly select a doctor from the physician list for consultation without prior registration.

In response to the sharp increase in order volume, prolonged medication delivery times, and extended waiting periods for patients, the hospitalLaunch of Real-Time Delivery Order Reportfunctionality, enabling pharmacy staff to receive patient order information in real time for printing, and to rapidly perform medication dispensing and distribution; Yuncheng First Hospital alsoIncreased the number of delivery vehicles and personnel, from 1 vehicle to 2, and from 2 staff members to 4., thereby reducing the time for drug delivery and patient wait times.

Yuncheng First Hospital has also established a WeChat community group, the “Cloud Consultation Hall,” with over 1,300 members, to provide real-time updates on medication delivery progress.

“Medication received. Thanks to the delivery courier for your hard work!” “I have received my medication. Many thanks to the staff at Yuncheng First Hospital.” …… Messages of gratitude continued to appear in the chat box from time to time. This sincere appreciation was palpable even through the screen, allowing the staff at Yuncheng First Hospital to genuinely feel the warmth.

The rapid response during epidemic prevention and control is also a reflection of Yuncheng First Hospital’s long-standing practice, which has always been guided by the goal of improving patients’ healthcare experience. To ensure that patients can receive essential and urgent medications in a timely and precise manner,The Pharmacy Department of Yuncheng First Hospital also made all inventory drugs eligible for online sales available immediately, while actively maintaining communication with suppliers to ensure timely drug delivery.

Internet-based healthcare has expanded the geographical and temporal scope of services, ensuring greater continuity of care, maximizing physicians’ service capacity, and enhancing patient convenience in accessing medical care. During the current epidemic prevention and control efforts, Yuncheng First Hospital promptly activated its emergency response plan, leveraging its internet hospital platform to ensure an uninterrupted supply of medications for patients with serious, critical, and chronic conditions.