GE Healthcare Unveils Digital-Intelligent Customer Service Solutions at CIIE to Enable More Precise Imaging Diagnostics

Shanghai, November 5, 2022 — At the 5th China International Import Expo (CIIE), GE Healthcare launched its full suite of “Intelligent Magic Box” digital and intelligent customer service solutions. This platform integrates AI applications across multiple imaging modalities, including ultrasound, MR, and CT, to help physicians conduct clinical diagnosis and treatment more efficiently. Additionally, GE Healthcare showcased its innovative “HoloLens Remote Assistance Service,” which leverages Microsoft’s mixed reality technology to provide real-time support and application training, delivering a more precise and interconnected service experience for healthcare providers and patients alike.

Zheng Jieming, Vice President of GE Healthcare China and General Manager of Customer Services, stated: “Driven by digitalization, grounded in standards, and centered on experience has always been the philosophy underpinning GE Healthcare’s ‘Smart Services.’ By integrating its years of accumulated expertise in digital technologies with high-quality equipment services, GE Healthcare has developed a new model of digital healthcare service. Focusing on equipment quality control, clinical services, and hospital management, and collaborating extensively with partners across various sectors, this initiative promotes the implementation of intelligent application technologies in the field of medical equipment services, enhances the smart service capabilities of healthcare institutions, and fosters high-quality industry development.”

GE Healthcare Launches Full Product Line of “Smart Magic Box Family” Digital and Intelligent Customer Service Solutions

The entire “Zhi Mo He Family” product suite provides targeted service solutions to address challenges across diverse medical scenarios. In addition to offering a one-stop AI-powered diagnostic service, its unique subscription model allows healthcare institutions the flexibility to choose as needed. This enables multi-domain imaging AI applications to connect to medical devices through a single interface, supporting simultaneous display and invocation of multiple AI applications, streamlining workflows, and reducing process time by more than 20%.

Not only that, the entire “IntelliBox Family” product line can enhance diagnostic capabilities across hospitals at different levels. For secondary and tertiary hospitals, the IntelliBox Family helps physicians improve diagnostic and treatment efficiency, shorten scan times, allow clinicians to devote more energy to clinical diagnosis, and provide primary-care physicians with additional diagnostic evidence—thereby raising diagnostic accuracy and facilitating a qualitative leap in county-level care. Furthermore, as an open and integrated product family, GE Healthcare has partnered with AI collaborators—including Infervision, Yizhun Medical, StrongLink Intelligence, Deepwise, and Shukun Technology—to expand applications in computer-aided diagnosis and treatment, creating synergistic integrated service effects. In the future, continuous service iterations will enable the integration of more, newer, and better application services into various clinical scenarios.

The precision of imaging diagnosis depends not only on the performance of radiologic technologists but also critically on the operational status of the equipment. Therefore, GE Healthcare implements rigorous, multi-layered quality control over its service operations. It enhances the capabilities of personnel, including technologists and biomedical engineers, across three dimensions: hardware equipment proficiency, soft skills, and digital quality control. Furthermore, by leveraging big data analytics, GE Healthcare is transforming its equipment service model from reactive maintenance to proactive, preventive operations and maintenance.

 Providing Equipment Operation and Maintenance Guidance to Engineers Through Virtual Reality Technology

During operations and maintenance, engineers’ technical expertise is key to delivering high-quality service; however, traditional training methods have certain limitations in helping engineers master complex maintenance techniques. Therefore, at this year’s China International Import Expo (CIIE), GE Healthcare showcased its “HoloLens Remote Assistance Service,” marking the first introduction of virtual reality technology into the medical field. Co-developed by GE Healthcare and global technology partners, this mixed-reality training simulation system provides engineers with precise step-by-step guidance and holographic 3D visualizations overlaid onto real-world objects such as medical equipment. This enables them to better understand signal flows or critical maintenance procedures on highly complex machines, thereby enhancing the practical efficiency and effectiveness of training.

The deep integration of digital technologies and healthcare services is an inevitable trend that will play a significant role in promoting the high-quality development of medical institutions. Zheng Jieming added, “GE Healthcare will leverage cutting-edge technologies and collaborate with technology partners to build a one-stop smart healthcare service system. Relying on digital platforms, we will provide comprehensive services covering the entire lifecycle of equipment diagnosis—pre-, intra-, and post-procedure—thereby laying a solid foundation for precise diagnosis and treatment and standardized imaging quality through high-quality medical equipment services.”

GE HealthCare is the healthcare business unit of General Electric Company, with global annual revenue reaching $17.7 billion in 2021 (NYSE: GE). As a global leader in medical technology and digital solutions innovation, GE HealthCare leverages its Edison digital health intelligence platform to empower clinicians to make faster and more accurate diagnostic and treatment decisions through the provision of intelligent devices, data analytics, applications, and services. With over 100 years of history and approximately 48,000 employees worldwide, GE HealthCare enjoys a prestigious reputation in the industry. The company is committed to building an ecosystem for precision medicine and digital healthcare, helping patients, healthcare providers, and researchers around the world improve efficiency and outcomes. For the latest information on GE HealthCare, please follow GE HealthCare China on WeChat and Weibo, or visit the official GE HealthCare China website.http://www.gehealthcare.cn/。