WeDoctor Launches 'Home Healthcare Assurance Platform', Mobilizing Nationwide Experts to Safeguard Public Health

What to Do If You Test Positive for Nucleic Acid? How Can Chronic Disease Patients Under Home Isolation Seek Medical Care?... As regions across China actively optimize epidemic prevention and control measures, ensuring health security for individuals at home has become a focal point of public concern.

To ensure public access to medical care and medications at home, WeDoctor, China’s largest digital healthcare service platform, recently launched the “Home Healthcare Security Platform.” Leveraging the convenience and efficiency of internet-based medical services, the platform aggregates physician resources nationwide and streamlines pharmaceutical supply chains. It provides online medical consultations, health insurance settlement, and medication services for patients with mild COVID-19 symptoms and those requiring follow-up visits for chronic diseases, thereby meeting the public’s healthcare needs in the new normal of epidemic prevention and control.

On December 7, the Joint Prevention and Control Mechanism of the State Council issued the “Notice on Further Optimizing COVID-19 Prevention and Control Measures,” accelerating the implementation of optimized epidemic prevention measures across China. Currently, there is a pronounced demand for home-based medical and health services among the public. Key areas of societal concern include home rehabilitation and recovery for asymptomatic individuals and those with mild cases, follow-up consultations and medication access for patients with severe or chronic conditions, and health maintenance for vulnerable groups such as the elderly, infants and young children, pregnant women, and persons with disabilities.

“Internet + Healthcare” has become a crucial means of addressing the public’s challenges in accessing medical care. The Notice on the Work Plan for Tiered Diagnosis and Treatment of COVID-19 Based on Medical Consortia, issued by the Comprehensive Group of the State Council Joint Prevention and Control Mechanism, emphasizes leveraging the convenience and efficiency of internet-based medical services. It calls for the active use of information platforms and technological tools—such as internet hospitals, online diagnosis and treatment platforms, and official new media platforms—to conduct online health assessments, provide home-based health guidance, deliver health education, and offer psychological counseling, while also providing internet-based diagnosis and treatment services coupled with home delivery of prescribed medications.

Through WeDoctor’s “Home Healthcare Security Platform,” patients can connect with nearly 300,000 doctors nationwide at the click of a button to access services such as health consultations, medication guidance, and online follow-up visits. In certain regions, the platform also supports online settlement via medical insurance and home delivery of medications, thereby meeting the public’s needs for home-based medical care and medication while reducing the risk of cross-infection associated with offline visits.

The platform has also launched a dedicated psychological support section, leveraging its resources of specialists in psychology and psychiatry to provide psychological counseling, emotional guidance, and mental health management. Furthermore, the platform has convened authoritative experts to develop daily epidemic prevention guidelines, offering instruction on home self-testing, isolation treatment, protective measures for the elderly and children, and the use of commonly stocked household epidemic prevention medications, thereby empowering individuals to act as the “primary responsible parties” for their own and their families’ health.