Wanxiang Group and Tonghui Foundation Partner with WeDoctor to Launch Nationwide Home-Based Medical Security Platform

Since the outbreak of the COVID-19 epidemic in Wuhan in early February 2020, Wanxiang Group, together with the Minsheng Tonghui Foundation (hereinafter referred to as “Tonghui Foundation”) and WeDoctor, jointly launched the “Real-Time Assistance Platform for COVID-19,” donating RMB 30 million to subsidize physicians providing free consultations and continuously offering free online medical consultation services to the public. In April 2022, when Shanghai faced a severe outbreak, WeDoctor rapidly activated the “Shanghai Medical Real-Time Consultation Channel,” with Wanxiang Group and the Tonghui Foundation promptly following suit by providing charitable subsidies to physicians offering free consultations. As of this November, Wanxiang Group and the Tonghui Foundation have cumulatively donated over RMB 21 million to the “Real-Time Assistance Platform for COVID-19” and provided more than 6.58 million free consultation services.

Currently, there is a pronounced demand among the public for home-based medical and health services. Key areas of social concern include home rehabilitation for asymptomatic individuals and those with mild cases, follow-up consultations and medication management for patients with chronic diseases, and health maintenance for vulnerable groups such as the elderly, infants, pregnant women, and persons with disabilities. During this special period, Wanxiang Group, the Tonghui Foundation, and WeDoctor continue to jointly focus on maximizing the role of “Internet + Healthcare” to benefit a broader population and ensuring greater precision in anti-epidemic donations.

Wanxiang Group, in partnership with the Tonghui Foundation and WeDoctor, continues to provide consultation subsidies in the form of “Love Vouchers” to users seeking expert consultations on the National Home Healthcare Security Platform, thereby supporting the home healthcare needs of the Chinese public amid ongoing adjustments to pandemic policies.

The expert consultation services on the National Home-Based Medical Care Platform cover numerous specialties, including pulmonology, infectious diseases, and traditional Chinese medicine. These services meet the majority of online consultation needs for homebound patients, significantly alleviate outpatient pressure on offline medical institutions, and provide users with compassionate consultation subsidies. This approach helps guide the public to avoid unnecessary hospital visits, thereby supporting current epidemic prevention and control efforts.

It is reported that the National Home Healthcare Security Platform’s expert consultation service offers three modalities—text-and-image, telephone, and video consultations—allowing users to choose according to their needs. Meanwhile, the platform has established a dedicated psychological relief zone to provide professional psychological counseling for individuals experiencing anxiety during the pandemic. The platform’s Western Medicine COVID-19 Outpatient Clinic provides 24/7 services, including symptom consultation, online consultations, and medication guidance, with a response time of within three minutes. Leveraging the advantages of traditional Chinese medicine (TCM), the TCM Fever Clinic employs syndrome differentiation and individualized treatment prescriptions (“one patient, one formula”) and delivers medications directly to patients’ homes, thereby enabling convenient medical consultations, scientific medication use, and at-home epidemic prevention.

The National Home-Based Medical Care Assurance Platform was initiated by the Internet Medicine Branch of the China International Exchange and Promotive Association for Medical and Health Care, and jointly established by WeDoctor and the Sanming Procurement Alliance in collaboration with medical institutions and physicians across China. The platform mobilizes over 280,000 physicians nationwide to provide online support for epidemic prevention and control, ensure uninterrupted pharmaceutical supplies, and deliver integrated online healthcare, medical insurance, and pharmaceutical services to patients with mild COVID-19 symptoms and those requiring follow-up visits for chronic diseases, thereby meeting the public’s healthcare needs under the new normal of epidemic prevention and control. Through the platform, patients can connect with physicians nationwide at the click of a button to access health consultations, medication guidance, and online follow-up consultations; in certain regions, the platform also supports online settlement via medical insurance and home delivery of medications.

Meanwhile, in accordance with the State Council’s Joint Prevention and Control Mechanism’s “Notice on Doing a Good Job in Internet Medical Services for COVID-19,” the National Home Healthcare Security Platform has launched China’s first online fever clinic (COVID-19 outpatient clinic) integrating traditional Chinese medicine and Western medicine. This clinic serves patients across China who present with symptoms related to COVID-19 and meet the criteria outlined in the “Guidelines for Home Treatment of Individuals Infected with the Novel Coronavirus.” It provides online prescriptions for managing COVID-19-related symptoms and offers home delivery of medications.

To encourage the public to manage COVID-19 and chronic diseases at home through online follow-up consultations, thereby reducing the risk of cross-infection in offline settings, Wanxiang Group, together with the Tonghui Foundation, launched a charitable donation campaign to subsidize expert consultations on the National Home Healthcare Security Platform. Meanwhile, WeDoctor provided matching donations at a 1:1 ratio based on the value of the charitable vouchers claimed by users, pooling efforts to combat the epidemic and benefiting more users. During this special period, these concrete actions contributed to China’s fight against COVID-19, demonstrating the corporate responsibility of actively shouldering social obligations.