Rui'an Medical Targets Workplace Health Sector, Partners with Over 200 Leading Enterprises in 8 Years

"Dedicated to workplace health and medical care for eight years."

Currently, Shenzhen Ryan Medical Services Co., Ltd. has partnered with more than 200 enterprises. Its client base includes state-owned enterprises such as China Southern Power Grid, China General Nuclear Power Group, and China Tobacco Industry, as well as leading private-sector giants like Huawei, ByteDance, Xiaomi, and JD.com.

Behind this lies a long-neglected sector in workplace health and medical services, for which leading enterprises have demonstrated clear demand.

From the perspective of Liu Zhisheng, Chairman and General Manager of Shenzhen Ryan Medical Services Co., Ltd., this sector is exhibiting a trend of rapid growth—

On one hand, under the guidance and policy support of initiatives such as “Healthy China,” a large number of enterprises are complying with relevant policies by providing health service support to their employees; some companies are also leveraging healthcare services as a competitive advantage to attract talent. On the other hand, following the pandemic, enterprises have placed increasing emphasis on health, becoming more willing to invest in health benefits within their flexible benefits packages. Furthermore, against the backdrop of an aging population and rising health awareness among the public, the health needs of the workforce are poised to grow at an accelerated pace.

Optimistic about the future development of the workplace health and medical sector, Ryan Medical is also accelerating its own strategic layout.

In July 2015, Shenzhen Ryan Medical Services Co., Ltd. formally entered the workplace health and medical services sector. At that time, although its other business lines were still generating cash flow for the company, it decisively chose to divest those related businesses and devote all its resources to workplace health and medical services.

Perhaps this is related to the founder’s years of professional experience. After graduating with a degree in Pharmaceutical Engineering from Hunan University of Science and Technology in 2006, Liu Zhisheng embarked on a career in health management that spanned more than a decade. Prior to founding Shenzhen Ryan Medical Services Co., Ltd., he had made various attempts to implement corporate health management solutions. The strategic adjustments they made were driven by their insights into the industry’s current landscape and pain points:

First, the workplace health and medical sector offers a sufficiently large market and immense potential for growth.We may cite data for illustration. At a previous Ping An Health Investor Open Day, Ping An Health noted that China has as many as 310 million corporate employees, with total compensation reaching RMB 23 trillion in 2019. Five percent of employee compensation allocated to supplementary medical expenses, 14% to employee welfare expenses, or 2% to labor union fees could be used to pay for healthcare services. This undoubtedly signifies substantial growth potential.

Secondly, market education for enterprises has been sufficiently conducted, and the demand for workplace health and medical services is genuinely present.As early as 2012, Ryan Medical undertook the construction of Tencent’s infirmary. In exploring the market, Ryan Medical recognized that state-owned enterprises (SOEs) and central state-owned enterprises, with their large workforces, have a long-standing tradition of establishing on-site infirmaries and possess a clear understanding of and demand for workplace health services. Emerging internet companies, seeking to emulate SOEs and attract talent, also express a strong demand for providing workplace healthcare. With economic development, an increasing number of enterprises with such needs continue to emerge.

However, existing demands have not been well met.In other words, the provision of workplace health and medical services is often plagued by irregularities. On one hand, state-owned enterprises (SOEs) and central SOEs established their own infirmaries in the early days; however, as these companies are not specialized in the healthcare sector, they often struggled to achieve professionalized operations, resulting in significant gaps in operational management. On the other hand, with the acceleration of modernization, non-core business functions have increasingly been outsourced to third-party providers. Although some practitioners offer medical personnel support to enterprises, internal medical staff remain isolated, lacking the backing of high-quality medical resources.

It is not only Shenzhen Ryan Medical Services Co., Ltd. that has recognized the pain points within the industry; however, few sufficiently mature workplace health and wellness service providers have emerged. The underlying reasons can likely be attributed to two main factors. On one hand, established traditional medical institutions show little interest in workplace health services. Deploying doctors from public hospitals to workplace settings (primary care level) involves cost implications, especially given that these hospitals already face staffing shortages. On the other hand, private enterprises seeking to break into this sector require robust medical resources as support and extensive business-to-business (B2B) commercial experience. Yet, even with such resources at their disposal, these companies are often unwilling to tackle this challenging market, which demands gradual and painstaking expansion.

Shenzhen Ryan Medical Services Co., Ltd. recognized the promising prospects of workplace health and wellness, resolutely committing itself to “undertakings that traditional medical institutions neither can nor are willing to pursue,” and has dedicated itself to this mission with unwavering consistency for a decade.

Currently, Ryan Medical has a team of more than 400 employees. Its deep expertise in occupational healthcare has also attracted over 200 leading corporate clients.

The decision to enter the workplace health and medical sector was also driven by Ryan Medical’s recognition of the unique characteristics of occupational diseases.

“Compared with the general public, working professionals tend to suffer from a relatively ‘narrower’ range of diseases. At present, we have encountered more than 80 types of illnesses among working professionals. In general, individuals who are able to go to work are unlikely to be suffering from severe conditions. Therefore, common ailments in the workplace are usually minor or acute conditions that typically do not require diagnostic equipment,” said Liu Zhisheng. This has, to some extent, facilitated the standardization of Shenzhen Ryan Medical Services Co., Ltd.

In light of the unique characteristics of workplace scenarios, Shenzhen Ryan Medical Services Co., Ltd. has chosen to deliver tailored services by focusing on three core business areas—

One is medical services, which often involve the provision of services with certified medical qualifications.Its service offerings primarily focus on helping enterprises with the need to establish infirmaries complete the entire setup process from scratch. Shenzhen Ryan Medical Services Co., Ltd. provides comprehensive services including infirmary planning and construction, emergency medical support, pharmaceutical services, diagnosis and treatment, health management, and occupational health assistance. Furthermore, in addition to offline services, Ryan Medical can also provide online medical services tailored to corporate needs.

Second, health services, such as the most prominent symptom among the workforce—musculoskeletal pain. Ryan Medical offers workplace physiotherapy services, including Traditional Chinese Medicine (TCM) therapy, Western physical therapy, and sports rehabilitation. Employees can book appointments online, with services delivered by Ryan Medical’s on-site staff. To meet employees’ fitness needs, Ryan Medical is also addressing corporate employee demands through its independent corporate fitness brand, “Qianqi Fitness.” Furthermore, as many office workers often experience suboptimal health status or are in the early stages of chronic disease onset, Ryan Medical helps improve their physical condition through lifestyle-based health management programs.

Third, project-based services.Such as occupational health services for occupational hazards, mental health services, chronic disease management services, and healthcare services for core talent. The goal is to truly meet the needs of enterprise employees.

Perhaps a summary can be drawn from the words of the Chairman of Ryan Medical: “Our positioning is to provide medical and health services tailored to working professionals, with a focus on workplace scenarios. We offer a comprehensive range of medical and health services covering all aspects relevant to working professionals.”

Liu Zhisheng emphasized that, in the workplace, it is even more critical to implement disease prevention and health management, as well as to mitigate the risk of sudden death caused by conditions such as cardiac arrest. Currently, to better manage employee health, Shenzhen Ryan Medical Services Co., Ltd. has introduced dedicated health managers who provide online services. By integrating their self-developed “Rui Xiao An” app with specialized smart wearable devices for digital health management, these health managers can effectively monitor employees’ current status, including whether daily dietary intake, physical activity, sedentary behavior, and sleep meet recommended standards. Furthermore, through the combination of these tools, supportive services, and relevant incentive mechanisms, Shenzhen Ryan Medical Services Co., Ltd. is successfully enhancing user engagement and achieving its health management objectives.

To address the irregularities previously observed in the provision of workplace health and medical services by third-party enterprises,Shenzhen Ryan Medical Services Co., Ltd. has also made some attempts to standardize service delivery—

On the one hand, a standardized training mechanism should be established for physician education.According to reports, when a physician joins Shenzhen Ryan Medical Services Co., Ltd., early training focuses on shifting their mindset and helping them recognize the value of their professional skills in the workplace. In terms of specialized skill development, the company places greater emphasis on training in emergency care and health management, covering areas such as nutrition, sports medicine, and mental health. In addition to routine training, Shenzhen Ryan Medical Services Co., Ltd. also employs assessment mechanisms to evaluate the effectiveness of physicians’ professional skills training.

On the other hand, it is leading the establishment of industry standards for workplace health and medical services.It is reported that Liu Zhisheng served as the only editorial board member from a private enterprise involved in the key planning of the National Health Commission.Preparation of the Advanced Textbook "Workplace Health Services and Management", currently over 100 universities are using this textbook; while for workplace medication preparedness, the standard was compiled by Shenzhen Ryan Medical Services Co., Ltd. and placed under the jurisdiction of the Group Standard Committee of the Guangdong Pharmaceutical Association"Reference Catalog for Drug Allocation in Medical Rooms of Enterprises and Public Institutions" Group StandardHaving passed the review by the expert panel and released as a group standard, it aims to enhance the accuracy of medication use and the efficiency of configuration in corporate infirmaries, thereby avoiding blind practices and waste. Furthermore, the Hangzhou Normal University–Ryan Medical Enterprise Health Promotion Research Center, as the primary initiating organization, has promoted“Expert Consensus on Corporate Response to Workplace Cardiac Arrest”The release provides authoritative and professional reference standards for addressing the high-risk incidents of frequent cardiac arrest in the workplace, filling a gap in this niche field.

Driven by recognition of Ryan Medical’s standardized services, enterprises are increasingly procuring professional workplace health and medical services from Ryan Medical through annual service packages.

In fact, after making significant strategic adjustments in 2015, Ryan Medical was the first to lay out its presence in key cities such as Beijing, Shanghai, Guangzhou, and Shenzhen. This decision also took into account that first-tier cities have a larger number of large enterprises, allowing for a quicker occupation of strategic high ground.Currently, Ryan Medical’s services have expanded to more than 20 cities.In early 2023, Ryan Medical further expanded its presence in mainland China, launching new projects in cities such as Xi’an and Tianjin.

“We continue to consolidate our core capabilities, striving to deepen and specialize the services currently provided by Ryan Medical. Although market demand continues to grow and we face regional competitive pressures, we remain unconcerned about external competition. Our sole focus is on whether we can perform better. We are not afraid of moving slowly; what matters most to us are customer satisfaction, our reputation, and our brand.”

Shenzhen Ryan Medical Services Co., Ltd. has chosen to prioritize leading enterprises, recognizing that “larger companies have a bigger workforce and higher service utilization rates; furthermore, the average cost per employee for procuring such services is relatively lower for large enterprises, making them more inclined to adopt these solutions.” Additionally, from the perspective of corporate needs, the larger the workforce, the higher the probability of health risks such as sudden cardiac death, prompting large enterprises to strive to prevent such incidents.

We are also witnessing new changes. Some mid-tier companies with relatively strong employee benefits have begun to explore related services, providing medical and health support to their employees.Ryan Medical is currently also striving to meet the needs of mid-tier enterprises by providing on-site health physicians or personalized health management services, or by leveraging digital tools to facilitate lifestyle-based health management for corporate employees.

For Ryan Medical, the reasons why leading companies—and even mid-tier enterprises—choose it to provide services are obvious—

First, Ryan Medical has long been dedicated to the field of workplace health and medical care.“Currently, there are very few players whose core business is workplace health and medical care,” Liu Zhisheng noted, adding that other companies are only partially engaged in this area rather than making it their primary focus. In contrast, Shenzhen Ryan Medical Services Co., Ltd., which specializes in workplace health, continues to deepen its expertise and penetration in the workplace health and medical sector. The company has introduced several influential industry standards and further solidified its market position through expert consensus statements and reference formularies for medication use.

Secondly, Ryan Medical has independently developed multiple information service systems, which can fully meet its long-term needs for internal management and enterprise service provision.For instance, its self-developed Hospital Information System (HIS) for medical administration, clinical decision support system, appointment scheduling system, emergency response activation system, and the “Rui Xiao An” health management APP, along with specialized operational management systems fully tailored to its business characteristics. These systems enable Ryan Medical to achieve timely information exchange and gain immediate visibility into the latest business developments.

Once again, Shenzhen Ryan Medical Services Co., Ltd. has gradually established a Matthew effect in the field of workplace health and medical care.On one hand, a large number of leading enterprises have chosen to partner with Ryan Medical. For instance, companies such as Tesla, Siemens, AstraZeneca, ZTE, SF Express, Honor, and Didi have all established collaborations with Ryan Medical; on the other hand, these partnerships with industry leaders, along with their recognition of Ryan Medical’s services, have further strengthened the trust of mid-tier enterprises.

It is reported that Shenzhen Ryan Medical Services Co., Ltd. continues to add 20–30 new service outlets annually; meanwhile, it helps its client companies gradually build comprehensive workplace health and medical care systems.

As its network of outlets expands rapidly, Ryan Medical has a clear plan for the future: in the long term, it intends to continue expanding its outlet network horizontally, while vertically extending its services in a B2B2C direction by leveraging its existing coverage of millions of corporate employees.

“For example, in recent years, cases of sudden cardiac death in the workplace have been on the rise. The lack of emergency response systems within enterprises has led to a large number of such incidents. In this context, there is still much exploration needed to provide clear organizational safeguards, well-defined emergency procedures, and efficient activation and response mechanisms. Beyond responding to emergencies, the industry also needs to delve deeply into how to identify high-risk individuals in advance and implement preventive measures,” added Liu Zhisheng. “In the field of occupational health and medical care, industry-wide exploration has only just begun.”