Ping An Health Launches Comprehensive Enterprise Health Management Solutions with Integrated Online-Offline Dual Protection

“Healthy China” has been elevated to a national strategy, and “Healthy Enterprises” constitute an important component of this initiative. Currently, a growing number of companies are placing increasing emphasis on employee health, recognizing the protection of workers’ physical and mental well-being as a key corporate social responsibility. Recently, a representative from a major energy and chemical group revealed that the company has partnered with Ping An Healthcare and Technology Company Limited (hereinafter referred to as “Ping An Healthcare”). This collaboration has significantly addressed the challenge of insufficient medical resources within the enterprise. By leveraging comprehensive and extensive medical resources, the partnership provides dual online and offline safeguards, enabling employees to truly achieve preventive care before illness onset and receive timely interventions.

The energy and chemical industry is characterized by a high level of occupational hazards. Despite the elevated health risks, employees’ health awareness remains relatively weak. In addition to the need for improved health consciousness, remote work locations and limited access to medical care and medications are common pain points faced by the energy and chemical sector.

According to a relevant executive at a major domestic energy and chemical group, the group has 30,000 active employees, 16,000 retirees, and approximately 90,000 family members. Employees typically work in remote areas, with some even stationed in high-altitude regions. The unique nature of the industry makes it inconvenient for frontline workers to seek medical care and purchase medications, easily leading to delays that cause them to miss optimal treatment windows. Limited medical resources also make it strenuous and troublesome for employees and their families to access healthcare. Furthermore, the cumbersome process for insurance reimbursement of medication purchases has caused significant inconvenience for retired employees.

After addressing the aforementioned health concerns of its employees, the energy and chemical group partnered with Ping An Healthcare to provide them with secure and comprehensive health coverage. A key highlight of Ping An Healthcare’s corporate health management services is that core benefits, such as online consultations, can be shared with family members, thereby alleviating employees’ worries.

For employees in remote areas, accessing medical care can be relatively cumbersome, but internet-based healthcare has broken through spatial limitations. For common minor ailments, Ping An Healthcare provides employees with online text-and-image consultations, audio and video consultations, medication purchasing, and home delivery services. Pharmaceutical costs are deducted in real time online, sparing employees the hassle of complex reimbursement procedures.

If health issues cannot be resolved online, Ping An Healthcare’s corporate health management services also provide offline medical assistance and care facilitation, including help with outpatient registration, accompanied consultations, access to renowned specialists’ clinics, and inpatient care coordination.

Shifting the focus of disease management to “prevention first” and “prioritizing prevention” represents a more robust measure for achieving better health outcomes. Another distinctive feature of Ping An Healthcare’s corporate health management services is the provision of customized on-site activities for enterprises. According to a relevant executive from the aforementioned energy and chemical group, Ping An Healthcare regularly conducts health education lectures and provides traditional Chinese medicine (TCM) wellness services at the company’s premises, significantly enhancing employees’ health awareness and their perception of welfare benefits.

Leveraging its comprehensive and extensive medical resources, Ping An Healthcare has provided dual online and offline health protection for the employees of this energy and chemical group. Data provided by the group indicates that approximately 95% of employees feel the company’s emphasis on individual health, leading to enhanced sense of gain and well-being among staff. Around 75% of employees and their families have utilized the medication cost deduction service, effectively addressing out-of-pocket expenses for prescriptions. Over the past three years, senior and middle-level managers have saved nearly 5,000 hours in time spent seeking medical consultations.

The above case is merely a microcosm of the successful corporate health management services established by Ping An Healthcare. Under Ping An Healthcare’s corporate health management services, employees can enjoy comprehensive, managed care services spanning the entire process, including health examinations, online consultations with Ping An Family Doctors, and on-site enterprise services.

Survey data from multiple research institutions show that employees in China lose an average of 9 workdays per year due to illness, while 53% of employees experience reduced work productivity due to health issues.

Busy work schedules often lead employees to neglect their health. Although annual health check-ups are an essential component of health management, traditional check-up packages tend to be fixed and generic, lacking personalized solutions tailored to individual needs. As a result, some employees’ underlying health risks remain undetected.

Ping An Healthcare has keenly identified this user pain point and developed a comprehensive corporate health management solution that offers customized professional services. In employee health examination programs, Ping An Healthcare addresses the diverse needs of employees by designing personalized screening packages, such as gender-specific examinations and age-appropriate special tests.

This customized service extends beyond pre-examination preparations to cover the entire process. Should any abnormalities be detected in employee screenings, Ping An Healthcare’s Corporate Health Management will leverage its full-cycle “Screening,” “Storage,” “Management,” and “Medical Care” services to safeguard employee health.

According to an employee of a branch of a state-owned bank, Ping An Healthcare develops tailored solutions based on the specific circumstances and needs of its branches in different cities. Needs are categorized in detail by factors such as job level, age, gender, marital status, and employment status (active or retired). After completing a one-stop health checkup service, the employee quickly received an online health report and obtained a detailed 1-on-1 interpretation from Ping An Family Doctor. Previously unclear medical terminology was clearly explained, providing significant peace of mind.

According to the aforementioned employees, Ping An Healthcare will subsequently arrange for renowned physicians from Grade A tertiary hospitals to conduct on-site sessions at enterprises for interpreting medical examination reports, providing one-on-one consultations and health guidance to employees. For employees diagnosed with critical illnesses, expedited services such as urgent re-examinations, specialist outpatient appointments at Grade A tertiary hospitals, and hospitalization arrangements can be promptly provided.

Ping An Healthcare’s corporate health management services have covered various industries, from large energy and chemical groups to state-owned banks, successfully creating multiple benchmark cases. This achievement is inseparable from Ping An Healthcare’s professional capabilities and strong resource advantages.

Healthcare services constitute the core business foundation of Ping An Healthcare. After years of development, its medical service capabilities have become the company’s fundamental competitive advantage. As of the end of 2023, Ping An Healthcare had established an internal and external physician team of approximately 50,000 members covering 29 medical specialties, and had collaborated with nearly 2,500 renowned medical experts. Additionally, the company partnered with nearly 4,000 hospitals, 230,000 pharmacies, 103,000 health service providers, and over 2,000 physical examination providers. These robust resource advantages enable Ping An Healthcare to respond swiftly to user needs and better match users’ personalized requirements.

Dedicated to helping businesses improve employee health, reduce corporate healthcare costs, and enhance workforce productivity, Ping An Healthcare launched its “Yi Qi Jian Kang” enterprise health management solution in early 2022. By integrating comprehensive, professional, and efficient diversified services through its two core product pillars—“Health Checkups” and “Health Management”—the solution addresses the varying needs of employees at all levels in areas such as daily wellness, sub-health conditions, and chronic disease management.

This solution covers multiple dimensions, including employee health checkups, medical care, and exclusive benefits for executives, ensuring that employees can enjoy thoughtful health support and consumer-grade service experiences anytime, anywhere. To better meet corporate needs, Ping An Healthcare provides dedicated project teams for efficient response, offering professional support and guidance during the implementation of health management plans. This intelligent management approach not only enhances operational efficiency but also makes health management more convenient and effective, thereby helping companies boost workplace vitality, create a healthier and more positive work environment, and achieve sustainable development.

Currently, Ping An Healthcare has become the leading provider of corporate health management services in China. In 2023, its revenue from corporate health management services reached RMB 1.08 billion, representing a year-on-year increase of 81.2%. During the same period, the number of corporate clients served by Ping An Healthcare reached 1,508, an increase of 530 compared to the previous year, covering more than 5.1 million employees.