From Digital to Intelligent: Xisoft Technology Leads the Transformation of Hospital Operations Management

As medical technology continues to advance and the demand for high-quality healthcare services grows, hospitals are experiencing escalating financial needs in areas such as medical equipment upgrades, talent recruitment, and research investment. However, influenced by policies including reforms in health insurance payment methods and centralized volume-based procurement of drugs and consumables, the revenue growth of many hospitals has failed to keep pace with their expenditures, with some even facing declining revenues, leading to an increasingly severe economic situation.

To enhance the economic management level of hospitals and prevent risks in hospital economic operations, China has issued multiple policies to guide hospitals in reforming their operational management. On July 2, 2024, the Department of Finance of the National Health Commission released the “Notice on Continuously Carrying Out the ‘Year of Economic Management for Public Medical Institutions’ Activity from 2024 to 2025” (hereinafter referred to as the “Notice”), which once again emphasizes strengthening the construction of an operational management system centered on the integration of business and finance, thereby promoting the transformation of public medical institutions from extensive growth to refined, standardized, and informatized internal process management.

In response to the various new requirements put forth by policy directives, Shanghai Xiruan Technology Co., Ltd. (hereinafter referred to as “Xiruan Technology”) began its strategic layout several years ago. Built upon the Xi Cloud Platform—a digital and intelligent foundation for hospital operational management—the “New Generation Smart Hospital Operational Management Platform (HRP)” not only meets regulatory compliance needs but also achieves comprehensive coverage across all scenarios, entire value chains, and key operational elements. By leveraging digital intelligence, it empowers hospitals with innovative operational models and enhanced management capabilities. Through the deep integration of development strategies, management solutions, and software applications, Xiruan Technology has launched its “Performance Consulting Services and Performance Management System,” providing holistic support to help hospitals establish an excellent performance management framework.

Xiruan Technology Business System

Now that AI has entered the generative era, Xiruan Technology has once again intensified its efforts in hospital operational management by launching a solution based on domestic general-purpose large language modelsHospital Operations Management Agent (HO-Agent), redefining the new path for the digital and intelligent transformation of hospital operations management.

Currently,Hospital Operations Management AgentIt was put into practical use in hospitals in June 2024, becoming the first AI agent product to be implemented and commercialized in the field of hospital operations management.

The so-called hospital operations management agent refers to a three-dimensional, multi-domain collaborative system capable of precise judgment and continuous intelligence. It comprises four primary layers: intelligent interaction, intelligent connectivity, intelligent core, and smart applications. Together, these four layers form a system that enables the coordinated management of all key elements—personnel, finances, and materials—and achieves comprehensive smart integration across all scenarios in medical care, patient services, and hospital administration.

Xiruan Technology'sHospital Operations Management AgentWhile retaining the aforementioned foundational features, we will focus on achieving breakthroughs in hospital operations management by continuously strengthening three core functionalities: the ODR Core Operations Data Center, the ODSS Operations Decision Support System, and the Xiaoxi AI Operations Assistant.

Xiruan Hospital Operations Management Agent

Chen Chong, Founder and Chairman of Xiruan Technology, stated in an interview: “As a highly specialized social organization with complex management models, hospitals are subject to clear national policy requirements for their operations. Internally, they also maintain comprehensive management systems and standardized operational processes. However, the sheer volume of content and complexity of these processes often compel healthcare professionals to expend considerable time and effort on document retrieval and process handling.”

To help enhance overall hospital operational efficiency and promote the comprehensive and accurate implementation of hospital management systems, Xiaoxi AI Operations Assistant integrates hospital operation-related policies and regulations into its knowledge base. Leveraging domain-specific large language models, Agent technology, traditional machine learning techniques, and a multi-form underlying knowledge base, it enables three core applications: intelligent knowledge Q&A, intelligent data analysis, and an intelligent operational experience.

For instance, healthcare professionals can simply ask questions to clearly understand travel reimbursement policies when applying for business trips. To query departmental operational data, they need only pose their inquiries to the Xiao Xi AI Operations Assistant, which will directly provide the desired information. Meanwhile, “Xiao Xi” can also conduct comprehensive analysis and interpretation of the data. Whether for approvals related to budgets, reimbursements, or contracts, healthcare professionals can access these functions with a single click through their conversations with Xiao Xi, enabling effortless operation without the need to log into different interfaces or operating systems.

Revisiting Hospital Administrators with Greater Demands for Intelligence. Although traditional operational systems can summarize operational data, their shortcomings are evident: first, the data dimensions displayed on the platform are limited and difficult to expand in a timely manner; second, they lack effective interactivity, forcing administrators to rely on pre-designed algorithms for analyzing data along specific dimensions, without the ability to submit personalized data processing requests.

In contrast,Hospital Operations Management Agents enable administrators to access various in-depth data analytics and services in real time, and automatically push the data they wish to monitor based on their individual preferences.Even if the content of the initial push fails to fully meet administrators’ management needs, the system supports further customization and delivery of information aligned with expectations through multimodal interaction.

In actual operation, intelligent agents for hospital operations management have gradually become an important technological pathway to enhance the efficiency and effectiveness of healthcare institutions. By employing management methods and tools such as analytical reports, management pathways, strategy outputs, goal navigation, AI simulation, and AI operational assistant robots, these agents facilitate post-hoc analysis of economic performance, root cause tracing, process control, improvement evaluation, future forecasting, and decision support. This enables comprehensive strategic control by optimizing business processes, ensuring rational resource allocation, and facilitating sound planning.

Prior to the successful deployment of its AI agents, Xiruan Technology had already established a comprehensive presence in the field of hospital operational management. Leveraging its independently developed digital and intelligent foundation for operational management—the Xi Cloud Platform—Xiruan Technology has launched the “New Generation Smart Hospital Operational Management Platform (HRP)” for the healthcare industry. This platform encompasses eight major application domains, 32 product system modules, and over 1,360 managerial application scenarios. Guided by the philosophy of “connectivity, data, and intelligence,” it redefines the hospital operational management information platform, empowering healthcare institutions to achieve integration of business and finance as well as lean management.

With this comprehensive operational management product suite, XiRuan Technology has achieved in the past two yearsGathering Momentum to Lead, with over 600 users among large Grade-A tertiary hospitals, and a compound annual growth rate (CAGR) of revenue as high as 68%, far exceeding the average level of the medical IT industry.

Nowadays,Hospital Operations Management AgentThe addition has further reinforced the ecosystem’s intelligent attributes and enhanced its profitability. Over the past five years, rating-oriented informatization initiatives have significantly improved the standardization and interoperability of medical data, enabling more hospital administrators to recognize the potential of AI. As a result, they now possess both the capability and the willingness to explore insights hidden within operational data and proactively pay for cutting-edge tools such as AI agents.

Secondly, XiRuan Technology's large model-based designHospital Operations Management AgentUnlike the various IT products that have emerged over the past 30 years of healthcare informatization development, specifically, the integration of large language models has significantly enhancedHospital Operations Management Agentinteractivity,Hospital staff no longer face a cold, impersonal program, but rather an independent entity capable of communication and learning, truly bringing new-quality productive forces to the scenario of hospital operations.

Furthermore, Xiruan Technology consistently optimizes its design philosophy from the perspective of hospital administrators. In developing its suite of solutions for hospital operational management, Xiruan Technology has moved away from traditional IT development mindsets. Instead, grounded in a deep understanding of hospital needs in the era of refined management, it designs digital-intelligent systems centered on the integration of business and finance, thereby addressing the practical challenges faced by healthcare leaders.

“Many healthcare IT solutions emphasize the ability to clean data and how to visualize it.But what managers need is not a drill, but a hole.They seek to identify which aspects of departmental strategy require urgent improvement, how disease case-mix should be scientifically adjusted, how performance appraisal schemes can be optimized to enhance team effectiveness, how compensation systems can be refined to balance fairness and incentives, and how bed and surgical resources can be efficiently allocated and optimized. They need AI to extract targeted data from cleaned datasets to help address these practical challenges.

A member of the U.S. National Academy of Engineering recently stated in an interview that, despite the long-term development of large language models, vast amounts of data remain unexplored in many fields, including healthcare and environmental protection.

Therefore,Hospital Operations Management AgentThe emergence of large language models has undoubtedly brought transformative power to hospital operations and management. However, scenarios such as the capitalization of data assets and intelligent quality control across the entire process still require companies like Xiruan Technology to continuously enhance their large model capabilities, thereby further exploring hospitals as a high-quality scenario for AI implementation.

In this competition, as medical IT enterprises possess similar capabilities in terms of foundational frameworks and general-purpose models, the ultimate outcome of hospital informatization construction will inevitably align with the standards and regulations set by policy. Therefore, the competitiveness of medical IT enterprises will ultimately hinge on the quality of their management practices, as well as the scale of their user base and data assets.

In other words,Whoever can demonstrate more advanced management capabilities and possess a larger user and data base will be able to take the lead in this field.

Today, Xiruan Technology’s AI agents have been deployed in hospitals for over a year, with the number of implementations continuing to rise. Over the past year,Hospital Operations Management AgentThe data generated during operations continuously enhances the knowledge base and logical reasoning capabilities of large language models, helping Xiruan Technology build strong market barriers.

Looking ahead, Chen Chong hopes to establish a multi-dimensionalThree-Tier System. The first level focuses on co-creating development pathways by deeply integrating the hospital’s advanced management models with current digital and artificial intelligence technologies, thereby accumulating and distilling more best practice cases and knowledge base resources.

The second level focuses on leveraging the best business practices accumulated by Xiruan to achieve rapid, large-scale replication and promotion, thereby leading and enhancing management standards across the entire industry and driving its transition toward high-quality development.

The third tier will center on the digital-intelligent infrastructure for hospital operations management provided by Xiruan. Xiruan Technology plans to collaborate with regional partners to precisely extend the capabilities of the upper tier, delivering customized services tailored to the actual needs of district and county-level hospitals. Through efficient, large-scale deployment and replication, it will provide robust digital-intelligent support to these institutions.

To ensure the continuous development of this system and enhance the overall operational capabilities of hospitals, Xiruan Technology is also actively establishing partnerships with multiple national-level professional training institutions, aiming to strengthen practical skills training for hospital management personnel.

Currently, Xiruan Technology has established close partnerships with multiple industry associations and higher education institutions to jointly enhance the professional competence and practical capabilities of healthcare economics and operational management personnel in hospitals.

As the three-tier system matures, Xiruan Technology may further unlock the value behind hospital operational data, ultimately enhancing overall hospital operational management capabilities.