JOY DOC Unveiled: JD Health Launches Industry's First Hospital-Wide AI Large Model Platform

On January 11, the 2025 JD Health Digital Intelligence Healthcare Conference was successfully held in Beijing. At the event, JD Health unveiled JOY DOC, the industry’s first large-model product for full-scenario hospital applications. Targeting the entire spectrum of patient care, clinical diagnosis and treatment, and hospital management, JD Health leverages its “Jingyi Qianxun” medical large model as a technological foundation. By developing three core components—JOY DOC “Personal Healthcare Steward” (AiP - AI for Patient), JOY DOC “Doctor’s Digital Twin” (AiD - AI for Doctor), and JOY DOC “Future Digital Hospital” (AiH - AI for Hospital)—the company is committed to making patient experiences more comfortable, enhancing the efficiency of clinicians’ research and practice, and streamlining overall hospital operations.

“Long queues for every check-in, requiring early arrival at the hospital.” “Unable to understand test reports with no assistance available for interpretation.” “Follow-up visits and prescription renewals are cumbersome, necessitating repeated trips to the hospital.” ... In routine medical care, patients often encounter pain points such as prolonged waiting times for registration, difficulty interpreting diagnostic reports, and inconvenient follow-up consultations and prescription renewals, significantly diminishing their healthcare experience.

JD Health’s newly launched JD Zhuoyi “Personal Medical Care Concierge” is an AI-powered solution designed specifically for patients, offering end-to-end medical accompaniment services.

Specifically, in the initial triage phase, it enables intelligent triage and patient routing by leveraging a digital physician to conduct AI-driven consultations. Through multi-round, multi-modal proactive interactions, it guides patients to provide detailed descriptions of their conditions, helps determine the appropriate consultation mode (online or offline), and matches them with the suitable medical department and physician.

During the patient’s medical visit, it provides a comprehensive overview of every step—including check-in, queuing, payment, examinations and tests, and medication pickup—giving users clear visibility into their care journey. It delivers real-time reminders for pre-consultation tasks and estimated wait times, while intelligently orchestrating the care process to minimize queuing, waiting, and unnecessary trips for patients.

During the post-consultation phase, it provides patients with a visit summary that details information about the current consultation and post-visit instructions. Patients can obtain answers to any subsequent questions regarding their condition at any time. Should any questions arise during medication use, they can consult professional pharmacists whenever needed. Additionally, it offers a universal health record accessible both within and outside the hospital, which meticulously documents the entire process of disease diagnosis and treatment, ensuring that patients receive continuous medical care.

Covering the entire patient journey from “pre-consultation to in-consultation and post-consultation,” JD Health is leveraging artificial intelligence to revolutionize the patient experience and reshape the primary entry point for medical care. With JD Zhuoyi, the company will truly shift from a “patients seeking services” model to a “services seeking patients” approach, striving to become the most reliable partner for patients throughout their healthcare journey.

“Seeing dozens of patients every day,” “being frequently interrupted by patients who have already completed their consultations during the consultation process,” “insufficient time for comprehensive clinical decision-making due to short consultation durations,” and “difficulty in contacting specialists from other departments when multidisciplinary consultations are required”—these are all common challenges that physicians face in their daily work.

To address these pain points, JD Health’s newly launched “Doctor Digital Avatar” leverages AI digital human and agent technologies to create a customized “digital twin” for each physician. This solution helps handle routine administrative tasks, truly achieving “workload reduction and efficiency enhancement.” Data shows that the “Doctor Digital Avatar” improves medical record documentation efficiency by 120% and achieves an AI first-contact resolution rate of over 90%, significantly alleviating physicians’ work pressure.

Specifically, during patient consultations, it assists physicians in proactively collecting medical history, generating personalized diagnosis and treatment plans in advance, and providing risk alerts for diagnostic recommendations. In routine practice, it acts on behalf of physicians to address patients’ sporadic, ad-hoc follow-up questions and inquiries, thereby enabling physicians to conserve their energy and focus on high-priority tasks.

Covering the full spectrum of clinical research scenarios, JD Health’s “Doctor Digital Twin” delivers a semi-autonomous, self-driving level of intelligent doctor-patient communication. It enables doctors to remain online 24/7, providing uninterrupted responses to patients’ sporadic follow-up questions and real-time consultations, with the aim of becoming the most powerful intelligent assistant for physicians.

For hospital administrators, striking a balance between limited medical resources and growing healthcare demands is essential. However, persistent challenges such as “low operational efficiency of medical staff resources and fixed assets,” “intense regional competition,” and “difficulty in sustaining operations of established internet hospitals” have yet to be effectively addressed. In response to these pain points, JD Health has leveraged its extensive online operational expertise and technical application scenarios, integrating AI technologies such as large language models, to launch the “Future Digital Hospital” solution designed for the daily operational management of hospitals.

It helps hospitals break down information silos by establishing an online-to-offline closed loop throughout the clinical care process. Pre-consultation, it provides patients with services such as pre-visit preparation, health monitoring, and risk assessment. During the consultation phase, the online component leverages “Internet Hospital 2.0” to deliver a closed-loop service integrating medical consultation, testing, diagnosis, and medication, enabling online prescription fulfillment and home delivery. The offline component offers intelligent guidance across the entire patient journey and actively allocates resources to assist physicians in making diagnostic decisions. Post-consultation, it further supports patients in post-visit health management and chronic disease management.

Overall, the “Future Digital Hospital” platform for hospital administrators serves as the hospital’s “super brain,” helping to streamline internal operations and expand external collaborations, thereby making daily management more efficient and effortless.

JD Health has consistently opened up its technologies and capabilities, which have been rigorously tested and refined through long-term internal practice, to empower a broader range of stakeholders. Against this backdrop, the launch of JD Health’s Zhuoyi AI product suite underscores the company’s value in facilitating smart hospital development, optimizing the allocation of medical resources, and enhancing the experience for both patients and healthcare providers.

JD Health is also well aware that it cannot achieve the goal of digital and intelligent transformation in the healthcare industry alone. JD Health will continue to work closely with its ecosystem partners to jointly build a technological, operational, and resource network covering the entire healthcare system, continuously delivering cutting-edge technologies, professional operational capabilities, and full-scenario solutions to the entire industry.

In the future, JD Health looks forward to joining forces with more partners, integrating its service resources and capabilities, and committing to its role as a full-chain service “operator” for medical institutions—encompassing “technology + operations + resources”—to jointly explore the infinite possibilities of future digital hospitals.