JD Health Launches Over 500 Expert Doctor AI Agents, Pioneering Full-Scale AI Transformation in Internet Healthcare

JD Health’s “AI Jingyi” large model product suite has recently undergone a comprehensive upgrade. In addition to further enhancing the capabilities of its multi-specialty professional service agents centered around the AI physician “Da Wei,” JD Internet Hospital has, to date, launched more than 500 specialist physician agents. With this development, JD Health has become the first in the industry to establish an AI-driven full-spectrum professional health service matrix comprising “AI physicians + multi-specialty professional service agents + specialist physician agents,” accelerating the entry of internet healthcare into a new phase of large-scale AI application.

It is reported that since the launch of China’s first batch of digital avatars for expert physicians in February this year, more than 500 intelligent agents for specialist doctors have been introduced. Evolving from an initial focus on single-scenario consultations to building a closed-loop health service system covering the entire user lifecycle and value chain, the “AI Jingyi” large model product suite has become deeply integrated into every aspect of online medical and healthcare scenarios. By continuously enhancing professional service quality and scenario adaptability, it has further expanded the supply of high-quality medical services, striving to achieve the goal of “alleviating patient concerns, reducing physician burden, and empowering hospitals.”

 (Users can log in to the JD.com app and search for “AI Doctor” to interact with professional AI agents such as “Dawei,” as well as with expert physician AI agents.)

It is reported that with the launch of over 500 AI physician agents, JD Internet Hospital has become the internet healthcare platform with the largest number of physician agents and the most extensive service scale in the industry. These expert physician agents not only possess general AI capabilities but also leverage deep training to create “digital twins” of individual doctors, based on their professional knowledge, clinical experience, thinking patterns, and communication styles, covering key specialties such as dermatology, psychiatry and psychology, and traditional Chinese medicine.

By the end of 2025, JD Internet Hospital is expected to complete the “AI Thousand Doctors Initiative” in collaboration with partner physicians, thereby further expanding the specialty coverage of AI doctor agents and meeting the growing demand for high-quality medical resources among a broader user base.

“Previously, I spent a significant amount of time each day responding to basic inquiries. Now, with the AI agent ‘digital twin,’ it can efficiently answer many routine questions 24/7 and compile key information into documents, allowing me to grasp the essentials at a glance during patient consultations.” Lin Zhimiao, Deputy Director of the Institute of Dermatology and Venereology at Southern Medical University, Director of the Center for Rare and Genetic Skin Diseases, and Director of the Pediatric Dermatology Department, shared how the expert physician AI agent has transformed his work.

According to Lin Zhimin, his digital avatar not only provides precise responses to common questions about psoriasis and rare skin diseases but also proactively schedules outpatient appointments for patients requiring further diagnosis and treatment. “This has freed me from repetitive consultations, allowing me to see three to five additional complex cases each day and improving diagnostic and treatment efficiency by at least 50%.” This model, in which “AI handles routine tasks while doctors focus on core clinical care,” is becoming the new normal for physicians collaborating with JD Health.

Meanwhile, leveraging the upgrade of “AI Jingyi,” JD Internet Hospital has achieved a qualitative leap in its service capabilities. On one hand, the collaboration between specialist doctor agents and AI diagnostic assistants has significantly improved physicians’ response times for patient consultations. On the other hand, supported by JD Health’s closed-loop “medical consultation, testing, diagnosis, and medication” services, user interactions with AI go beyond simple Q&A and consultations; more importantly, they address downstream needs, such as enabling users to directly purchase pharmaceutical and health products or schedule medical tests online, thereby truly delivering a “one-stop experience.”

Notably, JD Health will also engage in deep collaborations with leading psychiatric hospitals in China, such as the Affiliated Brain Hospital of Guangzhou Medical University and the Shandong Mental Health Center. By empowering offline medical institutions with expert physician AI agents, it will provide continuous and standardized AI-assisted diagnosis and treatment services for patients with mental and psychological disorders, effectively alleviating the pain point of uneven distribution of high-quality medical resources in this field.

As the core professional service role of “AI Jingyi,” the AI doctor “Dawei” was launched just before this year’s JD.com 618 Shopping Festival. This upgrade marks its continuous iteration within one month, achieving a leap in capability from “basic consultation” to “full-cycle health management.” To date, AI doctor “Dawei” has served over one million users, with an average of more than seven rounds of interaction per user session and a satisfaction rate exceeding 97%.

 (“AI Jingyi” multi-specialty agent collaboration provides full-scenario health services)

It is understood that, leveraging JD Health’s self-developed medical large language model “Jingyi Qianxun,” the AI physician “Da Wei” has constructed a dynamic knowledge graph covering all major specialties, including internal medicine, surgery, and pediatrics, through deep learning of clinical data based on evidence-based medicine. Whether for common ailments such as colds and fever, or the daily management of chronic diseases like diabetes and hypertension, “Da Wei” can rapidly perform symptom matching, etiological analysis, and treatment plan generation. All recommendations are grounded in the latest clinical guidelines and research findings, ensuring both professionalism and timeliness.

For instance, in addressing pediatric fever, “Dawei” integrates key indicators such as age, peak body temperature, and accompanying symptoms to differentiate among various etiologies, including the common cold, influenza, and COVID-19. It then provides corresponding recommendations for physical cooling measures, medication, and medical consultation, thereby preventing parents from administering medications indiscriminately or delaying necessary treatment.

In addition to “Da Wei,” which provides users with an “immersive AI consultation” experience, professional AI-driven roles such as “Xiao Jing” (AI Nutritionist), “Xiao Fang” (AI Pharmacist), and “Xiao Yu” (AI Psychological Counselor) play vital roles in their respective fields. Working in close synergy with “Da Wei,” they establish a comprehensive health service guarantee that covers the entire user lifecycle and all scenarios, spanning disease diagnosis and treatment, nutritional support, medication safety, and mental health.

Notably, during user interactions, the multi-specialty AI agents of “AI Jingyi” can automatically link to users’ health records based on their specific inquiries and service scenarios. By precisely integrating data from electronic medical records, diagnostic tests, physical examination reports, and lifestyle habits contained within these records, the system provides targeted comprehensive solutions, including health guidance and recommendations for health-related products.

 (“AI Jingyi” health service tool covers all scenarios of online medical consultations and medication purchases)

As one of the earliest enterprises to deploy AI in the internet healthcare sector, JD Health has always focused on how to drive AI technologies and large medical models to deliver tangible value in specific scenarios. Since the beginning of this year, the scaled implementation and application of the “AI Jingyi” large model product suite have represented a concentrated release of value from JD Health’s sustained long-term investment in AI infrastructure. JD Health will continue to deepen its expertise in medical AI, making more convenient, professional, and inclusive healthcare services accessible to a broader population.