Ping An Good Doctor's Medical & Elderly Care Capabilities Unveiled: What Drove Family Doctor Membership Beyond 40 Million?

PINGAN GOOD DOCTOR’s “Medical Health + Home-Based Elderly Care” Strategy Achieves New Heights.

In the first three quarters of 2025, PINGAN GOOD DOCTOR achieved revenue of RMB 3.725 billion, a year-on-year increase of 13.6%. Meanwhile, its family doctor membership benefits covered over 40 million users, and the number of users with home-based elderly care service benefits increased by 41% compared to the end of 2024.Furthermore, with the deep application of AI technology, PINGAN GOOD DOCTOR has significantly improved the quality and efficiency of its medical services, reducing the average service cost per family doctor customer by approximately 52% year-on-year.

The essence of growth across all performance metrics lies in the continuous upgrading and iteration of PINGAN GOOD DOCTOR’s underlying capabilities in healthcare and home-based elderly care.

Currently, China's healthcare industry is undergoing a profound transformation in demand.

On the one hand, with rising health awareness and a greater willingness to pay for healthcare services, public demand has shifted from a previous focus on “disease treatment” to comprehensive medical and health management that covers the entire lifecycle and the full continuum of “prevention–treatment–rehabilitation.” Meanwhile, specialized services such as chronic disease management, nutritional intervention, mental health support, and weight management have gained prominence. On the other hand, faced with increasingly diversified service offerings, users’ demand for one-stop medical and healthcare solutions is gradually growing. A growing number of users expect to access a wide range of medical and healthcare services through a single platform.

In the face of increasingly diverse healthcare needs,PINGAN GOOD DOCTOR has launched the “Ping An Family Doctor” service brand, dedicated to providing a one-stop medical and health management service through an exclusive family doctor portal. This service features a “trinity” model encompassing proactive health management, digital chronic disease management, and full-course disease management.

Moreover, throughout its years of development, PINGAN GOOD DOCTOR has been continuously upgrading its family doctor service system. For instance, in terms of service offerings, Ping An Family Doctor has established differentiated service plans tailored to users with varying health conditions: for healthy or sub-healthy users, PINGAN GOOD DOCTOR provides services such as health record management and precise health screening; for users with chronic diseases, it offers full-cycle management solutions including chronic disease training camps and multi-disease coordinated care; for patients with acute or severe illnesses, it delivers one-stop services encompassing rapid diagnosis and treatment for minor ailments, precise referrals for major diseases, and access to original branded specialty medications.

Behind the continuous enrichment of PINGAN GOOD DOCTOR’s medical and health service offerings and the ongoing refinement of its multi-tiered service system lies its steadily enhancing medical and healthcare capabilities.

For example, since the beginning of 2025,To ensure the professionalism of its services, PINGAN GOOD DOCTOR has not only established an internal and external team of approximately 50,000 physicians covering 37 medical specialties but is also progressively upgrading its exclusive physicians to general practitioners who hold associate senior professional titles or higher, and are dual-certified by Peking University International Hospital and WONCA (World Organization of Family Doctors).

To further enrich its service offerings, PINGAN GOOD DOCTOR has not only established partnerships with nearly 106,000 health service providers but also prioritized collaborations with enterprises in various sectors, including physical examinations, elderly care, dentistry, anti-aging, and general wellness.

Not only that,To ensure the standardization and professionalism of its services, PINGAN GOOD DOCTOR not only implements the 5A standard service pathway under the guidance of AGPAL (the accreditation body established by the Royal Australian College of General Practitioners) for certification coaching and the Chinese Medical Association’s Branch of General Practice, but also actively participates in the formulation of team standards, thereby promoting the standardized and regulated development of medical health management services.

For example, PINGAN GOOD DOCTOR not only served as the sole corporate representative in developing China’s first group standard for family doctor services, the “Specification for Remote and Internet-Based Health Services by Family Doctors,” but also collaborated with multiple industry associations and authoritative experts to continuously promote the standardized application of this group standard across 100 cities nationwide. To date, pilot units implementing this group standard have been successively established in Guangzhou, Shenzhen, Jinan, Beijing, Hangzhou, Chengdu, and other cities, marking a solid step forward toward the standardized and regulated development of internet-based family doctor services in China.

As population aging intensifies, the elderly care industry has also become an important component of China’s healthcare sector.

The “Opinions on Deepening the Reform and Development of Elderly Care Services,” issued by the Central Committee of the Communist Party of China and the State Council, proposes to actively develop the silver economy, further stimulate activities in the cause and industry of elderly care, provide the broad population of older adults with elderly care services that offer greater stability in expectations, more diverse service options, and assured quality, and better meet their multi-level and diversified needs for elderly care services.

Driven by favorable policies and other factors, China’s elderly care industry has flourished and gradually taken on the “9073” pattern: approximately 90% of older adults age in place at home, about 7% rely on community-based support for aging, and 3% reside in institutional care facilities. In other words, home-based care remains the predominant model of elderly care in China.

However, home-based elderly care faces numerous challenges, such as inconsistent service standards, insufficient integration of medical and elderly care services, high risks of accidents, and a lack of personalized services.

In this regard,Since 2021, PINGAN GOOD DOCTOR has been building a home-based elderly care service system, and in 2022, it launched the “Ping An Steward” brand for home-based elderly care services. Through its “three-in-one” elderly care steward model—comprising intelligent stewards, lifestyle stewards, and physician stewards—the company provides users with comprehensive medical, health, and home-based elderly care services throughout the entire aging lifecycle.

Among these, the "Smart Butler" refers to a smart speaker jointly developed by Ping An Butler and smart device manufacturers. This intelligent terminal not only meets the daily entertainment and living needs of the elderly but also connects to behavioral, environmental, and vital sign monitoring devices, enabling real-time alerts for abnormal conditions and immediately activating the Lifestyle Butler and Medical Butler for timely intervention. The Lifestyle Butler provides 24/7 companionship services to alleviate negative emotions and loneliness among the elderly, while the Medical Butler refers to dedicated physicians who deliver comprehensive, end-to-end medical and health services.

It is evident that the home-based elderly care system established by PINGAN GOOD DOCTOR not only enables real-time alerts and timely interventions for abnormal conditions, but also integrates essential medical and health resources to achieve deep integration of medical and elderly care services. Furthermore, it provides emotional support to the elderly, alleviating their loneliness and negative emotions.

On this basis,PINGAN GOOD DOCTOR’s home-based elderly care service system continues to be upgraded. For instance, in terms of home safety, PINGAN GOOD DOCTOR, in collaboration with Ping An Group, has launched the Ping An Global Emergency Assistance Service and upgraded intelligent age-friendly devices capable of proactively detecting risks for seniors living at home.When rescue is required, not only can elderly care managers provide remote assistance, but emergency specialists will also rapidly conduct on-site verification and support when necessary. This measure has significantly improved the efficiency of emergency response for accidents involving seniors aging in place.

AndIn terms of professional care, PINGAN GOOD DOCTOR added the role of “Care Manager” in 2025, providing users with home assessments, professional care guidance, and services including matching for nursing beds, health checkups, visits to care facilities, and assistance with admission.In other words, the “Care Manager” can address any questions and provide assistance regarding care needs, thereby meeting user demands while further enhancing their sense of gain and service experience.

In terms of service standardization, PINGAN GOOD DOCTOR has also taken decisive action by collaborating with stakeholders across industry, academia, and research to formulate and release five team standards related to elderly care, thereby promoting the healthy and standardized development of the home-based elderly care industry.

The integration of digital and intelligent innovative technologies has long become an industry consensus, while the rise of a new wave of artificial intelligence, represented by large language models, has further enabled the healthcare sector to identify opportunities for enhancing quality and efficiency.

In this regard,PINGAN GOOD DOCTOR has also taken the lead in strategic deployment, releasing the “Ping An Yi Bo Tong” multimodal large model and recently launching its “7+N+1” medical product system.The so-called “1” refers to the “Youyi” platform for industry empowerment, meaning that PINGAN GOOD DOCTOR’s core underlying AI medical capabilities will benefit the entire society; “N” refers to the upgrade of previously AI Agent-enabled products.“7” refers to the digital avatars of renowned physicians, AI family doctors, AI elderly care assistants, AI clinics, AI health managers, AI chronic disease managers, and AI health benefits officers.

Specifically, the Digital Twin of Renowned Physicians is primarily designed for consultation scenarios involving top-tier medical experts. On one hand, it provides users with professional health consultations, report analysis, multidisciplinary team (MDT) support for complex diseases, and personalized rehabilitation guidance, thereby enhancing the accessibility of high-quality medical resources. On the other hand, it assists physicians in establishing patient profiles, organizing medical records, and generating reference materials for consultations, thus empowering doctors to improve diagnostic and treatment efficiency. By mid-2025, PINGAN GOOD DOCTOR’s Digital Twin of Renowned Physicians had covered eight major medical specialties.

The AI Family Doctor primarily targets daily consultation scenarios, providing users with 24/7 medical and health consultations, integrated medical and health services, auxiliary disease diagnosis, report analysis, and health record management. It serves as a robust complement to PINGAN GOOD DOCTOR’s existing family doctor product ecosystem.

Meanwhile,PINGAN GOOD DOCTOR has also launched a Multidisciplinary Team (MDT) assistance platform for complex diseases, providing users with comprehensive diagnostic and therapeutic support throughout the entire treatment and rehabilitation process, thereby significantly improving healthcare efficiency and patient experience for complex conditions. Currently, the platform has been implemented for breast cancer care, with the accuracy rate of MDT treatment plans for complex diseases reaching nearly 90%.

The improvement in solution accuracy is inseparable from the support of the "Ping An Yi Bo Tong" multimodal large language model. It is reported that the "Ping An Yi Bo Tong" multimodal large language model adopts PINGAN GOOD DOCTOR’s self-developed Dflow and LPO technologies, enabling it to provide personalized customization services at lower training and storage costs.

More importantly,Compared with general-purpose large models, “Ping An Yi Bo Tong” can handle diverse healthcare tasks across different scenarios with greater precision and efficiency.The reason lies in the fact that, through deep learning on massive repositories of medical professional knowledge, medical consultation databases, and electronic medical records, PINGAN GOOD DOCTOR has established six major medical databases—covering diseases, prescriptions, medical products, medical resources, and personal health—alongside a specialized data asset comprising 37,000 diseases, 220,000 drug package inserts, 2 million classic case studies, 30 million medical literature references, and 1.44 billion consultation records. It is this rich and unique professional data that empowers “Ping An Yi Bo Tong” with the expertise to handle healthcare-related tasks.

Moreover, a major advantage of “Ping An Yi Bo Tong” lies in its robust optimization and iteration mechanism. In the training, development, and application of large language models, data annotation and application feedback are crucial for iterative model optimization. To this end, ““Ping An Yi Bo Tong” completes tens of thousands of professional annotations and over 10,000 case optimizations annually, and organizes 50 authoritative experts to conduct 210,000 refined evaluations across 19 dimensions, thereby continuously optimizing model performance and providing more robust empowerment for diverse application scenarios.

It is evident that by continuously strengthening ecological resource linkages and deepening the practical application of AI technology, PINGAN GOOD DOCTOR has established a full-cycle healthcare (and elderly care) service system driven by both user needs and AI. In the future, PINGAN GOOD DOCTOR will continue to deepen collaborations with more high-quality ecosystem partners, constantly expand service boundaries, enrich service offerings, and further enhance the performance and application scope of the “Ping An Yi Bo Tong” multimodal large model, thereby making medical and elderly care services more precise and efficient.

A more precise and effective era of medical and elderly care services has arrived.