Ping An Good Doctor Enhances Integrated 'Healthcare-Pharmacy-Insurance' Service Ecosystem with Meituan and Dingdang Fast Medicine

Recently, PINGAN GOOD DOCTOR has deepened its cooperation with platforms such as Meituan and Dingdang Medicine. The "Express Medicine Delivery" service has been sequentially launched on the PINGAN GOOD DOCTOR App, Hao Fuli App, and Ping An Le Jiankang App under China Ping An. It is reported that this renewal and upgrade of PINGAN GOOD DOCTOR’s pharmaceutical service network leverages supply chain integration and data interoperability to optimize the medication purchasing experience and service efficiency. This initiative aims to promote the construction of an integrated service loop encompassing "healthcare + insurance + pharmaceuticals," thereby solidifying the foundation for the company’s "Four-To" service network: online, hospital-based, home-delivered, and enterprise-oriented.

As the flagship of Ping An Group’s healthcare and elderly care ecosystem, PINGAN GOOD DOCTOR leverages the Group’s integrated financial and technological ecosystem advantages to continuously deepen its commitment to building high-quality, convenient healthcare and elderly care services. Through deep collaboration with Meituan and Dingdang Medicine, the platform can access a vast nationwide network of offline pharmacies and intelligent warehousing resources on the supply side. This significantly expands the range of medicines available on the platform, strengthens the supply capacity for medications treating common and chronic diseases, and ensures comprehensive availability of core pharmaceutical categories. In terms of delivery efficiency, by leveraging third-party instant delivery and omnichannel logistics capabilities, a multi-tiered distribution network can be established. This network precisely matches scenarios such as urgent medication needs and chronic disease prescription refills, making medication purchasing services more convenient.

In terms of service experience, PINGAN GOOD DOCTOR leverages its own professional medical team and integrates the complementary strengths of multiple partners to provide users with 24/7 online consultations and medication advice. By streamlining the entire service chain—from drug search and online consultation to intelligent medication guidance, commercial insurance payment, and efficient delivery—it constructs a seamless, one-stop online pharmacy closed loop, fulfilling its service promise of "worry-free, time-saving, and cost-effective" experiences with peace of mind.

Hao Fulie App Interface

According to a representative from PINGAN GOOD DOCTOR, this service upgrade extends high-quality and convenient pharmaceutical services to commercial insurance and corporate scenarios, aiming to achieve the precise realization of health service value. For commercial insurance clients, PINGAN GOOD DOCTOR deeply integrates pharmaceutical services with insurance coverage. While enjoying online consultations and chronic disease management services, clients can directly access coordinated medication delivery services through designated China Ping An apps in partnership with collaborating providers.

Going forward, the platform will also leverage Ping An Group’s strengths in insurance payment to explore an innovative model of “online consultation + prescription circulation + direct drug claim/settlement,” further streamlining the claims process and achieving a one-stop closed loop for “medical consultation – medication purchase – insurance claim.” In addition, corporate clients of Ping An Group’s insurance subsidiaries can enable their employees to enjoy services such as rapid medication delivery and online consultations through corporate health accounts.

This initiative not only enhances employee health and workplace satisfaction but also provides strong support for enterprises in building high-quality healthy workplaces. To date, PINGAN GOOD DOCTOR’s online pharmaceutical services, which integrate high-quality resources from multiple parties, have gradually achieved comprehensive coverage and full-spectrum penetration across individual users, corporate employees, and financial clients.

The relevant person in charge stated that this deepened collaboration is not only an efficient aggregation of high-quality resources from multiple parties but also a key measure for the platform to implement the construction of its "Four Arrivals" service network. Currently, by centering on online services and integrating a closed-loop service system that connects hospital visits, home care, and corporate services, the company is continuously optimizing product and service quality and enhancing the application of technology. In doing so, it is advancing toward its vision of "ensuring every enterprise has a happy workplace, every family has a dedicated doctor, and every user enjoys health and longevity."

In the future, the platform will continue to leverage technology as its core driving force, deepen collaborative innovation with partners, and jointly build a more convenient, inclusive, and trustworthy smart healthcare service network, ensuring that high-quality medical resources are accessible anytime and anywhere.