Ping An Good Doctor Launches 'Always Open During Spring Festival' Initiative: 3 Service Pillars and 9 Measures to Safeguard Public Health

In active response to the national "Healthy China" initiative, and to effectively ensure the continuity and accessibility of medical and health management services during the Spring Festival, Ping An Good Doctor launched the "Non-Stop Service During Spring Festival: Ping An Safeguards Health" service assurance campaign on February 9. Leveraging its nationwide "online, hospital-based, home-delivered, and enterprise-oriented" four-pronged service network, the company introduced three major categories of service assurances—professional diagnosis and treatment, warm health delivery, and care-driven rejuvenation—along with nine specific measures. This initiative practically fulfills corporate social responsibility and continues to provide round-the-clock, comprehensive health protection for hundreds of millions of people across China.

During the Spring Festival, “difficulty in accessing medical care and hassle in obtaining medications” are often the public’s primary concerns. Ping An Good Doctor fully mobilizes high-quality online and offline medical resources to accelerate response times for consultations, medical visits, screenings, and referrals, ensuring uninterrupted healthcare services throughout the holiday period. This enables rapid diagnosis for minor ailments, standardized management of chronic diseases, and precise referral for serious conditions.

In response to sudden health issues, the Ping An Home Doctor team will remain online 24/7, ensuring an ultra-fast response within 30 seconds. The service provides quick consultations for minor ailments with home medication delivery, precise medical guidance, post-diagnosis follow-up, and global medication sourcing, enabling users to obtain professional medical advice without leaving home and alleviating the anxiety of rushing to hospitals during holidays.

To address the needs of patients with complex and refractory conditions, the platform offers video consultations with a team of renowned medical experts, enabling direct connection within as little as three hours to facilitate efficient access to high-quality medical resources. In terms of precise health screening, Ping An Healthcare (Testing) Centers will remain operational during the Spring Festival across their network in 11 cities nationwide, including Shanghai, Guangzhou, and Chongqing. Professional radiologists will provide image review and interpretation, ensuring that potential health risks are promptly identified.

Furthermore, to ensure the stable supply and pricing of medications during the Spring Festival, Ping An Good Doctor has specially launched a “Price Match Guarantee”: prices for all medications on the platform will not increase during this period, and users can compare prices within 7 days after completing payment to receive coupon refunds for any price differences, thereby safeguarding users’ medicine cabinets with tangible discounts.

To ensure the smooth functioning of society during the holiday period, countless workers remain steadfast at their posts. Ping An Good Doctor’s frontline “Health Stewards” and “Lifestyle Stewards” not only provide a robust health safety net for a wide range of users but also extend care to the elderly family members living at home behind them. Through integrated online and offline coordination, they deliver warm, compassionate health support.

On one hand, providing escort for the “frontline stalwarts.” Ping An Healthcare will join forces with its local branches to launch the “Health Care Initiative for 100 Enterprises,” offering medical support—including health lectures, targeted screenings, traditional Chinese medicine therapies, and 24/7 online consultations and medical assistance—to the workforce that silently sustains the city’s vitality even during family reunions, thereby building a robust safety net for these dedicated professionals.

On the other hand, it provides robust support for the “loved ones” behind them. Ping An Steward offers 24/7 online protection, ensuring the continuous provision of benefit services such as health management, medical assistance, and in-home care, while responding promptly to the needs of seniors. For the elderly population, a special in-home care campaign titled “Steward’s Spring Festival Warmth: Peace and Safety Every Year” has been launched, delivering Spring Festival care gifts to centenarians.

Ms. Li, a 95-year-old resident of Shanghai and a client of Ping An’s Home-Based Elderly Care services, received Ping An’s thoughtful “New Year’s gifts” early this year. The care management team visited her home with professional medical examination equipment to conduct a thorough health check-up, organize her medication box, and specifically inspect home safety devices such as fall-detection radar systems and intelligent voice-activated alarms. Addressing the elderly woman’s multiple chronic conditions, the physician-care manager patiently advised her family on dietary restrictions during the holiday season. Holding the care manager’s hand, Ms. Li remarked emotionally, “Although my children are by my side, when it comes to health monitoring, you are the most professional. With your support, we can truly enjoy a peaceful and reassured Spring Festival!”

In addition, to address the potential health risks associated with lifestyle changes during the Spring Festival, Ping An Good Doctor has adopted a “preventive healthcare” approach, offering targeted professional health management solutions. It is reported that Ping An Healthcare (Testing) Center’s outlets in 11 major cities have specially launched the “Revitalize Energy” service package during the Lunar New Year period, employing scientific methods to help users quickly restore their healthy state. To tackle the common concern of “gaining three jin (1.5 kg) every festive season,” a “9-Day Fat-Loss Check-In for Prizes” campaign has been initiated for users enrolled in chronic disease management programs. Furthermore, AI health managers are available online throughout the process to provide personalized dietary guidance, helping Chinese people celebrate a healthy, disciplined, and relaxing Lunar New Year.

During the Spring Festival holiday, when the contradiction between the supply and demand of medical resources is particularly acute, making high-quality medical resources readily accessible serves as a litmus test for the service capabilities of medical management platforms. A representative from Ping An Good Doctor stated, “Spring Festival service assurance is not only a major examination of the platform’s operational and service capabilities but also an important window for the company to fulfill its social responsibilities. Through comprehensive, all-scenario protection that integrates online and offline services, coordinates medical and elderly care, and combines prevention with treatment, we aim to leverage our solid professional expertise to meet the diverse medical and health management needs during the holiday period. This ensures that every family can enjoy worry-free, time-saving, and cost-effective high-quality services during the Year of the Horse.”