Ping An Good Doctor Breaks the Healthcare 'Impossible Triangle' with a Dual-Engine Strategy: Digital Intelligence as Pearls, Financial Integration as the Hub

For a long time, China’s healthcare sector has been consistently characterized by a set ofThe Impossible TrinityFirmly Bound:"Access to Care, Affordability of Care, and Quality of Care"It is difficult to achieve all three goals simultaneously: the concentration and scarcity of high-quality medical resources make it hard to “access care”; heavy financial burdens and cumbersome reimbursement processes make it hard to “afford care”; and long service chains, high non-standardization, and severe fragmentation make it hard to “receive quality care.”

Confronting this persistent industry ailment, PINGAN GOOD DOCTOR has carved out a differentiated path to break the deadlock. At the recently held “2026 Top 100 Future Healthcare and Pharmaceuticals Conference,” He Mingke, the company’s CEO, stated bluntly, “The world has long suffered from the shortcomings of internet healthcare.” The core crux lies in the inability to identify stable payers and integrate fragmented services, leaving companies trapped in a struggle between traffic acquisition and cost control, and making it difficult to simultaneously ensure accessibility, affordability, and professionalism.

PINGAN GOOD DOCTOR withDigital Intelligence as the Pearl, Financialization as the Pivot, thereby closing the loop between healthcare services and payment, transforming the once contradictory goals of “accessing care, affording care, and receiving quality care” into synergistically achieved outcomes. Specifically, digital intelligence facilitates the integration of medical resources and enhances service accessibility, while financial payment solutions ensure stable reimbursement and reduce the financial burden of seeking medical care. These two elements complement each other, jointly forming the core pathway through which PINGAN GOOD DOCTOR addresses industry challenges.

Digital intelligence is the core lever for PINGAN GOOD DOCTOR to break through supply bottlenecks, “like pearls scattered on a jade plate.” Relying on large AI models, medical big data, and full-scenario digital tools, PINGAN GOOD DOCTOR has made complex medical servicesAccessible, Controllable, Quantifiable。

AI is no longer merely a tool for cost reduction; it has become an engine that enhances service quality and amplifies the value of physicians. By taking over trivial and repetitive tasks, AI allows doctors to focus on high-value diagnosis and treatment. It also facilitates the efficient collection of patient information in general practice and interdisciplinary collaboration, thereby supporting precise clinical judgment. Through human-AI collaboration between “AI and real physicians,” PINGAN GOOD DOCTOR has significantly improved service efficiency and coverage capabilities, enabling users in remote areas to quickly access high-quality medical resources and truly ensuring accessible and effective healthcare.

The platform delivers 24/7 uninterrupted services through an “AI + human physician” model, currently covering 100% of Ping An Group’s individual customers, with nearly 12 million annual users of its AI physicians. By the end of 2025, chronic disease management services had reached 16.9 million user visits, achieving a customer satisfaction rate of 99%.

Digital intelligence also permeates the standardization of end-to-end services, achieving full-chain data integration across online consultations, prescription processing, medication delivery, home testing, and follow-up management. This approach not only accelerates response times but also strictly controls service quality, enabling non-standardized medical services to achieve scale and inclusivity, thereby establishing a robust technological foundation for resolving the “impossible triangle.”

While technology addresses the issues of “access to care” and “quality of care,” payment determines the “affordability of care.” Built on a foundation of digital intelligence, PINGAN GOOD DOCTOR leverages finance as a pivot to establish the industry’s scarcest and most stable payment system.

He Mingke has repeatedly emphasized that insurance is one of the highest-quality payers in internet healthcare. The medical service chain is long and highly fragmented; without a strong payer to drive integration, a closed-loop system cannot be formed. Financial payment acts as a hub, linking scattered services across pre-diagnosis, diagnosis, post-diagnosis, rehabilitation, and management into a cohesive chain, thereby fundamentally addressing the challenge of healthcare affordability.

PINGAN GOOD DOCTOR focuses on the 2P (Payer) model, with insurance companies and corporate health management as the core payers, to build a multi-tiered payment system: for individual clients, it provides diversified medical and health services to customers of commercial health insurance; for corporate clients, it offers customized corporate health management services.

Leveraging Ping An Group’s integrated financial ecosystem, PINGAN GOOD DOCTOR has established a closed-loop “insurance + services” model, shifting from reactive post-event reimbursement to proactive pre-event health management. This approach not only reduces the risk of disease onset but also helps control medical expenditures. To this end, PINGAN GOOD DOCTOR is actively building a direct-payment service system that integrates data and service workflows, enabling material-free, rapid reimbursement and thoroughly addressing the pain points of traditional reimbursement processes, such as high out-of-pocket advances, cumbersome procedures, and lengthy cycles.

Building on this foundation, PINGAN GOOD DOCTOR has launched a major new initiativePINGAN Medical Health PayOne-Click Payment Service via Health Code. Targeting the offline medication purchase scenarios of corporate health management, PINGAN GOOD DOCTOR has integrated with the ERP cashier systems of China’s top 10 pharmacy chains, achieving end-to-end connectivity across payment, verification, and benefits administration, thereby propelling corporate health management services into the era of seamless payment. Employees need only present their Direct Health Payment Code through apps such as Ping An Enterprise Bao, Le Jiankang, or Hao Fulii to complete settlement by scanning the code, eliminating the need for upfront payments, physical receipts, or reimbursement procedures. Pharmacy staff can efficiently verify transactions without switching backend systems, maintaining their existing cashier workflows, which significantly enhances store operational efficiency.

Ping An Health Pay’s offline payment network will gradually expand to cover over 80,000 pharmacies across China, significantly reducing time costs for corporate employees and alleviating the accounting burden on HR departments, thereby enhancing employees’ experience when accessing health service benefits.

PINGAN GOOD DOCTOR withOnline, In-Hospital, At-Home, To-EnterpriseWith the four major scenarios as the service framework, we have built a service network characterized by extensive coverage, high quality, and cost-effectiveness. Furthermore, we continuously enhance service quality through a closed-loop evaluation system of “standardization–centralized procurement–supervision,” providing robust support for strategy implementation.

1) The "Four-Dao" Service System: Full-Scenario, Full-Cycle, and Comprehensive Coverage

Online services center on online family doctors to provide full-cycle, proactive health management services for policyholders and corporate employees, offering differentiated solutions: basic services such as health records, medical examination interpretation, and risk alerts are provided for healthy and sub-healthy individuals, while personalized proactive management focusing on “five controls and one reduction” is provided for individuals with chronic diseases and high-risk profiles.Offline services serve as the user reservoir and core service touchpoint for PINGAN GOOD DOCTOR., the platform leverages this to build a closed-loop service model covering all scenarios and multiple touchpoints, while continuously upgrading its multi-tiered family doctor system.

In-hospital services focus on integrating high-quality medical resources and optimizing healthcare processes. Currently, PINGAN GOOD DOCTOR has assembled a team of approximately 50,000 internal and external physicians, contracted with over 3,500 specialists, and partnered with more than 5,100 hospitals, 240,000 pharmacies, and over 4,400 health examination institutions.

Home-based services focus on elderly care at home and family health, covering 100 cities across China. We have established a service model of "Doctor Steward + Specialist Team + Case Manager," providing integrated protection for the elderly, including longevity management, chronic disease intervention, medical assistance, and safety rescue, with a 100% response rate to smart guard alerts. The platform also offers on-site rapid testing services, with reports available in an average of 3 hours, and collaborates with external platforms to create a lightning-fast medication delivery network, achieving a one-stop closed loop of "medical consultation - medication purchase - insurance claim," allowing users to enjoy professional health services without leaving their homes.

Corporate services are designed around the health needs of employees, providing one-stop protection including health lectures, assessments, consultations, and psychological counseling. We also establish benchmark enterprise clinics, linking nationwide renowned medical resources through remote consultation screens to address pain points such as inconvenient access to medical care and uneven distribution of resources. On this basis, PINGAN GOOD DOCTOR has innovatively built the “Ping An Circle” 10-minute health service network, integrating high-quality health resources around workplaces, residences, and transportation routes. Employees can make one-click payments via Ping An Medical Health Pay upon visiting facilities, eliminating the need for out-of-pocket expenses and subsequent reimbursement.

Ping An Circle merchants support one-click settlement via Ping An Medical & Health Pay (Source: Internet)

Leveraging its “Four-to” service system that covers all scenarios and spans the entire lifecycle, PINGAN GOOD DOCTOR has fully integrated online and offline resources, individual and corporate needs, as well as medical and health management capabilities. This comprehensive service network also provides the most solid capability foundation and scenario support for the scaled expansion and high-quality growth of PINGAN GOOD DOCTOR’s corporate health management business.

2) High Growth in Corporate Health Management: The Core Growth Engine Amidst the Trillion-Yuan Workplace Opportunity

Corporate health management has become the key to PINGAN GOOD DOCTOR's high-quality developmentCore Growth Pole, achieving a leading growth rate in the trillion-dollar workplace health sector. Guided by He Mingke’s strategy of “AI Subtraction and Scenario Multiplication,” the company’s corporate health management business has maintained rapid growth, becoming a key driver behind the overall performance surge.

In 2025, PINGAN GOOD DOCTOR’s corporate health management business generated revenue of RMB 1.306 billion, representing a year-on-year increase of 40.6%. Its share of total revenue rose to 23.9%, making it the core engine driving the company’s overall performance growth.

In He Mingke’s view, the explosive growth in the corporate health management market is essentiallyFavorable Timing, Geographic Advantage, and Human Harmonymultiple resonances. Favorable timing lies in the fact that digitalization and AI technologies have broken down information barriers, enabling the full implementation of health monitoring, risk early warning, proactive intervention, and remote services across the entire value chain, thereby significantly improving service efficiency and coverage. Favorable conditions stem from the continuous rise in China’s per capita GDP and the widespread awakening of public health awareness, marking a shift from passive disease treatment to proactive health management, which lays a solid social foundation for workplace health services. Human harmony is reflected in the state’s vigorous advocacy of “investing in people,” driving the upgrade of corporate health management from traditional employee benefits to “Returns Exceed Investment” high-value strategic investment.

Corporate investment in employee health can effectively reduce absenteeism and time spent seeking medical care, enhance on-the-job productivity, mitigate the loss of core talent and sudden health risks, and create a sustainable, positive business cycle. Market demand is rapidly expanding from basic health checkups to diverse, full-lifecycle scenarios such as psychological counseling, global emergency assistance, and specialized cardiovascular screening, thereby unlocking long-term growth potential.

PINGAN GOOD DOCTOR has been able to seize the emerging opportunity in corporate health management, with its core advantage lying in the establishment ofPayment + Service + TechnologyThe Triple Barrier. Leveraging the comprehensive financial advantages of Ping An Group, the company positions insurance as the core payer, integrating a payment system that combines “commercial insurance + corporate health management funds + supplementary medical insurance” to fundamentally address the industry’s pain points of “difficulty in payment and reimbursement.” With AI as the efficiency engine, it employs technology to subtractively reduce service costs and expand service coverage, while using scenarios to multiplicatively broaden service boundaries and enhance experiential value. Anchored by its “Four-Reach Service System,” the company achieves full coverage across online and offline channels, within and outside hospitals, and for both individual and corporate scenarios. It delivers standardized, replicable, and customizable corporate health management solutions, truly realizing “cost reduction without compromising quality, and expanded coverage without losing warmth.”

From the perspective of industry practices, PINGAN GOOD DOCTOR has abandoned the single-product sales model and shifted toPersonalized for Every Individual, Tailored Strategies for Every Enterprisefull-cycle health management, with customized solutions tailored for diverse clients such as large state-owned enterprises, multinational corporations, and private conglomerates. By leveraging innovative platforms including corporate infirmaries, the Ping An “10-Minute Service Circle,” and Ping An Medical & Health Pay’s direct billing and direct payment services, employees can access convenient, professional, and compassionate healthcare services nearby. These initiatives not only enhance employee well-being and sense of belonging but also help companies control comprehensive health costs and realize human capital appreciation, thereby forging a sustainable, scalable, and multi-party win-win development path.

PINGAN GOOD DOCTOR has broken the long-standing “impossible triangle” in healthcare—where accessibility, affordability, and quality of care coexist as mutually challenging goals—by leveraging technology to reshape service delivery, integrating payment systems to close the industry loop, and creating value through scenario-based implementation.

This is not merely a strategic breakthrough for a single enterprise, but also a landmark practice marking the transition of China’s internet healthcare sector from traffic-based competition to value-driven competition, and from business model exploration to deep industrial cultivation.