Accenture Report: Healthcare to Enter the Era of Self-Service Scheduling Within Five Years

VCBeat has previously conducted a dedicated discussion on “patient engagement” (Click here for details), explaining the meaning and benefits of “patient engagement.” Recently, the renowned U.S. consulting firm Accenture also released a report stating that, as part of patient engagement, internet-based self-service appointment scheduling will inevitably become widespread in the healthcare industry within the next five years.

Accenture believes in this report that patient self-service medical appointment scheduling represents a significant market, with a total addressable market reaching $3.2 billion. Internet-based self-service scheduling is far superior to telephone-based appointment booking. The firm predicts that by 2019, 66% of healthcare institutions will offer online self-service appointment services, and 38% of outpatient appointments will be made directly by patients. Below is VCBeat’s summary of the specific content of this report: