In today’s world, severe population aging, a growing obese population, and a surge in the number of patients have posed enormous challenges to healthcare systems globally, and the U.S. managed care model is no exception. The predominant model for health insurance in contemporary America is managed care, an insurance approach that integrates healthcare service delivery with financial management. However, amid trends toward bundled payments, fixed-rate taxation, and risk sharing, traditional managed care organizations must identify ways to simultaneously reduce costs and improve the quality of healthcare to meet current demands for managed care. Virtual Health has achieved precisely this.
Virtual Health is a “software-as-a-service” population health management platform designed for managed care. Tasked with the mission of transforming traditional, “face-to-face” healthcare delivery models and driven by the vision of becoming “the catalyst for a new generation of healthcare systems,” Virtual Health has leveraged cutting-edge technology and high-quality services to become the first true population health management platform in this field.
On February 17, 2015, Virtual Health launched Version 2.0 of its platform. Aligned with the Affordable Care Act, this version shifted from a fee-for-service model to a capitation-based model and integrated traditional healthcare data silos. It is the first single ecosystem that combines data collection, real-time analytics, risk stratification, predictive analytics, multidimensional communication, on-demand services, telemedicine, and care team collaboration, integrating providers, patients, and payers into a continuous continuum. Virtual Health 2.0 features a significantly different look and feel compared to previous versions, incorporating modules such as an analytics engine, behavioral health, and smart forms, while supporting the International Classification of Diseases, 10th Revision (ICD-10).
Adam Sabloff, CEO of Virtual Health, stated, “This technology will redefine healthcare as we know it today.” This is because the Virtual Health platform, built on cloud computing, not only enables real-time population health management but also coordinates care services, featuring the following three characteristics:
1. Interoperable, Secure, and Reliable. Virtual Health can seamlessly integrate the entire domain with existing systems to create a true single source of truth, liberating patient data from information silos and enabling a 360-degree analysis of patients’ actual health potential.
2. Strong interdisciplinary collaboration among nursing teams. For patients requiring enhanced care, Virtual Health has introduced the concept of “empowered nursing,” enabling real-time coordination and cooperation across multidisciplinary teams.
3. The data dashboard is built for all healthcare professionals, offering a high degree of personalization. This tool is not only tailored to the needs of all professional staff but also surpasses existing technologies by several orders of magnitude. Consequently, Virtual Health can help many healthcare institutions reduce costs, improve quality, and address gaps in the healthcare landscape.
4. Data analysis offers real-time capabilities and predictive insights. As the healthcare industry gradually transitions toward value-based care, Virtual Health can provide healthcare institutions with an integrated platform for collecting and analyzing critical data, thereby enabling them to proactively stratify these data and manage high-risk populations.
So, how does Virtual Health enable remote medical monitoring and diagnosis?
Overall, Virtual Health can replace ineffective legacy systems and information silos within single-ecosystem environments, proactively manage complex populations in value-based care settings, and support a wide range of functionalities including continuous documentation, IDCT collaboration, medical coding, secure messaging, scheduling, order management, and dashboards. It is customizable to meet customer needs and seamlessly integrates with HIE (Health Information Exchange), EMR (Electronic Medical Records), telehealth, and other third-party systems.
Virtual Health focuses its services primarily on the following areas:
1. Use accessible and secure video links to enable professionals to communicate with and observe patients and users.
2. Use advanced technologies to monitor patients' or users' vital signs, symptoms, and other conditions and environmental factors.
3. Real-time capture of vital signs data from community patients and remote monitoring, followed by triage.
4. Ensure interoperability and the effectiveness of solutions.
5. Provide high-quality support services to monitor patients or users and deliver appropriate feedback.
However, all such monitoring, diagnosis, and care must be delivered through Visio RT (Vital Signs Observation in Real Time). As Virtual Health’s flagship product, Visio RT is a sensor system capable of real-time, continuous remote monitoring of vital signs. These vital signs primarily include electrocardiogram (ECG), R-R intervals, respiratory rate, body temperature, galvanic skin response (GSR), blood oxygen saturation, physical activity, and body posture. Based on proprietary algorithms, the system generates indices for stress levels, well-being, and caloric expenditure.
Physicians and patients can also supplement additional data, such as blood pressure, blood glucose levels, and body weight. These data can be transmitted continuously or intermittently via medical portal devices, mobile phones, tablets, or personal computers to ensure that web-based software monitors patient health data. As part of clinical consultations, physicians can set different parameter values based on each patient’s specific condition. Once the patient’s relevant data fall outside the established range, the system will issue an alert, prompting clinicians to contact the patient and recommend clinical interventions. This also helps physicians anticipate potential symptoms, thereby facilitating timely diagnosis and intervention.
In addition to the Visio RT sensor, Virtual Health operates a clinical consultation center staffed 24/7 to ensure that patients receive telehealth consultations, diagnoses, and care.
Core Customers
Virtual Health currently targets patients with the most common long-term conditions as its core customer base, including respiratory diseases such as chronic obstructive pulmonary disease (COPD), diabetes, obesity, and cardiovascular diseases. However, the company is also preparing to adapt its technology for patients with other conditions, thereby helping more people. In addition, Virtual Health plans to apply its video consultation technology to other use cases, such as providing individuals with learning disabilities and mental health issues with a rapid channel to connect with professional physicians.
Advantages of Virtual Health:
1. Lower Price
2. Higher Efficiency in Clinical Treatment Workflow
3. Lower Clinical Risk
4. Patients can conveniently access medical care at home.
5. Reduce the frequency of patient visits to emergency departments, outpatient clinics, and hospitalizations
Virtual Health places the physician–patient relationship at the core of its values and adheres to the philosophy of “service first, profits second.” The company prioritizes quality, clinical safety, productivity, efficiency, and related delivery mechanisms, adopting a people-centered approach to ensure that every patient receives timely healthcare. Currently, Virtual Health provides solutions for local hospitals, community health service centers, and primary care practice groups, and has managed care for more than 100,000 patients across both private and public healthcare institutions. By offering telemedicine, remote nursing, and telehealth products and services, Virtual Health enables individuals to live independently, conduct self-monitoring of their health, and, in some cases, receive remote medical care at home, thereby fostering the continuous development of Assistive Technology.
Company Origins:
Virtual Health is headquartered in New York, USA. Founded in 2011, the company’s founder, Adam Sabloff, had already begun pioneering telemedicine initiatives a decade earlier.
In 2005, Adam Sabloff, a graduate of Emory University in the United States, served as Vice President of Development and Chief Marketing Officer at Midtown Stock Company. He guided Midtown’s $6 billion investment in The Ritz-Carlton hotels, pioneering a technological system that integrated hospitality with healthcare, which led to the creation of the first Population Health Management (PHM) program. Leveraging China’s leading medical systems and collaborating closely with two Fortune 100 technology companies, Adam established a revolutionary, community-based care model designed to serve the elderly and patients with chronic diseases.
It was this model that spurred the creation of Virtual Health, the first true population health management solution. “I realized that ‘empty-nesters’ were seeking housing integrated with aging-in-place technology, so I founded Virtual Health,” said Adam. By combining China’s most advanced technologies with proprietary software architecture, the company has solved the challenge of enabling data flow across disparate healthcare information silos and provided tools for continuous care.
The company partnered with world-leading suppliers in healthcare, design, technology, telecommunications, and telemedicine, facilitating the establishment and growth of Virtual Health. In 2014, Virtual Health was honored with the “SEHTA Healthcare Enterprise Award” for its outstanding achievements.
Compiled by: Mao Wanyi
Editor: Zhang Nan