Home 2015 China Smart Hospital Status and Trends Report – Prospectus Summary

2015 China Smart Hospital Status and Trends Report – Prospectus Summary

Feb 03, 2016 08:56 CST Updated 08:56

“The Era of ‘Smart Hospitals’ Has Arrived”

“Smart Healthcare” originated from IBM’s “Smarter Planet” concept proposed in 2008, aiming to leverage advanced internet and information technologies to improve disease prevention, diagnosis, and research, ultimately benefiting all stakeholders within the healthcare ecosystem. In an ideal smart healthcare system, regional medical information platforms integrate personal health records for residents, utilizing state-of-the-art Internet of Things (IoT) technology to facilitate interaction among patients, healthcare professionals, medical institutions, and medical devices.Smart healthcare consists of three components: the smart hospital system, the regional health system, and home health.

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Traditional digital hospitals refer to the use of information technologies such as computers and digital communication networks to achieve the digital acquisition, storage, reading, replication, processing, retrieval, and transmission of information including voice, images, text, data, and charts. The digital medical equipment system mainly includes: Hospital Information System (HIS), Picture Archiving and Communication Systems (PACS), and Office Automation (OA). Its main features are: paperless, filmless, and wireless networking.

Smart Hospitals: A New Stage in the Development of Digital Hospitals, is based on the development of computer network technology, applying information technologies such as computers, communications, multimedia, and networks to break through the spatial and temporal limitations of traditional medical models. It achieves automated and digitalized operations for business management—including disease prevention, healthcare, diagnosis and treatment, and nursing—as well as administrative management. Comprehensive digitization is realized throughout the entire medical process, covering On-Line Transaction Processing (OLTP) systems, Hospital Information Systems (HIS), Clinical Information Systems (CIS), Intranet/Internet systems, Telemedicine systems, and Intelligent Building Management Systems. Its characteristic: full networking.

The core philosophy of smart hospitals is “patient-centered,” leveraging various information technology tools to facilitate medical consultations, streamline care processes, and reduce healthcare costs, ultimately enabling patients to manage their own care independently.In every operational aspect of a smart hospital, information technology should serve as the foundational basis wherever possible. Meanwhile, management systems and hospital culture must be digitally integrated with hardware infrastructure to achieve an organic synergy between software and hardware. The defining characteristic of a smart hospital lies in its capacity for proactive sensing and intelligent regulation, thereby better serving both healthcare professionals and patients.

China’s Smart Hospitals Are Gaining Momentum
In the early 21st century, some hospitals in China with a relatively high level of informatization initiated pilot projects for smart hospital development on the basis of their existing digital infrastructure. As information technology matured and the concepts of “Smarter Planet” and “Smart Healthcare” gained widespread acceptance, both the central government and certain local governments in China successively introduced design frameworks and implementation plans for smart healthcare. The state issued relevant policy documents on the implementation of the “Smarter Planet” initiative, providing macro-level guidance for the advancement of smart healthcare. These policies advocate the flexible application of information technologies to implement the “New Healthcare Reform” initiatives, promote coordination and integration across all stages of medical service delivery, and thereby establish an efficient, transparent, people-centered, and accessible smart healthcare system to address the challenges facing the healthcare industry.

In early December 2012, the Ministry of Housing and Urban-Rural Development (hereinafter referred to as “MOHURD”) officially issued the “Notice on Launching the National Smart City Pilot Program.”and issued two documents: the Interim Administrative Measures for National Smart City Pilot Projects and the Indicator System for National Smart City (District and Town) Pilot Projects.

On January 29, 2013, the Ministry of Housing and Urban-Rural Development announced China’s first batch of 90 pilot smart cities.. Meanwhile, some cities have proposed construction concepts and implementation plans for smart healthcare, providing opportunities to put the abstract concept of smart healthcare into practice, accumulating implementation experience, and promoting the application and development of this information system within China’s healthcare industry.

In October 2013, the State Council issued the “Several Opinions on Promoting the Development of the Health Service Industry” (Guo Fa [2013] No. 40)., pointing out that “gradually expanding the deployment of digital medical equipment, exploring the development of portable health data collection devices, integrating with the Internet of Things and mobile internet, and continuously enhancing automated and intelligent health information service platforms” has laid the policy foundation for the development of smart hospitals.

In 2014, the National Health and Family Planning Commission proposed a top-level design plan for the integration of national health and family planning resources—the “4631-2 Project.”. It aims to establish databases for electronic health records, electronic medical records, and individual population data, thereby systematically building a comprehensive, multi-dimensional national health and family planning resource system. In this project, “4” refers to the four-tier health information platforms: the National Population Health Management Platform, Provincial Population Health Information Platforms, Prefecture-level Regional Population Health Information Platforms, and County/District-level Regional Population Health Information Platforms; “6” denotes six business applications: public health, medical services, medical security, drug management, family planning, and comprehensive management; “3” represents three foundational databases: the Electronic Health Record Database, the Electronic Medical Record Database, and the Individual Population Case Database; “1” signifies one integrated network, namely the Unified Population Health Network; and the final “2” refers to the Population Health Information Standard System and the Information Security Protection System. Relying on the Traditional Chinese and Western Medicine Collaborative Public Health Information System, the Primary Healthcare Management Information System, and the Medical and Health Public Service System, it seeks to create a comprehensive, multi-dimensional national health and family planning resource system.In 2014, in accordance with the requirements of the National Development and Reform Commission’s “Guiding Opinions on the Healthy Development of Smart Cities,” the Department of Planning and Information and the Medical Service Management Guidance Center of the National Health and Family Planning Commission jointly established a Smart Healthcare Project Team., investigate the current state of smart healthcare development and forecast the trajectory of smart hospital applications over the next three to five years. Following extensive discussions among the project team and experts, we have established the overall framework for the smart hospital evaluation index system and defined the specific smart hospital evaluation indicators, primarilyAssess the level of smart construction and application in hospitals from three aspects: capacity building, application management, and effectiveness evaluation.

In November 2015, the first batch of 12 pilot smart hospitals in China was announced., namely China-Japan Friendship Hospital, Peking University Third Hospital, The First Affiliated Hospital of Zhejiang University School of Medicine, Tongji Hospital Affiliated to Tongji Medical College of Huazhong University of Science and Technology, Zhongshan Hospital Affiliated to Fudan University, Zhejiang Provincial People’s Hospital, The First Affiliated Hospital of Wenzhou Medical University, The Second Hospital of Hebei Medical University, Inner Mongolia Autonomous Region People’s Hospital, Jiangxi Provincial Children’s Hospital, Harbin First Hospital, and Shenzhen Nanshan District People’s Hospital (hereinafter referred to as “Nanshan Hospital”). Among them, Nanshan Hospital is the only district-level hospital selected.

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Smart Hospitals Address Patients' Pain Points
Smart hospitals, building upon the foundation of digital hospitals, integrate information from four key components: the Hospital Information System (HIS), the Laboratory Information Management System (LIS), the Picture Archiving and Communication System (PACS) for medical imaging storage and transmission, and physician workstations. This integration enables the collection, storage, processing, retrieval, and exchange of both patient clinical data and administrative management information. Furthermore, by innovatively leveraging modern smart mobile devices as an entry point, smart hospitals empower patients to participate more actively in the diagnostic and treatment process, delivering “one-stop” services that span from pre-consultation to post-consultation care.

In traditional hospitals, the issues that patients complain about most are often:"The Three Long Waits" refer to long waiting times for registration and consultation, long waiting times for retrieving test reports, and long waiting times for payment and reimbursement.In the smart hospital system, the "three long waits" problem has been fundamentally alleviated.

Pre-Consultation Services:Key features include online intelligent triage, online appointment registration, pre-consultation queue number inquiry, and hospital information lookup. Patients can log in to the hospital’s website or open the mobile hospital app, select their gender and age, and then indicate the uncomfortable area on a human body model. For example, selecting “chest” for coughing will prompt the system to display primary symptoms such as purulent sputum, dry cough, and expectoration, along with associated symptoms. The system also lists potential diseases and recommends that patients register with the appropriate department. Additionally, patients can quickly and conveniently access various health information resources, as well as comprehensive details about the hospital, departments, and physicians, facilitating informed decision-making.

In-Consultation Services:By leveraging mobile hospital apps, WeChat, or Alipay service windows, users can easily perform functions such as mobile payments and report inquiries. Previously, patients had to wait for hours or even days to retrieve their test and examination reports, which invisibly increased the time and financial costs of seeking medical care. Now, after binding their medical visit information, patients can directly query various test and examination results through the mobile hospital app or WeChat/Alipay service windows. Some smart hospitals even offer a feature that allows patients to communicate directly with doctors via the app after consultations, further reducing unnecessary trips. Meanwhile, doctors can push pre-organized health education materials on specific diseases directly to patients, thereby improving the efficiency of doctor-patient communication.

Post-Consultation Services:In China, the uneven distribution of medical resources and poor information exchange between hospitals have led to overcrowding in large hospitals while smaller medical institutions remain underutilized. Meanwhile, patients seeking access to their historical medical records have had no option but to sift through stacks of paper-based medical charts. The emergence of smart hospitals has enabled patients to view their historical appointment and consultation records via mobile applications, including outpatient and inpatient medical records, medication history, treatment details, associated costs, graphical and textual reports from laboratory and imaging tests, and online consultation logs. This not only allows patients to monitor their health status in a timely manner but also provides access to 24/7 online physician consultations. Building on comprehensive personal electronic health records, some smart hospitals leverage regional medical platforms to enable functionalities such as remote consultations and two-way referrals. Furthermore, by integrating various smart terminal devices, these facilities remotely monitor patients’ physiological signs, thereby achieving intelligent management of chronic diseases.

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Pioneers of Smart Hospitals — Zhuojian Technology
Hangzhou Zhuojian Information Technology Co., Ltd., established in February 2011, currently has nearly 300 employees, including a medical professional team of more than 20 members,It is one of the earliest companies in China to provide information technology construction services for smart hospitals, as well as the pioneer and leader of mobile hospital solutions in China. In early 2015, it secured RMB 150 million in financing from investors including Tencent.The company’s founder, Dr. Wei Jianfeng, holds a Ph.D. in Surgery from Zhejiang University and serves as a hepatobiliary surgeon at the First Affiliated Hospital of Zhejiang University School of Medicine. In 2007, Dr. Wei observed that the SMS business in China was still thriving. In 2008, he launched SP-based mobile SMS and MMS services in Hangzhou via mobile platforms, delivering targeted health education content to the general public. With the widespread adoption of smartphones beginning in 2010, Dr. Wei established a dedicated app development team to enable broader public access to medical resources and promote healthcare knowledge through digital channels.

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In April 2011, China’s first mobile health-based smartphone app, “Zhangwo Jiankang,” was released., the app covers information from thousands of hospitals, including specialist profiles, health education materials, news and updates, a drug database, a disease database, a symptom database, and intelligent triage services.

In 2012, Zhuojian Technology shifted its focus from directly serving the general public to partnering with hospitals, delivering services to patients from the hospital’s perspective.On August 30, 2012, China’s first patient-oriented smart hospital application, “Zhejiang First Hospital on Hand,” was released.Subsequently, partnerships were established with Shanghai Changhai Hospital, Ningbo First Hospital, Jiaxing First Hospital, and Xiangya Hospital of Central South University, among others, to jointly launch the “Pocket Hospital” app. Hospitals demonstrated strong interest in this internet-based operational model, facilitating the nationwide rollout of Zhuojian Technology’s “Pocket Hospital” app across China.

Zhuojian Technology Continuously Deepens and Optimizes the R&D of Mobile Hospital Functions. The primary functions of Version 1.0 of the Zhuojian Mobile Hospital app include enabling patients to schedule appointments with designated hospitals, query laboratory test results online, make mobile payments, and access medical guidance, such as obtaining directions to the hospital and viewing information on hospital departments and physicians.
In version 2.0, the personal health record function for patients has been added, along with post-consultation follow-up functionality for patients.

In version 3.0 of the Mobile Hospital app, new features have been added to allow patients to view their surgical records and other related information from their hospitalization period via the app. Additionally, the update includes educational materials on examinations and surgery-related topics, as well as an online booking service for daily necessities and meals during hospital stays.

In early 2015, Zhuojian Company launched version 4.0., leveraging information technology to connect affiliated hospitals. For instance, when patient referrals are required between collaborating hospitals, referral information can be transmitted via mobile platforms. Meanwhile, clinical services closely related to diagnosis and treatment—such as remote pathology, remote imaging, and remote ultrasound—are integrated into a mobile app client that seamlessly interfaces with the hospital’s internal Hospital Information System (HIS). This approach enables the public to access higher-quality medical resources while streamlining physicians’ clinical workflows.

While striving to build smart hospitals, Zhuojian Company has also collaborated with certain government departments, such as the Hangzhou Municipal Health and Family Planning Commission.The “Hangzhou Smart Healthcare” app, a regional medical platform, has established a seamless care pathway from community health centers to county- and city-level hospitals, and further to provincial hospitals., residents can directly book diagnostic examinations at provincial-level hospitals, secure appointments with specialists at municipal-level hospitals, or arrange hospital admissions at specific medical institutions through their community health centers.

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To date,The number of hospitals partnering with Zhuojian Technology in China has surpassed 1,400, with its Mobile Hospital project covering more than 400 hospitals and 15 regional healthcare platforms.. In the 2015 Fudan Edition of China’s Best Hospitals Ranking, 24 hospitals signed contracts with Zhuojian Technology, and 13 hospitals have already gone live and are in operation.Zhuojian Smart Hospital has 12.8 million registered users, with over 9 million appointment registrations completed to date.. Currently, there are over 240,000 active users daily who complete more than 20,000 appointment registrations using Zhuojian Technology’s products, with an additional 15,000 new users joining the ranks of Zhuojian Smart Hospital users each day.

The province with the largest number of hospitals partnering on the Pocket Hospital App is Zhejiang, with a total of 179 hospitals. Hunan, Anhui, Shandong, Henan, and Jiangsu provinces each have dozens of hospitals collaborating with Zhuojian to launch the Pocket Hospital App.

In addition, through the regional healthcare platform and telemedicine platform developed by Zhuojian Company, over a thousand hospitals at various levels have implemented eight forms of collaboration, including remote video consultations, remote pathological diagnosis, remote imaging diagnosis, remote ultrasound diagnosis, remote ECG diagnosis, remote medical education, remote outpatient services, and remote surgical demonstrations. This has fully leveraged the radiating influence and downward dissemination of hospital medical resources.

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Smart Hospital Innovation Models Deliver Significant Value
Undoubtedly, as the first hospital to partner with Zhuojian Technology and the first in China to launch a mobile smart hospital app, The First Affiliated Hospital of Zhejiang University School of Medicine has set an exemplary benchmark in both healthcare service delivery capabilities and future hospital development trends. Since the launch of the “Mobile Zheyi” app in August 2012, it has undergone dozens of version updates to continuously enhance its functionalities. In November 2012, the “Mobile Zheyi for Medical Staff” version was introduced for use by healthcare professionals at The First Affiliated Hospital of Zhejiang University School of Medicine.

The First Affiliated Hospital of Zhejiang University School of Medicine launches the public version of the “Zhejiang First” mobile client,Through the “Zheda First Hospital Mobile” app, patients can access services such as mobile appointment registration, online consultations, retrieval of test results, and mobile payments. This optimizes the clinical workflow, provides convenience for patients, and significantly reduces queuing time for registration and waiting.Patients no longer need to navigate uncertainties or endure overnight queues when seeking medical care. Prior to their visit, they can receive guidance on the appropriate department through intelligent triage systems. Upon entering the hospital, patients have access to a professional and reliable channel that provides step-by-step instructions on procedures, precautions for examinations, surgical processes, medication regimens, and follow-up care. The service also addresses inpatient needs, including customized nutritional meals, delivery of hospital supplies, and assistance with finding nearby accommodation. After discharge, patients receive timely reminders from their physicians, can review their historical health data, and are promptly guided to seek medical attention if any indicators show abnormalities.

“Zhejiang University First Affiliated Hospital Mobile App for Medical Staff” provides the following three main functions for medical personnel within the hospital: first, assisting patients with on-site registration., saving patients the time and effort of traveling back and forth.Second, communication between physicians, and between physicians and nurses, enabling the dissemination of voice messages, videos, notifications, and SMS through this platform.3. Data Sharing, including information on the relevant clinical departments for consultations, can be displayed on the platform. Among the more than 3,000 employees at The First Affiliated Hospital, Zhejiang University School of Medicine, 80% have already downloaded and installed the software, with cumulative downloads exceeding 70,000.

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Rapid Growth in the Number of Patients Using Smart Hospital Services
In 2015, the user base of The First Affiliated Hospital, Zhejiang University School of Medicine’s mobile hospital app entered a period of rapid growth, with cumulative downloads exceeding 150,000 for the year. More notably,Annual increase of 50,000 registered users, a figure that has surpassed the number of registered users accumulated during the first two and a half years after the launch of “Zhejiang University First Affiliated Hospital Mobile.” The increasing ratio of monthly user registrations to downloads indicates that a growing number of patients are beginning to use the app.In the fourth quarter of 2015, the proportion of registered and downloaded users reached a historical high of 46%., indicating that nearly half of the users registered and started using the “Pocket Hospital” app after downloading it, to experience a brand-new smart healthcare consultation model.

With the growing popularity of the smart hospital concept, public willingness to accept and engage with such initiatives has been steadily increasing. In July 2014, Zhuojian Technology launched the “Mobile Hospital” platform for Hunan Provincial Maternal and Child Health Care Hospital, which was warmly welcomed by patients and their families alike.Average monthly new registered users exceed 6,000, with a success rate of over 90%.. In December 2015, the “Mobile Hospital” APP of the Children’s Hospital Affiliated to Zhejiang University School of Medicine was launched,Within just one month, the number of registered users exceeded 30,000.

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Smart Hospital: Universal Participation
Through an analysis of user information, VCBeat foundPost-80s generation constitutes the main force, accounting for 28% of all users.Individuals born in the 1950s, 1960s, 1970s, and 1990s accounted for 14%, 17%, 13%, and 11%, respectively. Overall, female users comprised 64% of the user base, while male users accounted for 36%. Across different age and gender groups, individuals born in the 1980s represented the largest user segment; males born in the 1980s made up 28.8% of all male users, and females born in the 1980s accounted for 28.0% of all female users. Among male users, those born in the 1970s and 1960s followed, accounting for 17.1% and 16.1%, respectively. Among female users, those born in the 1960s and 1950s came next, representing 18.5% and 13.8%, respectively. Encouragingly, the data indicates that a significant number of users born in the 1950s and 1960s are also able to use mobile hospital platforms to complete online appointment registrations.

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Smart Hospital Patient User Activity
Taking the First Affiliated Hospital, Zhejiang University School of Medicine as an example, more than 2,000 users are active daily on its “Mobile Hospital” platform., enjoying services such as appointment registration, information inquiry, and report retrieval, accounting for more than 20% of the total number of outpatients in the hospital on that day. Every day, over 300 users choose departments or experts online to make appointments, with an expert appointment success rate reaching 88%. This has effectively eliminated the traditional difficulty of securing “expert appointments” in hospitals. On average, more than 700 people use the mobile app daily to check their laboratory and diagnostic test reports, with laboratory reports accounting for over 90%.

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Smart Hospitals Bring a New Payment Method
In 2015, Hunan Provincial People's Hospital became the first hospital in Hunan Province to implement a "full-process" mobile internet hospital., patients enjoy more convenient medical visits through its WeChat Official Account, Alipay Service Window, and hospital app. Various examinations, tests, and medication pickups can be paid for instantly via mobile phone, and patients can deposit inpatient prepayments at any time without needing to travel to the Inpatient Department’s Settlement Center; the average daily payment volume has exceeded RMB 200,000. Currently, Zhuojian’s “Pocket Hospital” offers multi-channel mobile payment functions, including in-app payments, WeChat Pay, and Alipay, covering mainstream mobile payment methods to minimize barriers to user adoption.

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Smart Hospitals Save Precious Time for Patients
The most immediate benefit perceived by users of smart hospitals is the time saved through streamlined medical visits. Previously, registering and scheduling an appointment required queuing in the outpatient hall for at least twenty minutes; now, patients can select an appropriate department or specialist within two minutes via their mobile phones. Prior to consultations, patients often had to wait in line for half an hour. With timed online appointments and real-time queue status inquiries, patients can now know their exact appointment times, reducing waiting time outside the consultation room by more than two-thirds. Using the hospital’s mobile app also significantly shortens the time required for payment and retrieving test reports. Even after leaving the hospital, patients can contact their attending physicians anytime and anywhere. They can consult doctors online for free or engage in video consultations. By recording their health conditions, patients receive continuous attention from their attending physicians, ensuring professional care. Additionally, by following their doctors, patients can access the latest health and wellness information, saving considerable time for both doctors and patients.

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Regional Healthcare Platform Provides Seamless Integration
The Regional Healthcare Platform is a flagship product launched by Zhuojian Technology in 2014, representing the latest direction in the development of smart hospitals.

Within regional healthcare platforms, medical institutions can conduct remote consultations and implement two-way referrals without the need for manual preparation of patient data, enabling intelligent response anytime and anywhere.

In July 2014, Zhuojian Technology partnered with the Ningbo Municipal Health and Family Planning Commission to launch “Hospital Link,” the Ningbo Regional Medical Platform.The platform offers appointment registration services with over 2,700 specialists from 32 hospitals, providing Ningbo residents with more convenient and efficient medical care and alleviating difficulties such as “accessing medical treatment” and “securing appointments.” Currently, the number of users making monthly appointment registrations and consultations through “Hospital Connect” has exceeded 10,000.

In November 2014, Zhuojian Technology once again partnered with the Shaoxing Municipal Health and Family Planning Commission to build the regional healthcare platform “Healthy Shaoxing,” based on 34 hospitals in Shaoxing City.Citizens can access services such as mobile appointment registration, medical report inquiries, and intelligent triage. “Healthy Shaoxing” has introduced time-slot-based appointment scheduling for specialists, allowing residents to book appointments with over 2,000 specialists across 34 municipal-level hospitals in the city, as well as all general outpatient slots. After the consultation, patients no longer need to wait at the hospital for laboratory results; they can directly view their test reports on their mobile phones, significantly improving healthcare efficiency. Additionally, “Healthy Shaoxing” offers a thoughtful intelligent triage service. The system simulates a physician’s consultation by allowing patients to indicate their symptoms through an interactive interface (“tap where it hurts”), thereby inferring potential conditions and providing recommendations for appropriate clinical departments.

In January 2015, Zhuojian Technology partnered with the Hangzhou Municipal Health and Family Planning Commission to launch “Hangzhou Smart Healthcare.”The mobile app offers a range of features, including intelligent triage, appointment registration, test result inquiries, queue numbering, outpatient scheduling, patient feedback, and health education. It provides mobile healthcare services for nine municipal hospitals, namely Hangzhou First People’s Hospital, Hangzhou Normal University Affiliated Hospital (Hangzhou Second People’s Hospital), Hangzhou Third People’s Hospital, Hangzhou Cancer Hospital, Hangzhou Red Cross Hospital, Hangzhou Xixi Hospital, Hangzhou Seventh People’s Hospital, Hangzhou Traditional Chinese Medicine Hospital, and Hangzhou Children’s Hospital. By installing this app on their smartphones, Hangzhou residents can access mobile healthcare services from these nine municipal hospitals and provide “Taobao-style” ratings for hospital services.

As of now, Zhuojian has partnered with health commissions in multiple regions and launched a total of 15 regional medical platforms.

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Development Trends of Smart Hospitals in China
Within just a few years, hundreds of hospitals in China have launched various “Mobile Hospital” apps, and smart hospitals that meet the needs of patients have rapidly developed across the country. Through comprehensive analysis of patient users combined with actual operational conditions,We believe that smart hospitals in China are still in the early stages of development, with broad market prospects but also facing numerous challenges.

First,High user entry barrier, most patients are not proficient in using smart devices to download and install apps, thereby failing to benefit from the convenience these apps offer. Furthermore, the majority of apps require patients to provide extensive personal identification information for verification and account binding, which further dampens their initiative to install and use such applications.

Secondly,Low user activity, compared with the average daily registration volume of over 10,000 patients at large tertiary Grade A hospitals, the proportion of users making appointment registrations through smart hospital systems remains relatively low, which is partly attributable to the gradual cultivation of user habits. Meanwhile, the vast majority of patients use the app solely for one-time registration, resulting in low usage frequency and insufficient user stickiness.

Finally,Lack of Unified Industry Standards and Policy Guidance. As the development of personal digital health records in China is still in its infancy, “information silos” persist among hospitals and vendors, further constraining the widespread adoption and promotion of smart hospitals. Moving forward, bridging these information silos will be the top priority that builders of smart hospitals urgently need to address.

The future development trend of smart hospitals in China will undoubtedly be “simpler, deeper, and broader”By leveraging information technology, we continue to lower the barrier to entry for users, delivering a more convenient and seamless medical consultation experience. “Smart” elements will be deeply integrated into all clinical processes both within and outside hospitals, as well as into residents’ daily health management, providing comprehensive support. Medical collaboration between hospitals and across regions will become increasingly close, and unified standards for smart hospitals will achieve broader adoption.

Encouragingly, Zhuojian Technology has been continuously exploring in practice and has begun to develop smart hospital products that are better suited to China’s national conditions and healthcare system. Regional medical platforms and personal digital health records serve as prime examples, representing the direction of future development.

Although smart hospitals face numerous challenges, it is undeniable that the patient-centered service philosophy will define the future direction of hospital development. In the coming years, medical institutions across China will integrate more advanced technologies, such as artificial intelligence and sensor technology, to achieve genuine intelligence in healthcare services and drive the prosperity of the medical sector. Nearly one million medical institutions nationwide, particularly over 20,000 hospitals, must undergo “smart” transformation to enhance the efficiency and capacity of healthcare delivery, thereby meeting the growing health and medical service demands of the general public. Driven by the collaborative efforts of Zhuojian Technology and numerous hospitals, smart hospitals will become a key component of the National Healthy China 2020 Plan. In the near future, against the backdrop of China’s new healthcare reform, smart hospitals will inevitably become part of everyday life, safeguarding the health of Chinese residents.

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