CrossChx Secures $15M Series C Funding to Expand Queue, Its Fingerprint-Based Patient Check-In Platform

On April 6, CrossChx, a company headquartered in Ohio, USA, announced that it had secured $15 million in Series C financing. The round was jointly invested by Silicon Valley Bank, Khosla Ventures, Drive Capital, NCT Ventures, and Moonshots Capital. To date, the company has raised a total of $35 million.



Significantly reduce patient waiting times; Queue can automatically correct errors in medical records.

CrossChx previously launched a product called Queue, which assists with patient registration through fingerprint recognition. This solution enhances hospital operational efficiency, reducing patient wait times to 20% of their original duration. By implementing this suite of products, Marietta Memorial Hospital has reduced average patient wait times to under five minutes. Previously, this community-based non-profit hospital, with 2,600 employees, relied on manual methods to collect data on patient wait times and reasons for visits.

CrossChx stated that although the U.S. government has invested billions of dollars to promote electronic health record (EHR) system reform, current EHR systems still suffer from numerous vulnerabilities. Patients find it difficult to obtain complete medical records. Queue features specialized and universal identity verification software that can accurately capture patient medical record data, automatically eliminate duplicate entries, and correct errors in both data and patient identification. This project enhances the business value chain for healthcare providers and addresses the shortcomings of existing EHR systems.

Fingerprint unlocking enhances the confidentiality of personal information; over 50 million patients have created accounts on the Queue platform.

Queue’s product lineup includes a multi-touch tablet and a 42-inch LCD floor-standing patient guidance kiosk. The kiosk displays the number of people ahead in the queue, the estimated waiting time, and guides users to designated locations to complete registration. Using this system to check in for medical appointments is as simple as unlocking an iPhone. All you need to do is place your right index finger on the fingerprint scanner at the check-in desk, and your personal information will be accurately verified. As more people become accustomed to using fingerprint systems to ensure data security, his plan will further integrate this technology with existing electronic health record (EHR) systems, creating greater possibilities for EHR system reform.

CrossChx has been onboarded by 350 healthcare institutions worldwide and has created individual accounts for more than 50 million patients. These institutions include OhioHealth, The Ohio State University Wexner Medical Center, and others.

This round of financing will be used to expand the market, as the company continuously improves its products to meet patient needs.

CrossChx plans to use the funds to expand its sales channels and enhance its existing products. “Queue aims to provide patients with a secure way to log into healthcare information systems, offering them a more autonomous approach to diagnosis and treatment,” CrossChx’s

Founder and CEO Sean Lane stated, “The company has ushered in a new era in the medical appointment scheduling sector. This injection of capital will provide substantial resources to expand across the U.S. market and meet patient needs.”

Compiled by: Xueyuan Deng

Responsible Editor: Li Simeng