LeYue Health: How Hospital Wi-Fi Enhances Patient Experience and Drives Smart Healthcare Transformation

“Wi-Fi is the catalyst for integrated mobile healthcare solutions, significantly enhancing patient service efficiency while enabling sustained engagement with patients within the hospital setting.” At the “2016 China Hospital Internet Healthcare Conference,” co-hosted by Medical Circle, Doctor Station, and Beike Society, Fu Xinhua, Co-founder of Leyue Health, shared her operational insights on Wi-Fi 2.0.

Fu Xinhua, Co-Founder of Leyue Health, Shares His WI-FI 2.0 Operational Experience

Wi-Fi 1.0 Features: Provides basic network services to meet the primary needs of doctors and patients

Leyue Health specializes in building industrial-grade Wi-Fi networks for hospitals and has already provided Wi-Fi network services to over 200 large Grade A tertiary hospitals across China.

Fu Xinhua introduced that Leyue Health regards 2016 as a watershed moment in the era of Wi-Fi operations. Prior to this, hospitals were in the Wi-Fi 1.0 era, with the core focus on providing basic internet access services to meet the primary Wi-Fi needs of hospitals and patients, demonstrating humanistic care for patients, and improving hospital network infrastructure.

At this stage, there are two special requirements for hospital Wi-Fi in terms of security and technology:

First, large hospitals have extremely high population density. Ensuring seamless internet access for such dense crowds requires professional technical support and industrial-grade hardware infrastructure. Leyue Health maintains strict control over technology and equipment. When designing Wi-Fi network infrastructure for large Grade 3A hospitals, it adopts optimal deployment strategies to ensure smooth internet connectivity for 7,000 to 8,000 users daily.

Second, as hospital Wi-Fi supports patient healthcare services, data security is of paramount importance, and hospitals maintain stringent requirements for network security. Leyue Health’s equipment and installation standards have been verified by the relevant authorities responsible for information security, ensuring both seamless network connectivity and compliance with hospital-grade cybersecurity requirements.

As mobile healthcare continues to deepen its development, Leyue Health is also exploring how to better leverage the value of Wi-Fi in smart hospitals.

During his collaborations with hospitals, Fu Xinhua deeply recognized that the implementation of smart hospital systems is an arduous endeavor for each institution. Spearheaded by the Hospital Information Department and supported by multiple departments including Outpatient Services and Finance, the process often spans several months. It entails optimizing patient care workflows, investing in hardware and software solutions such as network isolation between internal and external systems, and developing customized software. Throughout this process, managers at all levels within the hospitals have dedicated considerable effort and hard work.

Following the Wi-Fi launch, hospital administrators immediately faced a second-stage challenge: low patient awareness and utilization rates. If patients do not use Wi-Fi, healthcare delivery efficiency cannot be improved, and the comprehensive optimization of outpatient and emergency processes cannot be fully realized.

Beyond ensuring basic network functionality, increasing the awareness and utilization rates of smart hospitals has become a key pain point that Hospital Wi-Fi 2.0 aims to address.

Wi-Fi 2.0 Advantages: Now a Smart Healthcare Platform, Enhancing Patient Experience Across Multiple Dimensions

In 2016, Wi-Fi entered the Wi-Fi 2.0 era, which Leyue Health defines as the “Wi-Fi+” era. It is no longer limited to providing internet access or serving merely as a basic network infrastructure; rather, it has evolved into an integrated solution platform for smart hospitals, specifically designed for patient-facing services.

After connecting to the internet via Wi-Fi, Leyue Health will create a dedicated webpage for each hospital that directly interfaces with the hospital’s system. This allows users to register for appointments, receive queue notifications, view test reports, and make mobile payments without needing to switch to other platforms.

According to statistical data from Leyue Health, online users account for approximately 30% of the total outpatient volume at each hospital, with increasing session durations. A growing number of patients are beginning to access mobile healthcare services through web pages. Furthermore, Leyue Health is collaborating with hospitals to develop additional applications that integrate operational platforms such as Alipay Service Windows, WeChat, and dedicated apps, thereby maximizing patient engagement across mobile platforms and activating in-hospital application usage.

In March 2016, Leyue Health completed the Wi-Fi deployment at a large hospital in Shenyang. At that time, the hospital’s outpatient volume was approximately 8,000 visits; its Alipay Service Window had been operational for over a year, accumulating 180,000 followers and processing around 600 payment transactions per day.

How to Significantly Increase Follower Counts and Transaction Volumes, Thereby Alleviating Pressure on Hospital Service Windows? Leyue Health Conducted an Experiment by Integrating Various Resources on the Wi-Fi Platform. First, it unified user accounts across platforms such as the Alipay Service Window and mobile apps. When a patient connects to the hospital’s Wi-Fi, the system recognizes their arrival. If the user has not yet followed the hospital’s Service Window, the system automatically flags them as a new user, prompting the Service Window to immediately send a push notification.

Through the integrated operation of the hospital service window via Wi-Fi, daily engagement with the hospital’s service window increased by 50%–60%, and 20% of new users proceeded to make point-of-care payments. After one month of cumulative promotion, the number of users of the hospital service window rose by 120,000, and the volume of point-of-care payment transactions doubled.

The integrated operation of Wi-Fi and the hospital’s WeChat official account can also achieve the aforementioned optimization effects.

Leyue Health’s Wi-Fi + Integrated Medical Service Solution is dedicated to working with hospitals to maximize the impact of “Internet Plus Healthcare,” enabling the public to fully enjoy the convenience of smart healthcare.

Wi-Fi 2.0 Value-Added Services: Leveraging Wi-Fi Positioning to Become the Premier Platform for In-Hospital Online Health Education

Within hospitals, every patient hopes for closer communication with doctors and nurses, and desires to hear more from healthcare professionals about disease prevention and treatment knowledge. However, the high-intensity workload of medical staff prevents such interactions from meeting patients’ needs.

Fu Xinhua, who has been engaged in health promotion for 12 years, is well aware that patients across different departments and with various diseases often encounter similar issues. These common concerns can be precisely delivered to patients through a professional platform, which not only alleviates the burden of health education on doctors and nurses but also enables patients to access the information they need more quickly.

Fu Xinhua introduced that Wi-Fi technology itself can achieve granular patient segmentation within hospital settings, identifying the specific department to which a patient belongs. During waiting periods, it can then deliver targeted health education and address inquiries by presenting department-specific expert-authored popular science articles, videos, care pathways, and frequently asked questions directly to patients.

Data show that the health literacy level among urban and rural residents in China was 6.8% in 2008. Although this figure rose to 9.79% by 2014, it still meant that fewer than 10 out of every 100 people possessed adequate health literacy. Fu Xinhua stated that leveraging its technological and channel strengths to provide patients with authoritative disease prevention and control knowledge represents a key advantage of Leyue Health’s Wi-Fi+ integrated medical service.

At a time when primary healthcare resources are scarce and patients urgently require personalized medical services, Wi-Fi provides robust support for the integrated solutions needed by hospitals. It will significantly enhance the efficiency of hospital service delivery and alleviate the pressure on medical care. Fu Xinhua stated that Leyue Health will focus on addressing patient needs in in-hospital scenarios, improving the efficiency of “Wi-Fi +” integrated medical service solutions to increase patient satisfaction and make healthcare more accessible.