TengAI Doctor Launches Intelligent Search Feature, Expected to Reduce Physicians' Message Handling Workload by 70%

Recently, Tengai Doctor released a new version,The new version adds an intelligent medical search feature. This function automatically searches the article database of this official account based on keywords from user comments or questions, and pushes article content matching the query keywords to users through semantic analysis and intelligent matching., thereby helping physicians manage their WeChat Official Accounts more efficiently.

Previously, the custom menus of WeChat Official Accounts could also achieve similar functions. However, due to the enormous workload and the fact that doctors cannot fully anticipate the questions followers might ask, it was impossible to guarantee that all content in the material library could be automatically categorized and pushed.

The intelligent search feature developed for the WeChat Official Account not only facilitates patient consultations but also reduces physicians’ workload. Physicians are no longer required to provide repetitive responses to simple disease-related inquiries, while maximizing the utilization of historical articles published on the account. When physicians are unavailable or the account is unattended, patients can independently access relevant disease information and management strategies through their trusted physician’s official account, enabling them to address minor health issues effectively.It is worth noting that the results of the intelligent search are based on the entire article repository of the Official Account, rather than just the articles that have been pushed.

According to communications between VCBeat and physicians who operate WeChat Official Accounts, this feature is expected to reduce by 70% the workload associated with responding to user messages.

As exemplified by Dr. Pei Honggang, a renowned pediatric surgeon and science communicator, whose WeChat official account “drpei” has enabled this feature: when followers send messages such as “My child has a fever of 39°C; what should I do?” and Dr. Pei is unable to provide timely guidance, the account automatically pushes all articles related to “fever” from his content library.

Prior to its official launch, the intelligent medical search function was made available for internal beta testing by select physicians and healthcare institutions. During this beta period, it facilitated the management of WeChat Official Accounts spanning more than 50 medical specialties, including those affiliated with Southern University of Science and Technology Shenzhen Hospital, Zhang Qiang Doctor Group, and the Chinese Pediatric Experts Alliance, as well as accounts operated by renowned Chinese physicians such as Pei Honggang, Ou Qian, and Zhang Yu.

The internet, as a new channel for information acquisition, has brought convenience to our lives while also causing significant distress, particularly due to the difficulty in distinguishing between accurate and misleading medical and health information. Currently, the majority of popular science articles on medicine available in the market are not authored by physicians, which substantially hinders users’ access to correct medical knowledge and information. Tengai Doctor aims to enhance the utilization rate of medical popular science articles through its intelligent medical search function, thereby alleviating the operational burden on physicians and medical WeChat official accounts.

Tengai Doctor is one of the two key products under the Tengai Medical strategy, officially launched on March 10 this year. Since its inception, it has been committed to improving healthcare efficiency through internet technologies, with a focus on serving the physician community.Currently, more than 1,000 doctors or physician groups have joined the platform.

The latest version of Tengai Doctor, featuring a new intelligent medical search function, has been officially released. It is available for download on both the iOS and Android app stores.This feature is exclusively available to qualified medical WeChat Official Accounts, specifically those affiliated with hospitals, departments, clinics, physician groups, or individual physicians.

To proceed, first contact the Tengai Nurse on the Tengai Doctor platform to submit an application. Once approved, you can enable or disable the feature via “Workbench” > “My Official Account” in the Tengai Doctor app.