Tencent Tencare Sugar Doctor Launches 'Expert Online' Initiative and Builds Diabetes Q&A Database to Power AI-Driven Glucose Management
August 25, TencentTengai Sugar Doctor “Famous Doctors Online” Episode 5On Air: This session features Dr. Chen Gang, an attending physician in the Department of Nephrology at Peking Union Medical College Hospital and co-author of Diabetes: This Book Is All You Need, providing live online consultations for individuals with diabetes.
“Famous Doctors Online” is an initiative launched by the Tang Daifu team in collaboration with endocrinologists from renowned tertiary hospitals across China. The eventIntroduce various blood sugar management techniques to diabetic patients through live streaming, and address their questions via real-time interaction.. Diabetes patients can register by following the "Tang Dafu" official WeChat account (WeChat ID: tencare). To date, "Famous Doctors Online" has held five sessions. The physicians who have participated in the live consultations include Gu Feng from Peking Union Medical College Hospital, Liu Guanghui from Shanghai Tongji Hospital, Wu Xi from Shanghai Huashan Hospital, Lu Juming from the Chinese PLA General Hospital, and Chen Gang from Peking Union Medical College Hospital.
Last year, a survey of 50,000 diabetic patients in Beijing showed that,93.4% of patients sought care at secondary or tertiary hospitals. Among these visits, medication dispensing accounted for 64.2%, treatment for 35.5%, and medical consultations for only 14.4%.Currently, diabetic patients still primarily seek medical care for the purpose of obtaining prescriptions, only to face a lack of disease management upon returning home.
How to Leverage Internet Technology to Help Diabetic Patients Manage Blood Sugar at Home? Starting this year, Teng Ai Tang Daifu has launched the “Renowned Doctors Online” campaign, introducing the concept of an “Intelligent Blood Glucose Doctor” into the daily blood sugar management routines of diabetic patients, who can now consult physicians via its official WeChat account.
127%-29% of People with Diabetes Have Cognitive Blind Spots: WeChat Official Account Provides Answers
Currently, there are approximately 100 million individuals with diabetes in China, yet only 40 million have been clinically diagnosed. Due to unhealthy lifestyles, nearly 500 million people face a potential risk of developing diabetes in the future. Meanwhile, among those diagnosed, the ownership rate of blood glucose meters and the frequency of monitoring fall significantly below international standards, and the prevalence of scientific knowledge on glycemic control remains low. Surveys indicate that27%–29% of patients still have certain knowledge gaps regarding fasting blood glucose, postprandial blood glucose, and glycated hemoglobin (HbA1c).. Moreover, due to the inability to verify the authenticity of various articles under the guise of “popular science” and the lack of guidance from physicians, patients with diabetes often fall into misconceptions during blood glucose management, which in severe cases may even delay proper treatment and worsen their condition.
Tang Daifu’s “Online Consultations with Renowned Experts” initiative offers an effective solution to the aforementioned issues. The Tang Daifu team has collaborated with endocrinologists from top-tier (Grade 3A) hospitals across China to host live-streamed lectures on its WeChat official account (WeChat ID: tencare). These sessions aim to popularize diabetes-related knowledge, engage with users, and address questions raised by online participants.Outside of live broadcasts, users can submit questions via the Tang Daifu official WeChat account. Tencent’s Intelligent Medical Search will automatically push relevant reference content drawn from its previously accumulated professional knowledge on blood glucose management, helping users address common medical concerns., Currently, this content is primarily sourced from popular science articles authored by medical professionals, with a future plan to incorporate the accumulated Q&A data from Mingyi Online.
In the first four sessions,The Tang Daifu WeChat backend has accumulated over 1,000 user questions covering pathological knowledge, medication management, insulin usage, diet, complications, and treatment plans., which can effectively help diabetic patients address various common health issues encountered in daily life. As the "Famous Doctors Online" campaign continues to be held, the accumulated user Q&A data will grow substantially, thereby providing more effective solutions to diabetic patients' disease-related concerns.
2Diabetes Material Database May Automatically Answer Questions from Patients with Diabetes
The launch of the "Tang Daifu Renowned Doctor Online" initiative not only provides convenience for a vast number of diabetes patients but also helps improve physicians’ work efficiency. After each live broadcast session, Tang Daifu will collect and organize the Q&A content generated during the event.Categorize content using keywords such as insulin, fasting blood glucose, hypoglycemia, gestational diabetes, and glycated hemoglobin to build a material database for automated responses to questions from diabetic patients during non-live broadcast periods.. At that time, diabetic patients who missed the live broadcast can ask questions on the Tang Daifu official account (WeChat ID: tencare),The Tang Daifu Official Account will automatically match relevant answers from the content library based on user query keywords and push them to users., this automated Q&A format diverts a significant portion of basic inquiries, substantially improving medical efficiency. Meanwhile, as an intelligent medical hardware device, Tang Daifu automatically records blood glucose levels and generates weekly blood glucose reports, providing physicians with clinical data references to support decision-making and enhance the efficient allocation of medical resources.
The “Tang Daifu Renowned Doctor Online” campaign represents another innovative practice by Tang Daifu in its exploration of the “Internet + Diabetes Management” model. To encourage active participation from diabetic patients in the Renowned Doctor Online campaign, the Tang Daifu WeChat Official Account also leverages its integrated Teng Ai account,Free test strips are regularly provided to users with good usage habits for measurement purposes., reducing the financial burden on diabetic patients for daily blood glucose monitoring and management.