Distinct Healthcare Partners with Tencent's TengAI Doctor to Set New Benchmark for Integrated Medical Services

On March 21, Distinct HealthCare Group officially partnered with Tencent’s Tengai Doctor to jointly establish a new benchmark for online-to-offline medical services, collaborating across multiple areas including patient education, online services, and clinic operations.

(Distinct Medical Team)

Distinct HealthCare is one of the largest premium healthcare service providers in China. Its team of over 100 physicians all graduated from top-tier Chinese medical schools, such as Peking Union Medical College, Peking University Health Science Center, West China School of Medicine, Sun Yat-sen University School of Medicine, and Xiangya School of Medicine. Most of these doctors have more than six years of experience working in China’s top-tier (Grade 3A) hospitals. Distinct HealthCare operates nearly twenty medical centers, specialty clinics, and health examination centers across five major cities: Beijing, Hong Kong, Guangzhou, Shenzhen, and Chengdu. While rapidly expanding its business scale, Distinct HealthCare maintains strict control over service quality, establishing service standards that combine medical rigor with an exceptional customer experience, thereby becoming the private healthcare institution with the best reputation in China.

Tengai Doctor, a key component of Tencent’s “Tengai Medical” strategy, is positioned to provide medical teams with convenient, efficient, and stable mobile healthcare tools, helping physicians enhance their brand influence and operational efficiency. Currently, Tengai Doctor has established in-depth collaborations with multiple institutions, including Yihe Health, Zhibei, Zhang Qiang Doctor Group, and Donglei Brain Hospital. Leveraging the WeChat Official Accounts Platform, it has pioneered innovative service scenarios such as physician brand management, patient management, team collaboration, and financial management, thereby advancing the application of “Internet Plus” in the healthcare sector.

Regarding the collaboration between Tengai Doctor and Zhuozheng Medical, Ding Ke, Vice President of Tencent, stated, “We highly value Zhuozheng’s pursuit of high-quality Q&A in the field of online medical consultations, as well as its elite team of physicians. Through this partnership, we aim to jointly define standards for high-quality online medical services and establish a benchmark case that demonstrates how to support more outstanding medical institutions or physician groups.”

“Through TengAi Doctor, on one hand, we aim to meet users’ medical consultation needs across a wider range of scenarios, extending Distinct HealthCare’s premium service philosophy from offline to online, so that patients in areas not covered by our physical clinics can also access professional medical services,” said Shi Yi, Chief Operating Officer of Distinct HealthCare. “On the other hand, it provides our physicians with an effective and convenient tool to establish additional channels of communication with patients, thereby fostering greater communication and trust between doctors and patients.”

Recently, in response to the trend and demand for multi-site practice among physicians, Tengai Doctor has developed a cost-effective patient management and customer service system. Through the Tengai Doctor app on the WeChat public platform, physicians can maintain comprehensive communication with patients, provide professional health education content, and monitor patients’ health status outside the hospital setting. Additionally, physicians can independently set service prices via the Tengai Doctor backend for long-term patient care....in the process of serving patients, obtain reasonable returns.

（Zhuozheng Doctors and Tengai Doctors Launch Paid Consultation Services）

Currently, Tengai Doctor’s new services have been launched on the “DistinctDOC” WeChat Official Account. Patients can enter the account, click “Consult Now” to access the paid consultation homepage, select a suitable physician, and receive a response within 24 hours. Additionally, patients can input keywords into the account based on their specific needs to access professional health education content created by physicians, thereby managing their health more effectively.