TengAI Doctor Wang Shaojun: Addressing Doctor-Patient Issues Starts with Enhancing Efficiency

Wang Shaojun, Deputy General Manager of Tencent Tengai Medical

Currently, the most urgent issue for doctors when facing patients is trust. Furthermore, the value of the services provided by doctors and the efficiency of doctor-patient interactions constitute the root causes of physician-patient relationship issues.

Tengai Doctor, as a connectivity tool between patients and physicians, focuses on improving efficiency.By disseminating medical intellectual property (IP), we establish communication channels between doctors and patients, while also providing physicians with patient management tools to enhance their work efficiency.

How Can Individual Physicians, Physician Groups, and Clinics Build Their Own Brands?How to Refer and Consult Between Teams?

New healthcare entities require cost-effective, efficient, and seamless communication tools.. Tengai Doctor empowers individual physicians, physician teams, and clinics by enhancing brand presence, operational efficiency, risk management, and service quality, thereby facilitating effective patient engagement.

Medical services are personalized, and medical brands should be personalized as well. In this process, Teng Ai Doctor leverages the WeChat platform, utilizing Official Accounts to establish independent brands for doctors or medical institutions on WeChat.

Unlike many platforms and tools that facilitate doctor-patient relationships, Teng Ai is decentralized, helping users build personalized medical brands.

Furthermore, building on WeChat, Teng Ai Doctor will provide efficient and low-cost communication services to foster trust between doctors and patients.

Once doctors or medical institutions have established their respective brands, rapid and efficient dissemination is essential. Leveraging WeChat’s social network, Tengai Doctor facilitates the effective spread of patient word-of-mouth regarding doctors and medical institutions, thereby empowering and enhancing their brand equity.

In addition to brand empowerment, Tengai Doctor also empowers service quality by establishing a monitoring system for service standards. Administrators, customer service representatives, and physicians can dynamically track the entire treatment and consultation process for patients. This real-time feedback mechanism not only enhances patient satisfaction but also improves the overall service quality of the team.

Furthermore, Tengai Doctor will establish a corresponding rating system, under which doctors are evaluated by their colleagues, patients, and data analytics generated by the platform. This scoring mechanism is highly beneficial for healthcare institutions in managing both patients and physicians, thereby enhancing the quality of their services.

Empowering Work Efficiency: Three Key Aspects

First, patient management efficiency;

Second, team management efficiency;

Third, Financial Management Efficiency.

How Can Physicians Manage Patients Efficiently? The first step is undoubtedly intelligent screening, enabling precise matching between patients and physicians. Only through such accurate matching can physicians avoid wasting time and energy on unsuitable patient cases.

In addition to matching, Teng Ai Doctor also monitors patients’ conditions through real-time online follow-ups, which directly impacts patient satisfaction levels.

"Through the use of specialized tools, physicians can meticulously stratify patients, thereby streamlining patient management and minimizing unnecessary expenditure of effort during clinical decision-making."

In addition to improving patient management efficiency, Tengai Doctor facilitates team collaboration and referrals by seamlessly transferring all patient data—including medical records and consultation histories—to the designated physician. All data conversion is performed on the mobile platform.

Consultations follow a similar approach, allowing relevant physicians within the team to simultaneously display patient data within the tool, thereby enhancing collaborative efficiency.

More importantly, Tengai Doctor will assist medical institutions and physicians by providing highly efficient financial management through an online payment splitting solution.

Starting from a patient’s online consultation, payment can be made via WeChat, leveraging Tencent’s third-party payment license held by Tenpay and WeChat’s payment capabilities. Through open APIs, TengAi Doctor enables direct fund splitting, distributing payments to physicians and healthcare institutions, or to physicians via their affiliated healthcare institutions.

During this process, Tengai Doctors can facilitate customized settlements by adjusting the settlement ratios between medical institutions and individual physicians. Additionally, it enables the establishment of reconciliation workflows, thereby significantly improving reconciliation efficiency.

For healthcare institutions and physicians, this is a highly complex process, as they cannot establish their own financial systems. However, through this payment system, users can seamlessly streamline the flow of funds.

As a payment solution, Teng Ai Doctor will also gradually address users' tax, invoicing, and other issues.

In terms of risk control, Teng Ai Doctor addresses credential verification, data security, and legal support.

Qualification Certification, Including Three Levels of Certification: Institutional Accreditation, Physician Verification, and Patient Authentication.

WeChat employs real-name verification, enabling doctors, patients, and healthcare institutions to communicate under verified identities, thereby addressing patients’ trust concerns regarding healthcare providers and institutions.

Recently, Tengai Doctor signed a strategic partnership agreement with Distinct HealthCare, a premium domestic chain of medical institutions. Distinct HealthCare employs over 100 general practitioners and specialists, operates more than 20 clinics, and serves a patient base exceeding 100,000.

Following the collaboration, Zhuozheng Medical saw a significant increase in its follower count, as Teng Ai Doctor brought them a large number of high-quality patients.

Through TengAi Doctor, Zhuozheng aims to meet users’ medical consultation needs across a wider range of scenarios, extending its healthcare service philosophy from offline to online channels, thereby enabling patients in areas not covered by its physical clinics to access professional medical services.

On the other hand, it also provides Distinct HealthCare physicians with an efficient and convenient tool to establish additional channels of connection with patients, thereby fostering communication and trust between doctors and patients.