Jiaxing Second Hospital Launches Zhejiang’s First WeChat Medical Insurance Payment Platform with Tencent and Zhuojian Technology

For a long time, the “three longs and one short” problem in medical consultations has plagued both patients and hospitals. With the continuous penetration of the internet, the patient journey is being gradually restructured; processes such as appointment scheduling, diagnosis and treatment, payment, and medication pickup are being reintegrated under the impetus of digital technologies. Meanwhile, mobile health insurance payment, long regarded as a bottleneck, has shown new development trends in recent years.

On August 4, jointly by Tencent andZhuojian Technology"providing technical support"Jiaxing No. 2 Hospital“WeChat Medical Insurance Payment Has Officially Launched. Strictly speaking, this is the first in Zhejiang Province that can be accessed via”WeChat Pay Direct Medical Insurance Reimbursementhospital platform.

According to the latest data, by the end of 2016, the number of people enrolled in urban basic medical insurance in China reached 748.39 million, accounting for half of the country's total population. This indicates that a large number of patients have a need for medical insurance payment services. Implementing mobile medical insurance payment has become an essential threshold for the future development of smart healthcare.

Currently, many hospitals across various regions have introduced outpatient appointment services and payment options such as WeChat Pay, Alipay, and Ping An One Wallet. However, apart from the pilot hospitals in Shenzhen, few hospitals have truly achieved direct integration with the medical insurance system to enable mobile medical insurance payments via WeChat.

Mobile medical insurance payment has long been a focal point in improving patient care efficiency. Prior to this, many hospitals implemented various “compromise solutions” for mobile medical insurance payments, some of which wereMedical insurance users, upon initialMoveBefore payment, you must personally visit the designated hospital counter with your medical insurance card, ID card, and mobile phone to complete real-name identity verification., some involve calculating and refunding the medical insurance portion via a dedicated interface after full payment through mobile platforms... These various initiatives represent attempts along the path of mobile medical insurance payments; Jiaxing No. 2 Hospital has taken a pivotal step toward truly “card-free” payment.

So, what constitutes a true “card-free” experience? It means that when patients seek medical care at Jiaxing No. 2 Hospital, they only need to link their citizen card via WeChat within the hospitalOutpatient DepartmentMedical ConsultationPay via WeChat, with direct WeChat PayMedical Insurance Reimbursement。

Jiaxing No. 2 Hospital’s pioneering launch of WeChat-based mobile payment for medical insurance not onlyIt holds a leading position nationwide and has become the first hospital WeChat platform in Zhejiang Province to enable “card-free” payments.。

Long wait times for registration, consultation, and payment, yet short consultation durations. WeChat medical insurance payment precisely moves all these queuing processes online, fromFrom appointment registration to payment and medication pickup, the patient's medical visitAll process information can be managed at your fingertips via WeChat.

For example, at Jiaxing No. 2 Hospital, patients only need toSimply bind your Citizen Card to the “Jiaxing No. 2 Hospital” WeChat Official Account, the hospital’s official WeChat account, or the “City Services” feature on WeChat to access the service.. After paying the registration fee via WeChat's medical insurance payment function, users will receive their appointment time on WeChat and need only to check in at the designated consulting room at the scheduled time, thereby eliminating the need to queue twice for both registration and waiting.

Before long, the in-consultation payment feature will inevitably be launched. Once the consultation concludes, the prescription bill will be simultaneously pushed to the patient’s WeChat. Upon successful verification during payment, medical expenses will be automatically settled through a combined payment of social insurance and out-of-pocket funds, allowing patients to pick up their medications directly, thereby eliminating the hassle of queuing again to pay for prescriptions.

Skip the queue for registration, pay with medical insurance via swipe, and receive test results on WeChat... With the help of WeChat’s medical insurance payment service, patients can now complete their entire healthcare journey within the hospital.Consultation, Examination, Diagnosis, Medication DispensingFour steps; all other “errands” unrelated to diagnosis and treatment are handled via WeChat, thereby saving considerable time spent waiting in queues.

In fact, addressing issues such as “slow and cumbersome medical consultations” is a key challenge explicitly identified in the national “Internet + Human Resources and Social Security” 2020 Action Plan. Leveraging “Internet+” to enhance the efficiency of medical services and enable smarter health insurance payment methods is undoubtedly an effective approach to resolving the “queuing” problem.

In WeChat medical insurance payments, hospitals only need to enable the API interface on their existing official accounts, without redundant development, to integrate mobile medical insurance payment services.

To ensureCybersecurity Deployment, Data Security Assurance, Transmission Security Control, the Zhuojian Technology team collaborated during the research and development process8 Departments, incurring costs in technology and business operationsOne Monthtime for integration and coordination, we developed a lightweight solution that significantly reduces the burden on hospitals in implementing mobile medical insurance payments, while also bringing greater convenience to patients seeking medical care.

Furthermore, security has always been a top priority in the field of medical information, and it is also a major concern for many hospitals as they integrate internet capabilities into their operations.

This WeChat medical insurance payment solution achieves a three-way binding of “name + citizen card + WeChat unique ID” for real-name authentication. It not only breaks the single mode where social security cards can only be settled by swiping offline, but also leverages the long-established security advantages of WeChat Pay and Tencent’s robust information security capabilities, enablingReal-time protection of users' financial security during WeChat medical insurance payments, preventing personal medical information leaks and unauthorized use of social security cards.。

Currently, Jiaxing Second Hospital's WeChat mobile medical insurance payment has achieved “Appointment Registration → Online Payment → Access Lab and Imaging Reports"and other one-stop services.

In fact, the exploration of WeChat medical insurance payment functions has been rolled out across China, with a considerable number of regions and hospitals seeking breakthroughs in this field. As the first hospital in Zhejiang Province to enable one-click WeChat medical insurance payment for registration fees, the launch of this function at Jiaxing No. 2 Hospital is highly significant.